| Data Analyst in Sunnyvale CA at Sunnyvale, California, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=924349&uid= From: Harish, Tech Rakers [email protected] Reply to: [email protected] Hello, This is Harish representing Tech Rakers . Please find the Job Description below Role: Data Analyst Location: Sunnyvale, CA- Hybrid Duration: Long-term Interview: Virtual Work Auth: , Experience: 10+ years Job Description The Labeling / Data analyst within the Pricing team will play a key role in maintaining precise pricing strategies by analyzing tickets, collaborating with stakeholders, providing 24x7 on-call support (rotation), and ensuring superior customer service. Primary Responsibilities Ticket Analysis and Labeling: Review generated tickets, focusing on pricing parameters. Label tickets for precision and recall analysis to ensure comprehensive tracking and resolution of pricing-related issues and model improvements for Walmart Owned & Marketplace products. Stakeholder Collaboration: Engage with merchants, SAMs, and other stakeholders to understand pricing requirements. Escalate issues promptly to the appropriate personnel for resolution, ensuring timely fixes. Cross-Functional Collaboration: Collaborate with cross-functional stakeholders such as engineering, product, legal, customer trust, and internal teams. Identify root causes, resolve issues independently or escalate to relevant teams for resolution. Customer Interaction and Issue Resolution: Respond to customer queries, process orders, and troubleshoot issues across multiple communication channels. Maintain a high level of customer service while addressing customer comments and resolving issues promptly Bug Replication and Ticket Escalation: Replicate, troubleshoot, and document simple bugs. Maintain thorough records in the ticketing system and escalate unresolved tickets to the Support team Documentation and Process Improvement: Create documentation of support processes when assigned. Continuously seek to improve support workflows and procedures by providing recommendations based on RCA done during ticket review. Performance Metrics and SLA: Strive to exceed SLA expectations, drive key support metrics, and improve the seller and customer experience through superior support. 24x7 On-Call Support: Participate in a rotational on-call schedule, being available round-the-clock to address urgent pricing issues, ensuring minimal disruption to pricing strategies across all channels Skillset Requirements: Knowledge of SDLC, JIRA, Tableau, etc. Excellent written and verbal communication skills Strong troubleshooting, analytical, and problem-solving abilities. Proficiency in Excel, Word, and email software Ability to work in a team, prioritize tasks, and multitask efficiently Best Regards Harish A | Sr Technical Recruiter Tech Rakers Inc [email protected] Tel: 337-221-0095 Keywords: card California http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=924349&uid= |
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| 02:02 AM 09-Dec-23 |