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Hybrid || IT - Systems Engineer IV || 6 months || video at Remote, Remote, USA
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From:

Jyoti Mittal,

Tek Inspirations

[email protected]

Reply to:   [email protected]

Hello,

Hope you are doing well...!!

Please check the below job description and let me know if you have any suitable candidate for the same:

Job Description -

Job Title :- IT - Systems Engineer IV

Location:- Richfield, Boston, Atlanta, Seattle Need only local candidate with local DL or Address proof

Duration:- 6 Months 

Interview Mode :- 2 3 rounds of technical interviews over the phone/MS Teams

Hybrid Role 
Looking for 10+ years of experience candidates
Omni-Channel Contact Center Engineering Team responsible for managing enterprise customer care technology application and experiences.

Migration of a contact center platform from legacy contact center technology to cloud based solutions.

Position Summary/Job Description:

We are looking for a candidate with experience in enterprise contact center solutions/technologies. Ideal candidate will have deep understanding of legacy contact center platforms like Cisco, Avaya or Genesys, along with the thirst/mentality to solve day-to-day contact center operational problems in call routing, building tools to improve agent/workforce manager experiences, reporting and troubleshooting.

Experience in any of the top cloud solutions (AWS, Azure or GCP)

Proficient in at least one of ReactJS, JavaScript or TypeScript.

Have experience in building systems in any language and love learning.

An expert in building and utilizing JSON data sources.

Ability to write code for integrating applications with APIs/Webservices with complex authentication and processing requirements.

Skills Overview:

5+ years of software development experience

Cisco/Avaya/Genesys Contact Center solutions Minimum 5 years

Cloud Contact Center Solutions - Minimum 2 years

ReactJS/JavaScript/TypeScript Minimum 3 years

Experience with Twilio Contact Center Implementation is highly preferred.

Prior experience with writing and optimizing Twilio Functions.

Regards

Jyoti Mittal

IT Recruiter

TEK Inspirations LLC :
13573 Tabasco Cat Trail, Frisco, TX 75035

Email:
[email protected]

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Keywords: information technology microsoft Texas
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11:07 PM 13-Dec-23


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