| Sr. Systems Admin :: Hybrid in MA :: Local Only :: USC Only at Remote, Remote, USA |
| Email: [email protected] |
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From: SONALI GUPTA, KPG99 [email protected] Reply to: [email protected] Hi Please Read the below Requirement and share your resume and also please let me know your visa status if interested. Sr. Systems Admin Location : Hybrid in Boston, MA Projected Start Date : 08-28-2023 Projected End Date : 04-30-2024 Visa : USC Only Duration : 8 month(s) Position Type :Contract No of Positions :1 Zip Code : 02116 Full Job Description See Primary Skills Locals Only/ Out of Area/ Remote Local to Boston, MA-- hybrid-- not open to relocation Interview Type (Phone, Video, Face to Face) Video 3-5 Must Haves 5+ years of Experience ITIL processes and service delivery. Queue management and other service center related applications a plus. Prior experience on projects with federal, state, or local government desired but not required. Job Description : Please Note: As of July 22, 2021, our team will require that all candidate submissions include a LinkedIn profile. Please do not submit any candidates that do not have a LinkedIn. Execute, and document platform's administrator changes. Maintain and manage current state and future state documentation, help build run books to operationalize current implementation. Work with internal cross-functional IT teams (Telecom, Network, Security, Desktop, Service Desk etc.), vendor, and end-users to provide accurate and effective resolutions to issues on the various components of the solutions. Provide effective written and verbal communications to users, stakeholders, and vendors regarding the status of incidents, changes, and other initiatives that he/she will be responsible for. Work with Major Incident Management team, Customer Engagement Manager and Vendors to help bring resolution to incidents and ensure communication to stakeholders both business and IT. Escalate issues that require executive attention. Perform system analysis duties on various platforms and provide documentation of required processes. Work with business users, and stakeholders to assess, and document business requirements on new initiatives, and projects. Gather user and system requirements through open-ended discussions, JAD, and brainstorming sessions. Prepare, and design workflow diagrams and process workflows. Manage system improvements in coordination with business groups and vendors. Manage and support issues on integration with other systems. Lead initiatives to enhance platforms capabilities. Coach, mentor, and train other (business and IT) members on the use of the various components of the platforms and their best practices. Facilitate the definition for future project scope, milestones, tasks, deliverables, and resource requirements. Ensure business inclusion throughout the management of the project schedule, project decision making, training, etc., ensuring all business needs are met. Primary Skills : BA/BS degree in Business, Computer Science, Management Information System, or related field. 5 years direct work experience in a relevant industry. Demonstrated analytical background, experience managing vendor contracts and implementations. Deep knowledge of Queue management and other service center related applications a plus. Knowledge of end-to-end systems. Knowledge of ITIL processes and service delivery. Knowledge of requirements gathering and elicitation techniques. Ability to work independently and within a team environment. Prior experience on projects with federal, state, or local government desired but not required. Must have strong analytical and problem-solving skills. Must have excellent verbal and written communication skills. Ability to effectively communicate technical matters. Ability to gather business requirements and translate them into functional requirements. Must have strong knowledge of customer experience expectations in a service environment. Experience in technical systems analysis in a related industry. Keywords: business analyst information technology Massachusetts |
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| 10:05 PM 29-Aug-23 |