| Contract Position Incident Management Durham, NC at Durham, North Carolina, USA |
| Email: [email protected] |
|
http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=839117&uid= From: Kiran, IDC Technologies [email protected] Reply to: [email protected] Hi please find the job description. If interested, please share your updated resume (word format) along with expected Rate per Hour Job Title:Incident Management Location:Durham, NC Incident or Problem Management with experience in IT Support and working in ITIL environment Experience in Service management tools such as ServiceNow, PagerDuty, Jira. Experience in IT areas such as IT Service Desk, IT Network Operations, Active Directory, MS Exchange, Data Center Operations, Cloud Computing, or Security Operations. Responsibilities: Work in a 24x7x365 environment. Incident initiation, management of bridge calls, communications, and escalations. Manage critical priority incident activities, monitoring and driving critical incidents to closure. Provide detailed and timely information about incidents. Change tracking and communication. Coordination with the Problem Management Team and Change Management Team. Information gathering with application, Level 2 support, engineering teams and other relevant stakeholders on outages and service degrades. Assess the impact and sensitivity of the outage situation. Work with Leadership to recommend program improvements or adjustments to processes to improve deliverables. Distribute reports, participate in meetings, and share metrics results. Support training and knowledge sharing efforts. Provide group facilitation, training, and additional forms of knowledge transfer. Apply knowledge of the IT infrastructure interdependencies and impacts of Enterprise incidents and changes to balance priorities while driving incident resolutions. Regards , Kiran Thota IDC Technologies Inc Work: 408-520-2658 Mailto: [email protected] _____________________________________ Empowering Technologies Services Remote Services | IT Services | BPO | IT Consulting | Staffing Solutions | _____________________________________ Keywords: information technology microsoft North Carolina http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=839117&uid= |
| [email protected] View All |
| 09:53 PM 08-Nov-23 |