| Urgently Hiring : Business System Analyst : CA at South San Francisco, California, USA |
| Email: [email protected] |
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From: Priyabrata Pradhan, Vyze Inc [email protected] Reply to: [email protected] Role: Business System Analyst Location: South San Francisco, California Visa: Except USC but vendor need to see passport number Duration: 12 Month Responsibilities: The Business Systems Analyst (BSA) has two primary responsibilities. One is to ensure maximum system uptime so that the Order Management (OM) team and our customers can easily process orders and returns and the other is to lead digital projects that explore new ways to use technology to reimagine the customer and employee experience. Both of these efforts are to ensure that our medicines will be delivered for the benefit of our patients and that customers, employees, and patients will be delighted by their experience with the Client YOUR KEY RESPONSIBILITIES: You will provide excellent first-level and second-level (escalations) systems support for both internal and external users who are managing orders, reverse logistics, or receiving customer care. You will establish and maintain collaborative partnerships with the team, partners, and vendors to ensure that the Order Management systems are running optimally and efficiently. Systems include; SAP, SalesForce Service Cloud, Hybris, Value Track, Electronic Data Interface (EDI)/Business to Business (B2B) layer, and Medallia. You will lead and/or participate in system upgrades, user improvement, technical enhancement, or launch readiness projects and facilitate efforts to optimize master data, gather audit information, and fulfill reporting requests. You will collect, analyze, and synthesize business process and system needs across the team and help to prioritize and communicate these needs to our partners/vendors. You will be solving ambiguous situations using strong analytical and problem-solving capabilities & skills. You will lead digital projects that explore new ways to use technology to delight end-users and reimagine the customer, employee, and patient experience. You will communicate the current status of systems issues and projects, including timing, prioritization, testing, resource needs, training requirements, and process impacts. WHO YOU ARE: You are required to have a Bachelor's Degree in Information Systems, Engineering or related field with a minimum of 2 to 4+ years' related work experience in business process analysis, systems development, IT project management, preferably gained in the pharmaceutical/biotechnology or related industry. You have a solid understanding and can demonstrate proficiency in the sales portion of the SAP Sales and Distribution (SD) module or other Enterprise Resource Planning (ERP) system. You should have at least 2-3 years of SAP SD or order-to-cash experience. Additional systems such as Salesforce Service Cloud, Value Track, and EDI/B2B are a plus; working IT knowledge, not necessarily a programmer. You demonstrate an orientation to teamwork and customer service and you partner well with others by developing collaborative working relationships. You communicate and present well with a demonstrated ability to communicate complex business and analytical findings to a variety of levels within the organization. Thanks And Regards Priyabrata Pradhan Email: [email protected] Keywords: information technology South Dakota |
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| 05:17 AM 08-Dec-23 |