| Urgent Requirement : Pega Tech Lead - Contact Center / IVR Integrations at Center, Colorado, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=3543171&uid=f3f70c4eaf374bb8b6a7233821980ab0 Job Title: Pega Tech Lead Contact Center / IVR Integrations Location: REMOTE Experience: 12+ Yrs Job Summary We are looking for an experienced Pega Lead with strong expertise in Contact Center implementations, Telephony, and IVR integrations. The candidate will be responsible for leading Pega-based solutions, driving delivery, and working closely with cross-functional teams to build scalable and efficient workflows. Exposure to AI-driven automation or Agentic AI in contact center environments will be an added advantage. Key Responsibilities Lead end-to-end delivery of Pega-based applications Design and implement case management workflows and business rules Integrate Pega with telephony and IVR platforms (Amazon Connect, Genesys, NICE, Cisco, etc.) Collaborate with business stakeholders to gather and translate requirements Ensure timely delivery, quality, and performance of solutions Guide and mentor development and QA teams Handle production issues, debugging, and performance optimization Required Skills Strong experience in: Pega PRPC / Pega Platform Case Management and Workflow Design Integration using REST / SOAP APIs Hands-on experience with: Contact Center platforms (Amazon Connect / Genesys / NICE / Cisco / Avaya) IVR systems and call flow integrations Good understanding of: Real-time data exchange and event-driven integrations Debugging and performance tuning Preferred Skills Exposure to AI / Agentic AI / Conversational AI in contact center solutions Experience working in enterprise-scale implementations Knowledge of microservices architecture (nice to have) Pega certifications (CSSA / CLSA preferred) Soft Skills Strong communication and stakeholder management skills Ability to lead teams and manage delivery timelines Problem-solving and decision-making ability Roles & Responsibilities (For Recruiter Screening) Recruiters should ensure candidates have: Experience leading Pega projects (not just individual contributor roles) Hands-on exposure to telephony/IVR integrations Experience working with contact center platforms Ability to explain end-to-end architecture and workflows Keywords for Sourcing Pega Lead, Pega Architect, PRPC, Case Management, IVR Integration, Telephony Integration, Amazon Connect, Genesys, NICE, CTI, Contact Center, Workflow Automation, AI Contact Center Thanks & Regards, Raghavendra Email: [email protected] Keywords: quality analyst artificial intelligence Urgent Requirement : Pega Tech Lead - Contact Center / IVR Integrations [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=3543171&uid=f3f70c4eaf374bb8b6a7233821980ab0 |
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| 11:46 PM 22-Jul-26 |