| Hybrid Opportunity : Sr Contact Center Engineer : Denver, CO/Phoenix, AZ/Austin, TX/Dallas, TX at Denver, Colorado, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=777085&uid= Hi professional, I hope you are doing well. I have an urgent position for the following role. Job Title : Sr Contact Center Engineer Location : Denver, CO/Phoenix, AZ/Austin, TX/Dallas, TX Work Arrangement : Hybrid Required experience below: Established expertise with the NICE CXone cloud platform is a must. Solid understanding of call flows, scripting, and design within NICE CXone Studio Familiar with NICE reporting architecture and applications Contact Center Engineering Skills Strong knowledge of network, IP telephony, and intelligent interaction routing using Genesys, NICE, or other contact center platforms. Demonstrated understanding of SIP applications and protocols. Experience working on both on prem and cloud-based contact center deployments. Ability to troubleshoot using tools such as Wireshark, tcpdump, read logs and breakdown complex issues. Experience analyzing, designing, and providing technology solutions to meet business needs. Integration experience with single sign-on (SSO) for both IDP and SP initiated integrations. Knowledge of SSL and authentication protocols: SSO, Kerberos etc. Familiarity with API and web services architectures and integration concepts Excellent knowledge using and managing relational databases such as MSSQL, Oracle, Postgres Experience using and managing NoSQL databases such as Cassandra, Mongo, etc. is a plus. Demonstrated abilities to adhere to best practices and design patterns to ensure architectural alignment. Prior experience with integrating Salesforce and other CRM applications with contact center solutions. Experience with ACD, skill-based routing, call recording/screen recording, speech analytics, IVR, chat, SMS, and email and workforce management (WFM). Capable of configuring, building, and troubleshooting Genesys SIP Server, Framework, and IRD/Routing applications knowledgeable in building and designing highly available applications and solutions. General knowledge of IVR (Nuance) applications design and troubleshooting Genesys Certifications (Nice to have) GCP8 - System Consultant Inbound Voice GCP8 - System Consultant SIP Server Experience using .NET/Java/JavaScript or similar object-oriented programming. Solid understanding of call flows, scripting, and design within CXone Studio Familiar with NICE reporting architecture and applications Knowledge of SBC appliances, applications, and architecture concepts to help design, build and troubleshoot SBC applications. Experience writing and using Splunk queries to find relevant data to assist with troubleshooting complex technical issues. SBC Training Classes: (Nice to have) SBCC11 - SBC Core Support SBCC10 - SBC Core Overview SBCC20 Certification Thanks & Regards Anuj Singh Cybertec, Inc. Cell: 571-685-2427 [email protected] 11710 Plaza America Drive Suite #2000, Reston, VA 20190 -- -- Keywords: information technology card wtwo Arizona Colorado Texas Virginia http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=777085&uid= |
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| 11:25 PM 20-Oct-23 |