| Salesforce Engineer-Five 9 at Remote, Remote, USA |
| Email: [email protected] |
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From: Nitin Tehriya, Tek Inspirations LLC [email protected] Reply to: [email protected] Candidate MUST PROVIDE PROOF OF IDENTITY FOR GREEN CARD, USC, and H4-EADSalesforce Engineer-Five 912 monthsRemotePhone/SKypeNeed Candidate Linkedin AlsoAn ideal candidate would also have the following skills:* Must-Have 1: Minimum of 5 years of contact center experience with a minimum of two years in a CCaaS OR technology-related role * Must-Have 2: Hands-on experience with Five9 CCaaS solution implementation. Experience with Cisco is preferred but not required * Must-Have 3: Integration experience with Salesforce Service Cloud * Must-Have 4: Diagnose, resolve, and follow-up on incidents, problems and alarms regarding phone system, voice network systems and call center applications * Must-Have 5: Identifies engagement-related problem areas and solves the issues in a proactive mannerJOB RESPONSIBILITIES- Minimum of 5 years of contact center experience with a minimum of two years in a CCaaS OR technology-related role - Hands-on experience with Five9 CCaaS solution implementation. Experience with Cisco is preferred but not required - Integration experience with Salesforce Service Cloud -Proficient in call center metrics and how they drive performance Identifies engagement-related problem areas and solves the issues in a proactive manner -Diagnose, resolve, and follow-up on incidents, problems and alarms regarding phone system, voice network systems and call center applications - Ability to work independently in a group environment to achieve common goals - Strong follow-through, ownership & responsibility on tasks assigned - Effective time management and maintains flexibilityREQUIRED EDUCATION Bachelors degree in Computer Science or an equivalent combination of education and experience. Salesforce Developer Certification Preferred Salesforce Admin Certification Preferred Keywords: |
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| 12:24 AM 10-Nov-23 |