| ServiceNow BA at Englewood, Colorado, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=698614&uid= From: anil kumar, reliantvision [email protected] Reply to: [email protected] Job Role: ServiceNow BA Location: Englewood CO-Onsite Client: Persistent. Job Description: ServiceNow Business Analyst (BA) Position Overview: We are seeking a skilled and motivated ServiceNow Business Analyst with ITIL experience to join our team. The ServiceNow BA will play a critical role in understanding business needs and translating them into functional requirements and solutions within the ServiceNow platform, with a focus on aligning processes with ITIL best practices. The ideal candidate will have a strong business acumen, excellent communication skills, and a deep understanding of ServiceNow capabilities and ITIL framework. As a ServiceNow Business Analyst, you will work closely with stakeholders, development teams, and other IT functions to ensure successful ServiceNow implementations that adhere to ITIL principles and meet business objectives. Responsibilities: 1. Requirements Gathering: Collaborate with stakeholders, including business users, IT teams, and subject matter experts, to gather and document business requirements related to ServiceNow applications and modules, with a strong emphasis on ITIL processes. 2. ITIL Process Alignment: Analyze existing business processes and workflows, and ensure they align with ITIL best practices while identifying opportunities for process improvement. 3. Functional Specifications: Create clear and detailed functional specifications for ServiceNow configurations, customizations, and integrations, taking into consideration ITIL guidelines. 4. Solution Design: Work closely with ServiceNow developers and architects to design solutions that adhere to ITIL principles while addressing business needs. 5. Data Analysis: Analyze data requirements for ServiceNow applications, including data sources, data mappings, and data transformations, with a focus on maintaining accurate and relevant ITIL-related data. 6. User Experience (UX) Design: Collaborate with UX designers to ensure intuitive and user-friendly interfaces for ServiceNow applications, keeping in mind ITIL user experience requirements. 7. Documentation: Prepare comprehensive documentation, including user stories, use cases, process flows, and requirements traceability matrices, with specific attention to ITIL processes. 8. Change Management: Assist in change management activities, including impact analysis, stakeholder communication, and user training, while considering ITIL change management principles. 9. Testing Support: Collaborate with QA analysts to ensure that testing aligns with the defined requirements, including ITIL-related test scenarios and validation of ITIL process adherence. 10. Continuous Improvement: Stay up-to-date with ServiceNow releases, features, ITIL guidelines, and best practices to continuously enhance your knowledge and contribute to process improvements. Requirements: - Bachelor's degree in Business Administration, Computer Science, Information Technology, or related field. - Proven experience as a Business Analyst with specific experience in ServiceNow implementations and ITIL processes. - In-depth understanding of IT Service Management (ITSM) processes, ITIL framework, and ServiceNow platform capabilities. - Strong analytical and problem-solving skills with the ability to translate business needs into technical requirements with an ITIL focus. - Excellent written and verbal communication skills to effectively interact with stakeholders and technical teams. - Experience in process analysis, requirement gathering, and functional specifications creation with a focus on ITIL alignment. - Familiarity with Agile methodologies and the ability to work in Agile/Scrum environments. - ServiceNow certifications related to Business Analysis or IT Service Management are desirable. - ITIL Foundation certification or higher level ITIL certifications are preferred. - Strong organizational skills and attention to detail to ensure accuracy and completeness of documentation. - Ability to work collaboratively in a team environment and manage multiple priorities effectively. Keywords: quality analyst business analyst user experience information technology Colorado http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=698614&uid= |
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| 09:03 PM 29-Sep-23 |