| NICE Business Analyst (Contact Center exp Must) at Chicago, IL- Onsite at Center, Colorado, USA |
| Email: [email protected] |
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From: Navneet, Siriinfo [email protected] Reply to: [email protected] Hi, We have below open positions where we can get an interview at the earliest, send me your updated copy resume asap. Role: NICE Business Analyst Location: Chicago, IL- Onsite Duration: Contract to Hire (Initial 6 Months Contract) Mode: Video Job Title: Job Title NICE Business Analyst Relevant Experience (in Yrs) 8+ Year Technical/Functional Skills Experience with all areas of contact center technology, including IVR, Quality Management, Workforce Engagement, Omni-channel Solutions, Digital Assistants, Social Media and Bots Experience with custom integrations to 3rd party solutions, including PCI-Pal, Eckoh, Omilia, Amelia Smart Assist, Google Dialogflow, Salesforce, Sprinklr, Acqueon and others Experienced in contact center transformation, customer engagement, and customer success. Experience in managing projects and programs of all sizes and providing technology and business strategy consulting to business teams. Experience in gathering requirements, ensure capturing business process flows , dependencies, API readiness, drafted stories, and hosted Agile ceremonies such as: daily stand ups, backlog refinement, sprint planning, demos, and retrospectives. Ability to use various project management software (JIRA, MS Project, Smartsheet) Provide support to the development team in implementing solutions to ensure adherence to defined business rules and technical standards Assess performance and help them improve their processes and systems Ability to effectively communicate technical information to non-technical team members and work collectively to achieve common goals Experience Required Roles & Responsibilities Experience with all areas of contact center technology, including IVR, Quality Management, Workforce Engagement, Omni-channel Solutions, Digital Assistants, Social Media and Bots Experience with custom integrations to 3rd party solutions, including PCI-Pal, Eckoh, Omilia, Amelia Smart Assist, Google Dialogflow, Salesforce, Sprinklr, Acqueon and others Experienced in contact center transformation, customer engagement, and customer success. Wealth of experience in managing projects and programs of all sizes and providing technology and business strategy consulting to business teams. Experience in gathering requirements, ensure capturing business process flows , dependencies, API readiness, drafted stories, and hosted Agile ceremonies such as: daily stand ups, backlog refinement, sprint planning, demos, and retrospectives. Ability to use various project management software (JIRA, MS Project, Smartsheet) Provide support to the development team in implementing solutions to ensure adherence to defined business rules and technical standards Assess performance and help them improve their processes and systems Ability to effectively communicate technical information to non-technical team members and work collectively to achieve common goals Best Regards, Navneet Jha D : 848-999-0314 Email: [email protected] Siri InfoSolutions Inc , 3 Ethel Rd, Suite # 302, Edison NJ 08817. CPUC Certified We respect your online privacy. If you would like to be removed from our mailing list please reply with "Remove" in the subject and we will comply immediately. We apologize for any inconvenience caused. Please let us know if you have more than one domain. Keywords: microsoft Illinois New Jersey |
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| 10:34 PM 08-Jan-24 |