| AMS Lead || New York (100% Onsite) || C2C at York, New York, USA |
| Email: [email protected] |
|
http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=686998&uid= Greetings, This is Najeeb from Excelon Solutions. Currently I'm looking for a best suited profile for the below requirement/s. Please review the JD and let me know your interest. Thanks. Job Role: Onsite AMS Lead Location: New York (100% Onsite) Type : C2C Experience: 10+ Years Key Responsibilities Provide Level 2 / L3 production support for Global Supply Chain and Manufacturing applications. Manage a support team across multiple geographies. Help to manage overall prioritizations between production incidents/problems, release management, upgrades, and new application implementation, against established SLAs. Track and report on metrics for tickets assigned to and handled by the Application Support team. Serve as a point of escalation for customer incidents; ensuring the appropriate resources are engaged for timely action and proper traction. Lead and triage incidents and service requests assigned to team queues in SNOW and JIRA. Track progress of assigned tickets with a focus on meeting delivery deadlines and SLAs. Develop knowledge management database for employee self-service of incidents, and knowledge transfer for offsite support team. Balance the workload of service requests and the headcounts of support team. Conduct monthly meetings with customer stake holders and support team for monthly support status update. Build and manage the IT Application Support Teams roadmap. Plan and ensure timely housekeeping and coordinate with the infrastructure maintenance teams to support Application health. Conduct research to identify new technology trends and customer needs. Promote the companys products / services addressing or predicting clients objectives. Requirements: Minimum 12 years of related experience, preferably at a Cosmetics or Pharma company 10+ years of corporate IT application support management experience working with offsite support teams for different business applications. Process and typical application landscape understanding in Supply chain, R&D, Manufacturing expertise in Cosmetics / Pharma / CPG industry. Ability to work with client senior leadership in strategic discussions in areas of R&D, manufacturing, distribution and potentially identify new opportunities. Ability to collaborate with sales team to create contracts, pricing and work with client VMO team to get them approved. Based in NY-NJ area and ability to work out of client offices in Long Island City, Queens, NY 2-3 times a week. Facilitate a strong team environment, support and guide staff in goal setting, career path planning and skills development. Interview, hire and train employees and contractors. Highly motivated and self-directed individual with the ability to drive continuous improvement. Strong capacity to build and work with teams and collaborate across functions and breakdown silos. Strong business results orientation to understand business needs and deliver value and high-quality results. Strong problem-solving skills and experience performing cause and effect analysis. Strong organizational, problem-solving, and analytical skills. Must be well-organized and able to work on and manage multiple concurrent projects. Manage administrative tasks in relation to team members (time sheet approvals, Personal/Vacation requests, budget requests); Best Regards, Najeeb Ur Rehman Excelon Solutions LLC [email protected] Disclaimer: The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. E-mail transmission is not guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or may contain viruses in transmission. The e-mail and its contents (with or without referred errors) shall therefore not attach any liability on the originator or Excelon Solutions LLC or its affiliates. Views or opinions, if any, presented in this email are solely those of the author and may not necessarily reflect the views or opinions of Excelon Solutions LLC or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of authorized representative of Excelon Solutions LLC is strictly prohibited. This communication is intended only for the use of the addressee(s) and contains information that is PRIVILEGED AND CONFIDENTIAL. Unauthorized reading, dissemination, distribution, or copying of this communication is prohibited. -- Keywords: rlang information technology New Jersey New York http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=686998&uid= |
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| 07:30 PM 27-Sep-23 |