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Janhavi RamaKrishnan Iyer - Product Manager

[email protected]

Location: Austin, Texas, USA

Relocation: Yes

Visa: H1B

Janhavi Iyer Agile Product Owner/Product Manager SAFe POPM certified with 10 years of professional experience in product management and ownership roles. Proficient in writing user stories and defining acceptance criteria, ensuring clear communication between development teams and stakeholders PROFESSIONAL SUMMARY Highly motivated with a strong background in feature and data analysis, communicating with business partners and stakeholders leveraging customer insights expectations of Minimum Viable Product (MVP) product launches. Developed and delivered comprehensive progress reports, proposals, requirement flowcharts, use case documentation, and market end-users, qualitative research, stakeholders, developers, and software quality assurance (UAT) teams throughout the software development lifecycle (SDLC). Assess existing legacy IAM systems and business processes and document findings and recommendations. Successfully led the Password update process change to facilitate end users being able to reset their passwords in the financial systems. Proficient in creating interactive prototypes using Figma and other design tools, validating UI/UX designs through workflow creation, and creating functional design documents for business case roadmap development. Demonstrated expertise in the financial services and Insurance (B2B) sectors, including credit and debit finance digital banking, bill payment recordkeeping, and other e-commerce fintech projects. Skilled in managing the entire lifecycle of digital product design from conception to iteration, with a deep understanding of regulatory compliance, and tech debts in agile methodologies as per business readiness in industry trends. Proficient in integrating Salesforce CRM with Core finance systems, pricing, sales, and systems analysis collaborating closely with Salesforce Administrators and providing direction to the software team. Excellent interpersonal skills, analytical skills, and the ability to collaborate effectively with cross-functional teams for project agile delivery management. Specialized in developing and data analytics, workflow rules, key performance indicators (KPIs) for software engineering as per business strategy in sales processes path planning on Fraud expectation management. Exceptional product vision and problem-solving skills with a proven track record in delivery excellence with successful outcomes and improvement in client experience in a complex environment. TECHNICAL PROWESS Change Management & Analysis: Change Management, Impact Analysis, Risk Analysis, Cost-Benefit Analysis, Feasibility Analysis, SWOT Analysis, JAD Sessions Cloud Services: Salesforce Cloud, Amazon Cloud Services (AWS), Snowflake. Software Development Methodologies: Agile-Scrum, Waterfall, Waterfall-Scrum Hybrid, SAFe, Kanban Tools for Development and Testing: Datadog, Dynatrace, SQL Queries, Postman, Load Runner, TOAD, MS Project, JIRA, Rally, Confluence, Swagger, REST & SOAP API, .NET Framework UI/UX Tools: MS Visio, Lucid Chart, Figma, Adobe Illustrator Azure DevOps for Interactive Prototypes Data Integration and Management: SSIS, AWS DMS, AWS Glue, Data Marts, OLTP, OLAP, Multidimensional Analysis, OLAP Operations, MySQL, AWS Athena, Oracle SQL, Postgres Integration Hardware: Windows 20XX Server, Redhat Linux 6.2, JBoss, Google Cloud Platform, Redhat Openshift platform Business Intelligence and Analytics: Tableau, Power BI, AWS Quicksight, MicroStrategy, Snowsight Specific Tools & Technologies: Service Now (CSM, ITIM, Custom Applications), Microsoft Office Suite (Word, Excel, PowerPoint), SnagIt, TFS ORGANIZATIONAL EXPERIENCE USAA, San Antonio as product Manager Nov 2023 Till Date Strategic Product Management: Orchestrated the strategic trajectory of API product documentation, meticulously prioritizing user stories and features while devising visionary plans for system enhancements, and also conducted regular audits to ensure the accuracy and compliance of escrow accounts with industry standards. Market Intelligence and Stakeholder Engagement: Develop and optimize underwriting and pricing models with stakeholders to meticulously assess and interpret requirements, transmuting intricate business objectives into tangible user narratives and precise development. Design and System Reliability: Managed end-to-end software development lifecycle for mortgage services, leveraging GCP for data storage, processing, and analytics. Designed and implemented Single Sign-On (SSO) with Active Directory, enhancing user authentication and security. Led Multi-Platform UI/UX Design: Enhanced user interface and experience for a mobile application, ensuring compatibility and functionality across Android, iPhone, and Windows OS. Cross-functional Collaboration: Led the design, development, and implementation of self-service password reset and multi factor authentication, driving clarity in user story creation, refining requirements, and facilitating technical discussions. Spearheaded the transformation of the password update process, enabling corporate treasury users to self-reset passwords across financial systems. Incident Resolution and Root Cause Analysis: Conducted comprehensive UAT for Salesforce CPQ implementations, ensuring accuracy and reliability in bookings and accounts process across web and in-app environments. Customer Experience: Analyze and improve customer feedback process improvements within the Salesforce CPQ platform, resulting in a 20% reduction in manual data entry and a 15% increase in processing speed for financial transactions. Texas Capital Bank, Austin, TX as Product Manager Apr 2023 Nov 2023 Requirement Identification: Spearheaded business unit requirement identification and scheduling, crafted project/process specifications, and managed user stories with software requirements in a software development life cycle. Led and Managed Agile Scrum Teams: Managed the product backlog (PBIs) for two Agile Scrum and Azure DevOps teams in a high-velocity APIs Integration Project within the commercial banking compliance operations. Product Development & Commercialization: Coordinate with financial products for new product marketing plans. Collaborate with internal teams to address capacity, supply, or logistical constraints and grow the customer base. Strategic Project Execution and Analysis: Proficient in writing SQL queries for data profiling and analysis, enabling informed decision-making and supporting data management-driven solutions and process automation. Software Solution Design & Integration: Drove design, implementation, integration, and usability testing of software design interfacing with UI/UX and internal/external services. Developed and deployed Forgot Password workflows, improving user experience and operational efficiency. Implementation of Adobe Experience Illustrator: Partnered with cross-functional teams to create user personas and journey maps, resulting in a 45% improvement in user engagement using Adobe Illustrator. Stakeholder Meetings: Facilitated regular stakeholder meetings to gather feedback, align project goals, and ensure all requirements were met, fostering strong communication and collaboration across team members. Bittrex Inc., Seattle, WA (Remote) as Tech Product Owner. Apr 2022 Feb 2023 Strategic Partnership for Fraud Detection: Engaged in strategic scalability to address a 37% increase in payment fraud, leveraging behavior-based fraud of innovative crypto product strategy, including decentralized financial service (DeFi) solutions, non-fungible tokens (NFTs), and decentralized autonomous organizations (DAOs) within the Web 3.0 ecosystem. Market Analysis and Strategy: Adept at conducting competitive analysis, product adoption, and user feedback collection to refine product features and positioning. Technical Proficiency: Strong background in API development and backend infrastructure. Ability to manage and maintain network operations, troubleshoot issues with satellite communications equipment, and perform maintenance checks. API Framework Expertise: Led the design and implementation of robust API frameworks that enhanced the integration of crypto assets and payment systems. Conducted User Testing: Performed thorough user acceptance testing of the application at various stages, providing critical assessments and ensuring seamless and secure data analysis exchange between platforms. American Express, Utah as Product Owner Mar 2020 Mar 2022 Led and Managed Agile Scrum Teams: Led and managed the product backlog for two Agile Scrum teams in a fast-paced API Integration Project. Facilitated in creation of Wireframes and mock-ups by analyzing UX team data using Visio. Strategic Project Execution and Analysis: Spearheaded delivery of a video KYC product for the banking sector, generating $1.2 million in revenue. Prioritized and created sprint plans and daily plans for backlog based on product roadmap, customer, and stakeholder requirements, engaging in scrum team development ceremonies. Data Mapping & Product Documentation: Generated comprehensive Data Mapping Documents within Confluence, detailing source-target mappings and data interfaces to fulfill backlog priorities also used Adobe Analytics to understand web analytics data and compare it with data in Snowflake for Data validation. Anthem Inc., Norfolk, VA as product Owner Jan 2019 Mar 2020 Strategic Roadmap Management: Monitor trends to keep informed of Telehealth market developments, providing insights to inform direction. Troubleshoot issues with claims, review patient and insurance records and obtain supplemental information from healthcare providers to ensure accurate billing. Product Lifecycle Optimization: Experience with the Graphical User Interface applications, Member portal, Provider portal, Mobile apps, and healthcare technical documentation flowchart applications. Cross-Functional Collaboration: Coordinated with the Architecture team, Engineering leads, fellow SME, Arch techs, UI/UX Development team and built relationship management between B2B business feature readiness releases. Deployment and Implement: Managed product knowledge and prioritization for Revenue Cycle Management System (RCMS) third-party billing application for Hospital Billing. Old Dominion University, Norfolk, VA as Product Analyst Dec 2016 Aug 2018 Process Flow and Lifecycle: Managed the team by requirement gathering and data mapping activities using MySQL as database and basic programming skills, including Python ensuring seamless data sourcing and sharing across various platforms and services. Risk Mitigation: Implemented automated solutions for cash flow monitoring, reducing manual errors and enhancing operational efficiency, and streamlined Forgotten Password workflows for improved user experience and security. Project Plans and Product Vision: Developed project plans, including Charters, requirements, Timelines, Risks/Issues, Logs, and Client satisfaction. Worked on installation and migrating Atlassian applications like JIRA and Confluence. PREVIOUS EXPOSURE Siddharth Engineering Co, Mumbai, India as Assistant Project Engineer (Internship to Full Time) June 2014 Aug 2016 ACADEMICS & CREDENTIALS Agile SAFe Certified Product Manager/Product Owner (Credential ID: 39825794/1352) Master in Engineering Management, Old Dominion University, VA May 2018 Bachelors in Industrial Electronics Engineering, Mumbai University, India May 2015 Keywords: user interface user experience business intelligence information technology microsoft Colorado Idaho Texas Virginia Washington