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Looking for INCIDENT MANAGER at Remote, Remote, USA
Email: [email protected]
From:

Almas Fathima,

OrbIT People LLC

[email protected]

Reply to:   [email protected]

Hi,

Please share suitable profiles .

Job Title: INCIDENT MANAGER

Job Summary:

As a production support, patient support to our customer support teams

            Create and manage production incidents in collaboration with support and onboarding teams escalate issues based on customer impact

            Work closely with product and engineering to resolve customer issues

            Participate in critical incident response calls and servers and escalation point for customer support cases new line carefully evaluate alternate risks and solutions before taking action to provide timely resolution

            Follow up on root cause analysis to identify the underlying problems and device strategic solutions

            Developing and maintaining long lasting collaborative relationships with stakeholders

            Actively respond to service request from client facing support teams, operations, risk control partners, etc

            Plan, incident management and technical call facilitation and communications during critical outage situations

Experience: 10+ years

Required Skills:

1.           Incident Management Production Support

2.           Java

3.           Spring Boot

Roles & Responsibilities

Participate in requirements analysis

  Collaborate with internal teams to produce software design and architecture

  Write clean, scalable code using Python programming languages

  Test and deploy applications and systems

  Revise, update, refactor and debug code

  Improve existing software

  Develop documentation throughout the software development life cycle (SDLC)

  Serve as an expert on applications and provide technical support

Thank you,

*Onsite Day 1: Hybrid 3 days weekly in candidate's office choice (Houston, TX / Plano, TX / Chicago, IL)*

Keywords: Illinois Texas
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09:26 PM 09-Nov-23


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