| Looking for UX lead with Customer journey exp-- Basking Ridge, NJ (Hybrid Model) at Basking Ridge, New Jersey, USA |
| Email: [email protected] |
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Hi, My name is Arshad. I'm recruiting for a great opportunity that we have for a successful Telecommunication Company in Basking Ridge, NJ. The job description is noted below! If you are interested in applying to this opportunity, please provide the best number to contact you and your availability to chat further on this. It would be great if you could also send across your updated resume and rate expectation for your next role. Job Title: UX Lead with Customer journey Job ID: VZGTJP00048901 Job Location: Basking Ridge, NJ (Hybrid Model) Duration: 12 Months Contract JOB DESCRIPTION: Lead survey design and reporting, as well as the development of closed-loop processes and resources to support front-line in improvement efforts. Manage and coordinate all aspects of the research process from research design, questionnaire design, pre-field activities, monitoring field and project status, analysis and interpretation of results through the preparation of reports and delivery of presentations Develops a scoring approach for qualitative data that allows for the use of data in analysis: tracking sentiment over time, measuring account level changes, and use of data in descriptive and predictive analytical models. Solutions Architect you will combine your business acumen and deep technical, hands-on experience to help large enterprises leverage the power of the Qualtrics platform and transform their business. Maintain hands on knowledge of the Qualtrics Research Suite and other products. The position will provide technical expertise for scoping and defining solutions for customers with needs beyond the typical platform capabilities. It will also be an opportunity to influence the product roadmap by contributing to solutions utilized across multiple customer projects. Translate business problems for data scientists and help data scientists translate their work for business stakeholders. Work collaboratively with Sales, Engineering, and other teams to ensure compelling solutions are created by presenting to customer executives and IT teams. Lead cross-functional insight reviews and action-planning meetings with internal stakeholders to drive customer and brand partner experience improvements. Data interpretation and presentation story telling including the ability to draw conclusions/make recommendations from the data results into actionable insights. Influence & collaborate with cross-functional stakeholders involved in journey optimization efforts to drive seamless orchestration. Experience creating customer journey maps. Ability to understand and map complex customer journeys across different touchpoints and channels. Design and execute end-to-end custom journey surveys using a wide variety of methods. Consult with customer stakeholders to frame survey design and create responsive questions. Stay abreast of industry trends and best practices related to customer journey optimization and leverage this knowledge to drive innovation and improvement. Requirements: Bachelors or advanced degree in Business, Statistics, Psychology, or a related field is required. Experience with platform technology that enables CX insights and activation. Some experience with solutions such as Medallia, Qualtrics, InMoment, or other CX tools Seven to ten years of directly related, progressively responsible work experience is required. Proven skills in qualitative research methodologies and data analysis leading to improved business performance, customer satisfaction, and retention Research & Analytics: Knowledge of a variety of survey design and research methods and ability to interpret data and statistical analyses Experience tying CX to employee experience and enablement is a plus. Understanding of API integration, event streaming, and databases is a plus. Note: As a part of Client Offer; every candidate needs to have Cleared Drug Test and most recent 7 years of cleared Background Check About Pyramid Consulting, Inc. Incorporated in 1996, Pyramid Consulting, Inc. is a US-based global software solutions company, a pioneer in providing professional services and delivering business solutions. You can learn more about our firm by going to: http://www.pyramidci.com/staffing-home . Please feel free to call me anytime and let me know the best time to reach out to you to discuss this opportunity in more details. -- Regards, Arshad Shaik Pyramid Consulting, Inc. Associate Manager Resourcing O: 470.571.1149, M: 703.459.9885 E: [email protected] Web: www.pyramidci.com How am I doing My goal is to provide you with excellent service. If you have questions, suggestions, Sujan Gonepogu at [email protected]. TOP TALENT YOU CAN TRUST -- Keywords: user experience access management information technology Idaho New Jersey |
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| 07:53 PM 15-Aug-23 |