| Direct Client: SAP Technical Support Analyst (Covid Support) at Dauphin County, PA at Dauphin, Pennsylvania, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=678619&uid= From: Santosh Yambari, Comtech global [email protected] Reply to: [email protected] Role: SAP Technical Support Analyst (Covid Support) Location: Dauphin County, PA CONTRACTOR REQUIREMENTS Points of Contact Criminal History Background Check Security Access DESCRIPTION OF DUTIES: Primary responsibility to support the Business Relationship Manager overseeing the IT portfolio for Department of Health, Health Preparedness and Community Protection Deputate which includes the monitoring of funds related to the COVID portfolio of IT projects and associated federal grants. Show a willingness to learn specifics program goals and objectives of the DOH bureaus (ie, Epidemiology, Labs, Emergency Preparedness, Community Health Centers). Will coordinate with multiple bureaus to gather and analyze facts, organize material, evaluate data and develop recommendations related to IT needs. Work collaboratively with several divisions within the IT Health & Human Service Delivery Center as well as agencies outside of Health and Human Services including many offices under the jurisdiction of the Governors Office. Solutions Management Division, Enterprise Technology Services Office, and others within the IT Health & Human Service Delivery Center to understand DOH IT systems/services needs and to recommend appropriate cost sharing across benefiting DOH Programs. Serve as the Liaison between the Division of Business Relationship Management and DOH program offices. Reviews IT services for compliance with federal and state requirements. Routinely review, analyze and propose changes to current IT policies and procedures to foster continuous process improvement. Take a lead in identifying and monitoring the path forward to obtain new IT services in a timely manner. Proactively monitor and assist in IT service request from procurement to renewals to sunsetting IT application to ensure required and timely funding and other approvals are obtained. Persistently work to improve process to optimize staff time and efficiency in support of IT objectives and initiatives. Resolve conflicts with sensitivity and tact. Anticipate issues and proactively address them. Prepares queries and reports using various reporting software packages. Tracks annual usage of IT services by program areas. Continually monitor actual usage to planned usage for future IT request planning. Participate in the development of the IT strategic plan through coordination with agency managers to align IT systems and services with the agencies mission. Prepare correspondence for signature by the Business Relationship Manager, the Director of Business Relationship Management and/or others within the Division. Serve as a subject matter expert/spokesperson on various initiatives, committees, and/or workgroups. Serve as a delegate (as needed) for others within the Division in overseeing activities and coordinating action/responses to urgent matters. Use ServiceNow to enter and monitor requests for purchases of IT services and equipment. Utilize SAP for funds management balance reporting, expenditure reporting, and funds commitment activities. Willingness to learn financial reporting procedures. General administrative activities. Performs other duties as needed. DECISION MAKING: Work involves data collection, research, analysis and preparing a formal recommendation and/or response. Research and resolve routine financial/budgetary issues. Decisions of significant financial, budgetary, or procedural impact will be referred to the Business Relationship Manager, IT Financial Manager or Director of Business Relationship Management, as appropriate, with recommendation(s). TRAVEL Is not required for this position. Occasional reporting in-person to the office located in Harrisburg, PA may be necessary. There is no charge for parking. CONTRACTOR SKILLS AND EXPERIENCE REQUIREMENT Exceptional interpersonal skills with an emphasis on excellent verbal and written communication skills Motivated self-starter who enjoys challenges and problem-solving Advanced skills in Microsoft Excel Proficiency in Microsoft Office Suite of applications Experience with government grant funding preferred Skills and experience in analyzing and presenting data Preparation of correspondence and reports Experience in preparing and interpreting SAP data Thanks and Regards Santosh Yambari Keywords: information technology Pennsylvania http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=678619&uid= |
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| 11:23 PM 25-Sep-23 |