| Service Delivery Manager at Remote, Remote, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=720710&uid= From: anil kumar, reliantvision [email protected] Reply to: [email protected] Job Role: Service Delivery Manager Location: Remote. Candidate must have Overall 15+ year of IT experience with managing operations with strong exposure of managed services The planning, implementation, control, review, and audit of service provision, to meet customer business requirements. This includes negotiation, implementation and monitoring of service level greements, and the ongoing management of operational facilities to provide the agreed levels of service, seeking continually and proactively to improve service delivery and sustainability targets. The overall financial management, control and stewardship of the IT assets and resources used in the provision of IT services, ensuring compliance with all governance, legal and regulatory requirements. The overall management and control of the operation of formal contracts between own organization and suppliers, for supply of products and services. Leads service delivery to customer(s) in order to deliver contracted service commitments & continual service improvements. Develops effective relationships with customer senior management team. Accountable for forecasting and management of the account P&L (orders, revenue & margin), balance sheet, and cash. May be accountable for the TCV forecast. Actively owns service risks, controls service costs & improves productivity for customers & Persistent in order to increase profitability (Persistent) & continually improve cost effectiveness (Persistent & customer). In conjunction with the customer identifies & defines requirements for new services. Ensures such services are professionally introduced & accepted into service. Proactively leads internal and external suppliers in a service partnership as one service team. Leads the continual improvement of Service Delivery standards & practices. Manages the service delivery team of SDMs and Specialists delivering to the customer(s), driving development and effectiveness. Identifies opportunities for new business and account growth. Works independently, or with Account Management Team, to develop new business within the account, where appropriate, leading on new business such as renewals. Manages overall personnel, performance, and discipline of the assigned project(s) Provide expertise and leadership in assigned functional area Manage relationship with internal stakeholders and functions Manage all client interaction and client communication. Should front end the relationship with the client Review and analysis of periodic reports and metrics. Evaluation of operational practices and procedures. Provide support to quality initiatives targeted towards process improvements. Actively involved in the internal audit support, ensuring all compliance parameters are met. Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork Provide direction to staff; ensure resolution of problems; sets priorities Responsible for managing attrition and building retention strategies Providing regular performance feedback and giving frequent formal and informal coaching sessions Desired skills: Ability to develop comprehensive planning and project management Should possess the skill it examines and re-engineer operations and procedures Strong interpersonal and communication skills Ability to work effectively with a wide range of stake holders Bachelor's degree or equivalent combination of education Strong acumen towards employee engagements & driving customer satisfaction Should have the ability to effectively handle large teams in a fast-moving business environment Should have the ability to supervise and manage a team of frontline supervisors Should have working knowledge of budgeting, cost estimating, capacity utilization principles and procedures Should have knowledge of organizational structure, workflow, and operating procedures Keywords: information technology http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=720710&uid= |
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| 11:48 PM 05-Oct-23 |