| Windows - VMWare Lead - Princeton NJ (Onsite) at Princeton, New Jersey, USA |
| Email: [email protected] |
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From: Harish Joshi, Resource Logistics [email protected] Reply to: [email protected] Hi , Position Title: Windows/VMWare Lead Location: Princeton NJ (onsite) Rate: $60/hr. on C2C Duration: 6 Months Manage daily operations of 24/7 IT infrastructure under Open Systems (Windows/VMWare/Vblock/Linux/Solaris/AIX) Monitor and manage incident and request tickets for content, proper routing, first call resolution, problem detection, and timely closure Manage delivery of services and resources to meet or exceed service level agreements and key performance indicators Own Service Level Agreements agreed between HCL and customer and ensure they are met all the times Leading the Disaster Recovery measures and all other ITSM process areas for Open Systems to comply with customer policies Ensure all operational processes and procedures are clearly documented and maintained Lead incident management, request management, problem management, change management, configuration management, release and deployment management, and disaster recovery processes Manage and communicate high severity issues through resolution, providing accurate and timely status reports to management Lead the team in the design and development of new services and solutions Update and modify the modernization roadmap to optimize and improve service performance Lead the troubleshooting of complex issues to resolution, keeping management and stakeholders apprised of status and root cause, as applicable Coordinate with customers and stakeholders as necessary to complete required operation and maintenance activities Thanks & Regards, Harish Joshi Email: [email protected] Resource Logistics, Inc. Keywords: information technology New Jersey |
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| 01:39 PM 28-Feb-23 |