| ServiceNow Virtual Agent ChatGPT- Remote at Remote, Remote, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=523715&uid= From: Apoorva Aggarwal, Amtex Systems [email protected] Reply to: [email protected] Title: ServiceNow Virtual Agent ChatGPT Location: Remote Duration: 6 months Skills: ServiceNow Virtual Agent Development Natural Language Processing (NLP) Dialog Management Chatbot Design and Implementation User Experience Enhancement Integration with ServiceNow Modules Scripting (JavaScript, Glide, etc.) API Integration Data Analysis and Interpretation Problem Solving and Troubleshooting Agile Development Methodologies Experience: Chatbot Developer | [Company Name] | [City, State] | [Month Year] - Present Spearheaded the design and development of ServiceNow Virtual Agent chatbots, resulting in [X]% reduction in manual inquiry resolution. Collaborated with cross-functional teams to gather requirements and ensure seamless integration with existing ServiceNow modules. Utilized natural language processing techniques to enhance chatbot understanding and response accuracy, improving user engagement. Designed and managed conversational flows, handling complex dialog management to ensure smooth interactions. Successfully integrated chatbots with various APIs and backend systems, streamlining data retrieval and task automation Conducted continuous testing and optimization to improve chatbot performance, resulting in a [X]% increase in first-contact issue resolution. Worked closely with stakeholders to gather feedback and iterate on chatbot features to align with user needs. ServiceNow Developer Developed custom applications and modules within the ServiceNow platform, enhancing business processes and user experiences. Collaborated with business analysts to understand requirements and translate them into functional solutions. Created and maintained ServiceNow workflows, business rules, scripts, and UI components to streamline operations. Provided technical support and troubleshooting for ServiceNow applications and integrations. Certifications: ServiceNow Certified Application Developer ServiceNow Certified Implementation Specialist Chatbot Development Projects: Implemented a ServiceNow Virtual Agent chatbot for incident management, resulting in a [X]% decrease in mean time to resolution. Designed a HR service request chatbot, leading to a [X]% reduction in manual HR ticket handling. Integrated ServiceNow Virtual Agent with external systems using RESTful APIs to provide real-time data to end-users. Languages: JavaScript, HTML, CSS Thanks and Regards Apoorva Aggarwal Keywords: user interface http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=523715&uid= |
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| 07:23 PM 14-Aug-23 |