| Onsite Position :: Desktop or Field Svcs and IT Tier 2 technical calls SRQ 19061 :: Los Angeles, CA at Remote, Remote, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=639404&uid= From: Durgavani, Brillius [email protected] Reply to: [email protected] Hi, Wishes for the moment. Please check the below Job Description and let me know your interest. Job Title : US IT Desktop/Field Svcs and IT Tier 2 technical calls EL2 (PG26). SRQ 19061 LOCATION: Must be US based, local to LOS ANGELES, CA and onsite in clinics/Corporate office What is the specific title of the position Tech Support - Desktop, Field Services Work hours Monday-Friday, 8 hour shift between 7:00am-6:00pm PST. After hours & weekend shift schedule required when requested. Shift flexibility is a requirement. Please provide a summary of the project/initiative that this candidate will be working on Candidate must be able to provide onsite IT support to more than 90 sites and 6,500 users located near Los Angeles & Orange county, CA. Project includes daily operational support and IT Tier 2 end user device support. Please describe the team the candidate will be working with - how many members Manager, Supervisor and 20+ team members TOP REQUIREMENTS: Desktop & Field Support skills, customer service experience, technical troubleshooting, preferred ITIL certification *** What experience will set candidates apart from one another Customer service skills, end user Tier 2 device support experience, printers, technical troubleshooting ability. *** INTERVIEW PROCESS: How many rounds 2 max, Webex (video required) 30 min with manager and supervisor How technical will the interviews be Basic troubleshooting and a few in depth Tier 2 IT related questions to determine technical ability What are the top 5-10 responsibilities for this position Must have a valid drivers license, car insurance and dependable vehicle Provide In-Person Corporate office and clinic onsite support for end user IT desktop support services Provide laptop and desktop support for Windows devices to include software installations and end user data migrations Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer Coordinates with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations Ensures proper ticket communication protocol including announcing arrival, work performed, status and departure What software tools/skills are needed to perform these daily responsibilities Knowledge of remote assistance tools, Active Directory, Citrix, VPN, LAN and WAN Ability to problem-solve and resolve issues in a ticket management system in accordance with service level agreements Strong interpersonal skills and ability to coordinate/collaborate with other technical teams to resolve issues and determine problem resolution What skills/attributes are a must have End-user software and hardware support in a mid-to-large size enterprise. Experience includes operating system software, desktops, laptops, tablets, smart phones, printers, telephones and cabling environments 1 - 3 years of experience in desktop, laptop and smart phones troubleshooting. Experience with Android and Apple IOS support Must be able to lift up to 70 pounds You will be asked to perform this role in an office setting or other company location What skills/attributes are nice to have 2 years experience in troubleshooting laptop and desktop issues in Enterprise Environment 2 years experience Microsoft Software Office Suite Knowledge of Active Directory, Citrix, Microsoft SCCM Durga [email protected] Keywords: information technology California http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=639404&uid= |
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| 08:14 PM 14-Sep-23 |