| Tech Support - Desktop, Field Services || Albuquerque, NM (Day 1 onsite) at Albuquerque, New Mexico, USA |
| Email: [email protected] |
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Hello, My name is Divya Pandey. and I am a Staffing Specialist at Resource Logistics. I am reaching out to you on an exciting job opportunity with one of our clients. COMPLETE JOB DESCRIPTION IS BELOW FOR YOUR REVIEW: Let me know your thoughts: Job title: Tech Support - Desktop, Field Services LOCATION: Albuquerque, NM Travel Required - Transportation Mandatory (within a max of 4050-mile range) Shift: Monday-Friday, 8-hour shift between 7:00am-6:00pm PST. After hours & weekend shift schedule required when requested. Shift flexibility is a requirement. Vaccination Required End-client Assets Job Summary: Candidate must be able to provide onsite IT support to more than 90 sites and 6,500 users located near Los Angeles & Orange county, CA. Project includes daily operational support and IT Tier 2 end user device support. TOP REQUIREMENTS: Desktop & Field Support skills, customer service experience, technical troubleshooting, preferred ITIL certification *** What experience will set candidates apart from one another Customer service skills, end user Tier 2 device support experience, printers, technical troubleshooting ability. *** INTERVIEW PROCESS: How many rounds 2 max, Webex (video required) 30 min with manager and supervisor How technical will the interviews be Basic troubleshooting and a few in depth Tier 2 IT related questions to determine technical ability Primary Responsibilities: Must have a valid drivers license, car insurance and dependable vehicle Provide In-Person Corporate office and clinic onsite support for end user IT desktop support services Provide laptop and desktop support for Windows devices to include software installations and end user data migrations Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer Coordinates with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations Ensures proper ticket communication protocol including announcing arrival, work performed, status and departure Required software tools/skills: Knowledge of remote assistance tools, Active Directory, Citrix, VPN, LAN and WAN Ability to problem-solve and resolve issues in a ticket management system in accordance with service level agreements Strong interpersonal skills and ability to coordinate/collaborate with other technical teams to resolve issues and determine problem resolution Required skills/attributes: End-user software and hardware support in a mid-to-large size enterprise. Experience includes operating system software, desktops, laptops, tablets, smart phones, printers, telephones and cabling environments 1 - 3 years of experience in desktop, laptop and smart phones troubleshooting. Experience with Android and Apple IOS support Must be able to lift up to 70 pounds You will be asked to perform this role in an office setting or other company location Nice to Have: 2 years experience in troubleshooting laptop and desktop issues in Enterprise Environment 2 years experience Microsoft Software Office Suite Knowledge of Active Directory, Citrix, Microsoft SCCM Years of Experience:2-3 Years of Experience Thanks & Regards, Divya Pandey, Technical Recruiter Phone: (732) 374-3961 |Email: [email protected] Resource Logistics, Inc. -- Keywords: access management information technology California New Mexico |
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| 09:55 PM 22-Sep-23 |