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Looking for: IVR Tester QA Analyst (DTMF IVR) - Hybrid Troy, MI : Local Only: No cpt at Troy, Michigan, USA
Email: [email protected]
http://bit.ly/4ey8w48
https://jobs.nvoids.com/job_details.jsp?id=486976&uid=

From:

Gyanendra,

RCI

[email protected]

Reply to: [email protected]

Role: QA Analyst/ IVR Tester (DTMF IVR)

Location: Troy MI , Hybrid

Duration: 1 year

No cpt

LinkedIn address

, Full Name (First, Middle, Last), Last 5 of SSN, Current Location, Availability.

***Please submit only quality candidates with valid resumes and LINKEDIN Profiles (REQUIRED)***

Experience Level: 5-10 years

Skills & Job Responsibilities:

Manually
test complex customer-facing self-service DTMF (Dual tone multi frequency) IVRs

Write IVR test cases from JIRA user stories and Visio Call Flows

Expertise in Cyara to create and run automated functional and regression test cases

Validate
IVR transfer call types and queues

Validate
CTI data

Validate application data through
REST and SOAP APIs

Ability to find test case data and validate database results using
SQL queries

Experience with speech and AI testing a plus

Experience in
Mortgage and Banking industries

Thanks & Regards

_______________________________

Gyanendra

Resource Consultings Services Inc.

Phone :-

7324191345

Email:

[email protected]

www.rconsultinginc.com

https://www.linkedin.com/in/gyanendra-795212271/

Keywords: quality analyst artificial intelligence Michigan
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11:09 PM 04-Aug-23


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Location: Troy, Michigan