| Onsite Position || Application Support (Level 2) at Phoenix, Arizona, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=619195&uid= From: Pradeep, IDC Technologies [email protected] Reply to: [email protected] Hi, Greetings of the day!!! I have an urgent contract requirement below, please go through JD and let me know if you are comfortable or not. Kindly revert me back with your updated resume as well. Title: Application Support (Level 2) Location: Phoenix, AZ (Work from Office- Hybrid Work) Duration: Long Term Contract Technical Skills Required: .Net, mySQL, API's .net, iManage , SQL , ServiceNow , Legal These skills must be showcased on the resumes: 1. iManage 2. .net / SQL 3. Support Experience Responsibilities o Support and maintain customer applications within contractual SLA targets. o Managing incidents, service requests, problems, changes and enhancements using ITSM tools and processes o Ensuring that client systems are fully operational and any loss of service is restored in a timely and efficient manner o Providing a high level of service to our customers and adhering to our strict SLAs for response and restoration times o Problem determination, workaround resolution, root cause analysis, major incident management o Deployment of service releases, patches, requests and customizations o Create productive relationships with and between key stakeholders o Ensure that solution and application support documentation is maintained to the highest quality and accuracy Other Responsibilities o Creation and distribution of knowledge and information with other team members o Ability to work with cross-functional teams o High attention to detail o Rollout operational changes, functional enhancements and projects as per schedule Required Skills o Hands-on experience in Level 2 Production Support responsibilities. o Understanding of ITIL process[Incident, problem, configuration, change and release management] o Practical experience of iManage o Excellent analytical and problem solving skills o Ability to work both independently and as part of a team o Excellent customer service skills o Understanding of software development cycle o Good communication skills o Ability to understand the logic flow of programming through reading scripts/other programming languages o Familiarity with source control tools Thanks & Regards, Pradeep Sharma Team Lead IDC Technologies, Inc. Cell: 408-684-1721 Email: [email protected] Website: www.idctechnologies.com Keywords: golang Arizona http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=619195&uid= |
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| 10:18 PM 08-Sep-23 |