| Production Application Support----Hybrid at Remote, Remote, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=65708&uid= From: Rajesh, Agile Enterprise Solutions [email protected] Reply to: [email protected] Production Application Support 7-15 Years Required Location Alpharetta, GA Hybrid 2 days a week onsite Must be onsite from Day 1 Minimum 8 years experience SUMMARY This position is for Production Application Support which is responsible for managing the (E*TRADE) Production Application Service. The role demands that individual works with teams of SMEs supporting individual applications. E*TRADE Technology Operations is currently in the process of establishing ASG as a core capability that will manage level 2 support workflow integration with core applications of brokerage and banking software of the company. This will be a 24-hour level two support team within the ETRADE Technology Operations providing incident and problem resolution along with driving proactive IT service management coverage to ensure an efficient and effective technical operating environment. RESPONSIBILITIES - Lead, motivate and work with a professional team of Application Engineers support core trading platform focused on work flow integration and supporting our platform with customer centric issues. - Manage the service catalog for the in-scope applications and own the SLAs and KPIs for each service like Incident & Problem Management, Disaster Recovery, Change Management, Batch Management etc. - Conduct periodic application service reviews with the executive stakeholders to gauge service effectiveness and improvement opportunities with a clear plan for managing risks, and highlighting any deviations from the agreed service levels - Partner with Application Development Organization to understand the new product pipeline and assess operational readiness of the upcoming enhancements and new launches. - Manage high availability of computing services and associated assets through swift incident resolution and problem remediation activities - Take ownership and accountability to resolve complex real time technical and issues - Understand environment design and partner with infrastructure engineering and level 2 teams to ensure resiliency is maintained and environment configurations are managed to requirements and expectations. - Contribute to the knowledge management lifecycle and the development/upkeep of runbooks and standard operating procedures - Manage operational effectiveness against internal and external service level commitments - Manage operational SLAs and KPIs with focus on planning and delivering against continuous improvement initiatives - Partner with other organizations and teams to ensure the environment is appropriately instrumented to understand state and status, identify faults automatically, isolate and diagnose issues, and improve incident response and resolution - Conduct and complete maintenance and change activities in accordance with defined schedules and approved change records - Determine opportunities for automation and other operational efficiencies, planning and driving them through to implementation - Review key performance and capacity indicators to identify improvement opportunities that can be actioned - Manage workload capacity and resource models to adjust to demand fluctuations - Manage the disaster recovery technical environment parity and currency. Partner on planning and managing quarterly testing of technical recovery and ongoing improvement identification and implementation. - Accountable for technical operational readiness of new solutions and releases partnering with development teams to meeting production operating standards - Partner with engineering and application development teams to understand service and tool delivery roadmaps to prepare the Command Center for new technology introduction - Develop service roadmaps for area along with goals and objectives for the team - Contribute to defining and managing KPIs and CTQ measurements and associated reporting - Provide leadership and participate within governance and control mechanisms within the companys risk and audit framework - Complete all performance management responsibilities in accordance with HR requirements and delivery timelines - Raise awareness and competency in the company via training and awareness events - Develop and improve process workflow and design in compliance with standards and any regulatory requirements - Conduct workshops & brainstorming sessions with varied audience (Engineering, Application Development and Dev Ops) to agree upon solutions & procedures that can be deployed across the organization - Ability to manage multiple initiatives while reporting on the progress, risks and challenges to the management - Ability to dissect BAU activities that can be converted into Standard Operating Procedures REQUIREMENTS - MUST HAVE EXPERIENCE - Over 7 years of experience leading and managing middleware integration based on JAVA, YAML Middleware, Messaging, Web Services, API Management and Multithreading. - 7 years of software design and development experience on JAVA (JVM with multithreading). - 5 years strong hands-on experience with Linux operating system, shell scripting, cron job, and other job management technologies like ControlM and CBSS. - At least 5 years of production support experience preferably with financial companies. - Proven conceptual, problem solving and analytical skills, ability to communicate sound technical advice to clients, managers and technical staff - Strong understanding of IT systems and environment operations - Understanding of the Retail Brokerage environment and the associated technologies - Ability to lead diverse group of resources to resolve real time incidents and complex problems - Experience building and improving IT operational services - Able to effectively communicate and display a professional, mature attitude in dealing with internal customers, management and personnel across the organization - Strong collaboration skills in working peers and senior management teams - Results orientation demonstrating success through both qualitative and quantitative measurements - Ability to manage rapid change and shifting priorities effectively - Ability to manage and prioritize multiple assignments supporting regular operations and ongoing projects - Ability to build effective presentation decks targeted to receiving audiences - Strong planning mindset to manage multiyear strategy through multipole tactical initiative deliveries EDUCATION, CERTIFICATION, TRAINING - Bachelors degree in Computer Science/ Information Technology or related and relevant experience http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=65708&uid= |
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| 07:28 PM 18-Oct-22 |