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IT Systems Engineer IV at Richfield, Minnesota, USA
Email: [email protected]
http://bit.ly/4ey8w48
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From:

Pranjali Sikarwar,

Technocraft Solutions

[email protected]

Reply to: [email protected]

Hello, Hope you are doing well!

My name is Pranjali and I'm associate recruiter at Technocraft solutions. We provide IT Consulting Services to our customers immediate and long-term resource needs. I am contacting you either because your resume has been posted to one of the internet job sites to which we subscribe or you had previously submitted your resume to Technocraft solution.

Role - IT Systems Engineer IV

Location - Richfield MN/Atlanta GA/Seattle WA/Boston MA - Hybrid role/for local fully remote

Duration - 6 months contract with extension

Interview Process Overview:

2 3 rounds of technical interviews over the phone/MS Teams

Project Description:

Migration of a contact center platform from legacy contact center technology to cloud based solutions.

Position Summary/Job Description:

We are looking for a candidate with experience in enterprise contact center solutions/technologies. Ideal candidate will have deep understanding of legacy contact center platforms like Cisco, Avaya or Genesys, along with the thirst/mentality to solve day-to-day contact center operational problems in call routing, building tools to improve agent/workforce manager experiences, reporting and troubleshooting.

Experience in any of the top cloud solutions (AWS, Azure or P)

Proficient in at least one of ReactJS, JavaScript or TypeScript.

Have experience in building systems in any language and love learning.

An expert in building and utilizing JSON data sources.

Ability to write code for integrating applications with APIs/Webservices with complex authentication and processing requirements.

Skills Overview:

What are the top five skills and number of years of experience required to perform this job

7+ years of software development experience

Cisco/Avaya/Genesys Contact Center solutions Minimum 5 years

Cloud Contact Center Solutions - Minimum 2 years

ReactJS/JavaScript/TypeScript Minimum 3 years

What are some preferred/nice to have skills the manager is looking for

Experience with Twilio Contact Center Implementation is highly preferred.

Prior experience with writing and imizing Twilio Functions.

Keywords: access management information technology microsoft Georgia Massachusetts Minnesota Washington
http://bit.ly/4ey8w48
https://jobs.nvoids.com/job_details.jsp?id=579872&uid=
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03:01 AM 29-Aug-23


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Location: Richfield, Minnesota