| BA_CRM Dynamics_ Location: Washington, DC_ Long Term Contract at Washington, DC, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=508287&uid= From: Manish Nirwan, Compunnel Inc. [email protected] Reply to: [email protected] BA-CRM Dynamics Location: Washington, DC(Hybrid-3 days onsite) Long Term Contract Job Requirements: The CRM BA will be responsible for understanding business needs related to customer relationship management, analyzing requirements, and translating them into actionable solutions within the CRM system. The primary focus will be on maximizing the CRM system's efficiency and effectiveness in supporting various business processes related to customer interactions and data management while keeping the corporate view. Skills Required: Interface with the Operations department to understand IFC business needs and requirements in the client relationship management space, and to help develop and maintain the client relationship. Build stakeholder consensus and ensure everyone is on the same page, in agreement, and can visualize the solution being proposed. Develop business cases, requirements, user stories, use cases, test plans, test strategies, test cases, and operational procedures and plans. Document business processes and workflows using Visio. Craft business cases to evaluate the feasibility of technology initiatives. Design and execute test cases for application development and implementation projects Provide overall support to ensure the successful design, testing, and implementation of applications that support the business unit, Also, provide support in developing training materials and conducting training. Document and manage issues and actions for IT applications and projects. Propose recommendations based on industry best practice. Educational Qualifications and Experience: Education: Bachelors degree in Computer Science, Information Systems, or Business Administration, or a related field Role-Specific Experience: 10+ years of relevant technical and business work experience Proven experience as a Business Analyst, specifically with CRM systems (Salesforce, Microsoft Dynamics, etc.). Strong understanding of CRM principles, concepts, and best practices. Excellent analytical and problem-solving skills to translate business needs into technical solutions. Proficiency in data analysis and reporting using CRM tools or other data analysis software. Effective communication and interpersonal skills to interact with diverse senior stakeholders. Project management experience with the ability to prioritize tasks and manage deadlines effectively. Familiarity with software development life cycle (SDLC) and agile methodologies. Optional: CRM system certifications like Salesforce Administrator, Microsoft Dynamics 365, etc. Experience working on projects implemented in Agile methodology. Experience in defining and implementing technology solutions for a major international institution. Extensive experience with implementing a similar system. Extensive experience in gathering business requirements and developing functional specifications with special emphasis on use cases, defining test cases, and providing user training and support. Experience in writing user stories in Azure TFS Required Skills/Attributes: Strong process analysis skills and ability to suggest improvements for efficiency and effectiveness of solutions based on industry best practices. Knowledge of business analysis best practices (such as BABOK) and ability to effectively apply them. Advanced knowledge of the specific business areas, processes, workflows, standards, and business practices Proven conceptual, analytical, and judgmental skills. Excellent verbal and written communication skills and ability to communicate well with all levels, technical as well as non-technical stakeholders. Ability to work directly with clients and management without supervision and to facilitate and navigate discussions with stakeholders to ensure clarity, prioritization, and consensus. Leadership skills and ability to work well with diverse team members, often in multiple locations. Strong presentation and facilitation skills Excellent personal organization skills and ability to take things to closure without follow-ups. Desired Skills/Abilities (not required but a plus): Knowledge of ITIL, service, and process management Certificates such as CCBA, CBAP, CSPO, ITIL Foundation, etc. Experience in data analysis and data migration, and basic SQL queries Experience in project management Keywords: business analyst information technology http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=508287&uid= |
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| 02:19 AM 10-Aug-23 |