| closing role:Technical Support Manager at NYC, New York, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=549790&uid= Role:Technical Support Manager Location:NYC, NY We are looking to hire a candidate for a new position on the Sensor team: Technical Support Manager. Please see the rate and description below. According to the hiring lead for this role, we are looking for an infrastructure generalist with some architecture and project management experience. This is the first of a few Sensor roles that we will be sourcing in the future. We will be evaluating the following overall skills: 1. Windows OS - we need the person to be able to work with / manage effectively the various DELL and infra teams for ongoing backend sizing and capacity options for new projects as well as production support 2. SQL - we will need the person to be able to work with / manage effectively a DBA (listed on a separate role we will be hiring later) and production issues 3. Overall .NET and architecture knowledge (real time systems helpful) - we will need the person to work with / manage effectively an application vendor - ELSAG 4. PMP / project management experience would be helpful but not required; we can train - technical skills above are more important, but candidate must be self-driven and always follow up with stake holders / different teams (it's all about the project manager mental state than anything else) 5. Experience doing architecture / diagrams / business analysis of requirements - we will be utilizing this resource to do in depth documentation (aka AERB) Role: (TSS-OPS-SNS-03) Technical Support Manager Job Description: Technical Support Manager Candidate will be in charge of coordinating with several internal and customer technical teams on a daily basis. Candidate will be in charge of creating project plans, architecture diagrams and documents, and tracking tasks and resources to ensure successful completion. Candidate should also possess deep technical skills to be able to step in and guide other staff in their duties. Candidate will be in charge of maintaining a highly available multi data center production environment. Candidate should possess experience in configuring, troubleshooting, scaling and managing complex systems and providing user support. Candidate should be a team player and excellent communicator. Role responsible for the coordination, completion, execution of tasks that are in line with the companies and clients strategy, goals, and timeline. Candidate will be working in an intensive, customer focused, schedule driven environment. Schedule & Work Location: Normal business hours are M-F 9a-5p, however must be available 24/7 and to work extended hours as the work effort requires. 75% Office (downtown NYC) 25% Remote or Field (customer vendor/site(s) in and around the five (5) boroughs of NYC) Role Responsibilities: Provide production operations support, status reporting and handling of escalations. Co-ordinate and manage end to end troubleshooting of production issues across multiple teams (24x7x365 complex production environment) Develop monitoring and automation tasks (e.g. scripts, reports, etc) Develop root cause analysis / postmortems for production issues and future prevention strategies. Create project plans and documents, and track tasks and resources to ensure successful completion. Scheduling and designation of project tasks to team members, execution of each phase of the project, managing the projects budget and communicating with all stakeholders. Holding regular technical team meetings to help address any questions or challenges regarding upcoming projects. Researching and evaluating hardware and software technology options for each project Updating and maintaining all production technologies, helping to ensure proper maintenance and installation is achieved. Prepare system architecture diagrams, flowcharts, and diagrams to illustrate sequence of steps, that the program must follow and to describe logical operations involved. Analyze business requirements. Support with planning, development, testing, implementation, and maintenance. Analyze test results to ensure existing functionality and recommend corrective action. Coordinate production activities and projects with all teams. Step in and guide technical staff as needed on technical tasks. Manage non-routine or functional support tasks. Evaluate user requirements, requirement gathering, analysis, estimation, architecture design, development, and implementation. Collaborate/assist architecture and development leads on the design of projects. Drive continual improvement to system architecture and design. Requirements and Experience: A clear understanding of the Project Management processes, strategies and methods A sense of personal accountability when it comes to both decision-making and supervising / coordinating between teams Experience training rising talent in the technology department The ability to be able to predict challenges and obstacles Strong managerial experience when it comes to both analytical thinking and problem-solving Excellent time management and organizational skills Hands on technical skills for troubleshooting production problems Design experience building and supporting complex systems open source, Microsoft, Big Data technologies Development experience (C++, C#, scripts, etc) Database experience (SQL, Big Data, etc) OS and Platforms Experience (Ability to Troubleshoot Windows and Linux Servers) Solid understanding of basic networking, TCP/IP Ability to configure, and perform basic system and database administration tasks Integration Experience between different platforms and technologies Strong communication skills Strong reporting and presentation skills Experience working in a team environment Keywords: cplusplus csharp information technology Colorado New York http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=549790&uid= |
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| 08:45 PM 21-Aug-23 |