| IT Service Deliver Manager at Remote, Remote, USA |
| Email: [email protected] |
|
http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=914742&uid= From: Vinothini, VDart Inc [email protected] Reply to: [email protected] Deliver and IT Service Management Onsite - Washington DC What are the top 3 skills required for this role 1. IT Service Delivery 2. Delivery management 3. O365 knowledge Job Description/ Responsibilities Strong comprehensive problem-solving skills to identify and solve issues quickly Strong project management and leadership skills Ability to work well independently as well as part of a virtual, geographically dispersed team Effective handling of challenging problems with poise, tact, and patience, while demonstrating a sense of urgency Strong analytical skills, detail-oriented, and quality-minded Exceptional verbal and written communication and presentation skills. profile BCG FED is a US federally compliant environment at BCG. The BCG FED team supports several products within Microsoft 365 GOV, including Office Pro Plus and Exchange Online. The BCG FED organization is seeking a knowledgeable and talented IT Manager that will be responsible for supporting and maintaining the BCG Federal IT environment. Manage the day-to-day operations of the IT Service team, including training, guidance, mentoring, and performance management Ensure that all IT requests are handled in a timely and professional manner, and that customer satisfaction is maximized Streamline and improve the IT teams processes to enhance efficiency and customer service. Track and analyze Key Performance Indicators (KPIs) using Zendesk reports to ensure that IT service goals are met and identify trends and areas for improvement. Contribute to the development of Knowledge Base articles that provide solutions to common IT issues, aiding in self-service for end-users and reducing support requests. Support asset management by generating and reviewing reports and perform asset cleanup activities to maintain a clean and organized directory. Keywords: information technology http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=914742&uid= |
| [email protected] View All |
| 10:28 PM 06-Dec-23 |