| Direct client requirement- IT Service Desk - Charlotte, NC at Charlotte, North Carolina, USA |
| Email: [email protected] |
|
http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=764929&uid= CEIPAL ATS - Simplified Recruiting and Staffing Hi, This is Vikrant from V3iT Inc. Hope you doing great today Let me know your interest for the below Direct Client Requirement Title: IT Service Desk Location: Charlotte, NC Duration: 6+ Months Job Description: The IT Service Desk Agent I will provide front line telephone\\\\email support to internal customers with IT related software and hardware issues. Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software (i.e. O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems Perform First Contact Resolution (FCR) Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory) Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database Understand and adhere to Incident Management, Request Management, and Knowledge Management policies Typically handles small initiatives and/or assignments independently. May work in an assisting role on larger initiatives and/or assignments projects requiring multiple agents and specialist. Required/Desired Skills Skill Required /Desired Amount of Experience Experience providing support to end users w/ comp hardware and software inc. printing, installation, enterprise applications, electronic mail, and ops Required 2 Years Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory) Required 2 Years Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database Required 2 Years Previous experience providing IT support by phone/email Required 2 Years Regards, Vikrant kumar Senior IT Recruiter 630-454-0403 V3iT Keywords: information technology North Carolina http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=764929&uid= |
| [email protected] View All |
| 08:11 PM 18-Oct-23 |