| Desktop support engineer at Remote, Remote, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=75340&uid= From: vartika harsh, synkriom [email protected] Reply to: [email protected] Hi this isVartikafromSynkriom, trying to reach you in reference for a job opportunity. Please go through the Job Description below and let me know if you are interested in the same. Also share with me your Updated resume. You can reach me out on my [email protected] call me on my(732-703-9552)cell . SN Required Information Details 1 Role L2 Desktop Engineer / EUS Lead 2 Required Technical Skill Set Windows Desktop OS, MS office, Outlook, Mobile Device support, MAC operating system, MAC operating system 3 No of Requirements 1 4 Desired Experience Range 10 Yrs. 5 Location of Requirement Milwaukee, WI Desired Competencies (Technical/Behavioral Competency) Primary Skills and Responsibilities Act as a lead for End user services and onsite support activities Perform complex installations and configurations of desktops, laptops, mobile devices, and associated peripherals and related software Lead teams in the performance of onsite updates, configuration changes, or software installations Lead teams in the performance of bulk MACDs Lead technical support and setup during special events such as conferences Provide lead technical assistance to Authorized Users Liaise with and support Customer VIPs users Resolve escalated service delivery issues, including communicating service delivery issues to the appropriate internal stakeholders, and support communications to the field force from the business liaisons regarding service delivery issues Perform onsite updates, configuration changes, or software installations and security patches Provide technical support and setup during special events such as conferences Provide onsite technical assistance to Authorized Users Provide technical support and setup during special events such as conferences Excellent Troubleshooting Skills on Desktops, Laptops, Windows Operating System and hardware issues Experience in Hardware knowledge (Dell, HP, IBM Desktop), basic hardware (Server, Blade, Storage, Tape Library, Network Devices, Firewall, Cabling etc..) and troubleshooting Network issues Excellent listening skills & ability to communicate clearly and fluently in English Should be able to travel (Drive down) to nearby customer locations when necessary Co-ordination with offshore team and Third-party Vendors for break-fix. Flexibility to work in on-call support for critical issues during weekend/after business hours Participate in weekly/ monthly/ customer meeting and provide activities report. Secondary Skills Good understanding of Incident, Asset, Problem and Change Management (ITIL) Thanks & Regards http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=75340&uid= |
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| 06:43 PM 22-Oct-22 |