| Tier 2 Engineer at Remote, Remote, USA |
| Email: [email protected] |
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From: Akash Verma, TEK INSPIRATIONS LLC [email protected] Reply to: [email protected] Job Description - 6+ Month Onsite in Dallas, TX or Denver, CO(NEED LOCAL) Need:5+Recent experience on SERVICE PROVIDER EXPERIENCE & Telecommunication Exp Overview: Technical focal point for incident resolution Troubleshoot and resolve complex incidents across Cisco Data Center and Transport technologies Accountable for the accurate and timely resolution of network incidents detected Deliver knowledge transfer and training to NOC engineers Engage and partner with extended DISH operations teams for cross technology incident resolution Develop troubleshooting documentation Responsibilities: CCNA with 1-5 years' experience NEEDS SERVICE PROVIDER EXPERIENCE Drives incident resolution for issues experienced in customer environments. Contributes to the diagnoses, troubleshooting and resolution of incidents related to Cisco products, services or solutions. Escalates complex issues to Tier 3 when required for incident and problem resolution. Provides customer updates or answers for products, services or solutions questions for the 5G Infrastructure. Creates or updates, and delivers problem resolution, project collateral and/or knowledge transfer. Contributes to user level documentation for resolving technical problems found in products and solutions and supports customer Knowledge Transfer Engages and drives appropriate resources for escalations. Maintains accurate documentation in incident and knowledge management systems. Ensures case management guidelines are followed. Effectively communicates (verbal and written) with the customer and Cisco stakeholders on status and progress of service requests Performs incident detection, triage, and remediation of medium complexity network incidents. Initiate incident escalation as required for remediation. Contribute to troubleshooting documentation, incident handling and help guides. Keywords: fiveg Colorado Texas |
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| 03:52 AM 08-Sep-23 |