| Desktop Support Specialist at Boston, Massachusetts, USA |
| Email: [email protected] |
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From: Akash Verma, TEK INSPIRATIONS LLC [email protected] Reply to: [email protected] Job Description - Job Title: Desktop Support Specialist Location: Boston, MA 5 days in the office immediately Length: 12 months PRIMARY RESPONSIBILITIES 1. Configure, deploy, and troubleshoot all endpoint technologies, including physical and virtual technologies 2. Provide deskside computer trouble shooting / problem resolution 3. Deploy and troubleshoot operating systems and enterprise application software 4. Manage incidents / requests assign to the Desktop Support Team 5. Develop and maintain user and technical documentation 6. Work on specific tasks or projects to meet business goals and objectives 7. Backup to the Help Desk Team (Tier 1) 8. Coordinate hardware repair with MSP 9. Perform hardware moves and inventory 10. Perform administrative duties (ordering supplies, receiving of equipment, and Performing inventories) ADDITIONAL RESPONSIBILITIES 1. Point of escalation for difficult and complex issues escalated by the Help Desk 2. Point of contact for Help Desk questions/knowledge 3. Analyze and identify trends in reported issues and devise preventative solutions 4. Participate in Continuous Process Improvement on Desktop Support Processes 5. Participate in cross team projects 6. Other tasks and projects assigned by the manager JOB REQUIREMENTS 1. Bachelors degree or 4 years of studies in IT related field 2. 2-3 years of experience in desktop hardware/ software configuration in an enterprise environment 3. Industry Certification preferred, A+, MCITP 4. Understanding of ITIL Framework 5. Solid understanding of PC and Laptop hardware and peripherals 6. Strong understanding of Windows OS, SCCM, and Microsoft Office applications 7. Understanding of financial applications preferred, Bloomberg, FactSet, Thomson Reuters Keywords: information technology Massachusetts |
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| 10:19 PM 22-Nov-23 |