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Naveen - Sr Pega Developer

[email protected]

Location: Fort Branch, Indiana, USA

Relocation: Yes

Visa: H1B

Naveen [email protected] 707-377-8938 PROFESSIONAL SUMMARY: Have 11 years of professional experience and 8 years of PEGA development experience in Pega/PRPC as a PRPC Developer with good exposure in financial and healthcare domain. Certified Pega developer with sound technical knowledge. Technical knowledge of PRPC architecture, design, and implementation. Experience in Finance, Health Care and Banking domain. Expertise in defining class structure and hierarchy based on PEGA best practices and guardrails, security based on role and privileges, configuring agents, connectors, data model, process flows, business logic definition and Harness Design. Have Good Experience in Connect Soap and REST Service Integrations. Experience working with RDB methods in activities along with other methods and functionalities. Experience in creating Use Cases for the breakdown of business requirements. Actively collaborating with development and support teams to address critical production issues and ensure ongoing maintenance. Having hands on knowledge on Manage rules and rulesets, leverage the Enterprise Class Structure (ECS) to promote rule reuse between case types and applications. Possessing practical knowledge in configuring roles, access groups, and privileges, as well as managing data access within an application. Mentoring junior team members on Pega technology best practices and provide technical specifications to developers. Involved in identifying and resolving production issues by diagnosing the root cause and implementing an effective solution. Collaborated effectively with the support, development, and business teams to promptly resolve customer issues. Working as an active member of a high-performing software development and support team within an agile environment. Contributed to the development and implementation of various rules and features, including Flows, Activities, User Interface, Flow Actions, Agents, SLAs, Correspondence, Single Sign-On, External Authentication, PRPC Security, Reports, Listeners, Connectors, and SOAP Services, among others. Experience in troubleshooting & performance tuning of PRPC applications using Clipboard, Tracer, Live UI, Log analyzer, DB Tracer. Experience in creating Business flows for the fellow developers to understand more clearly. Proficient in Pega Implementation life cycle. The Implementation cycle includes modeling of business process, PRPC tool installation, development, testing, and deployment. Developed Activities, Data Transforms, Decision Rules, Declarative Rules, When Condition, Process Flow, and User Interfaces like Harness & Section. Experience in Data Mapping, Data Table creation and Data Model. Involved in bug Fixing Activities for Harness, Declare Expressions and When Rules. Expertise in interpretation of flow shapes, tickets, activities, decision types and reports. Technical knowledge of PRPC architecture, design and implementation. Excellent Technical, Analytical, Problem-Solving skills, strict attention to detail and ability to work independently, work within a team environment. Excellent communication skills, interpersonal, strong architectural skills, hardworking and a very good team player and ability to effectively communicate with all levels of the organization such as technical, management and customers. Educational Details: B.Tech in Computer Science and Engineering (Jawaharlal Nehru Technological University) Certifications: PEGA - Certified System Architect-CSA v7.2 PEGA Certified Senior System Architect-CSSA v7.2 PEGA-Certified UI Specialist-CUIS v7.1 TECHNICAL SKILLS: PRPC VERSIONS Pega Rules Process Commander (PRPC 7.2, 8.2, 8.8, Pega Infinity) Programming Languages SQL, Java. Web Technologies HTML, XML, CSS Databases MS SQL Server, My SQL, DB2 PROFESSIONAL EXPERIENCE: Client: Everest Global Services, USA June 2024 Dec 2024 Role: Technical Lead Environment: Pega Infinity, DB2 Responsibilities: Technical Lead for FNOL (First Notice of Loss) project. Actively participated in the story grooming sessions to understand business requirements and share inputs with BA s. Communicating solution options to business owners/stakeholders, Architecture review boards and implementing the Proof of Concepts for the application. Providing design and technical solutions for developers. Co-ordinating offshore onshore teams and performing code review for peers to ensure PEGA standards are followed. Worked with queue processors and Job schedulers to run utilities and perform background operations automatically. Working Knowledge on advanced topics like Job Schedulers, Queue Processors, File Listeners Played a pivotal role in improving performance across various parts of the application. Client: Anthem, USA Sep 2023 June 2024 Role: Pega Senior System Architect Environment: PRPC 8.8.4, DB2 Responsibilities: Part of CIW (Claims Intake & Workflow) team where we work on Backoffice claims. Worked on developing Utilities to get information of claims based on the claim or dispute status, balance in dispute and other requirements. Worked on integrating CIW with external systems by using Rest, Soap services. Implemented Reporting functionalities to send all the letter contents to the Database. Actively participated in the story grooming sessions to understand requirements and share inputs with BA s. Co-ordinating offshore onshore teams and performing code review for peers to ensure PEGA standards are followed. Cross Training Main Frame Technology teams with BPM Processing tools. Involved in all phases of application Design, Development, Unit testing and deployment of the application, successfully into production environments. Client: Anthem, India Sep 2020 Sep 2023 Role: Pega Senior System Architect Environment: PRPC 8.6.2, DB2 Responsibilities: Part of PCM (Pricing Configuration Management) team where we work on providing various health care services to our clients. Started Application from scratch using Pega. Designed Class Structure and integration phase of the application. Involved in all phases of application Design, Development, Unit testing and deployment of the application, successfully into production environments. Designing & implementing innovative and out-of-the-box solutions for complex Business problems. Managing team of 10 developers, attending stand-up calls, sprint retrospection meetings and actively involved in the grooming the sprint backlog. Involved in project timelines and team estimates for the development and defect fixing. Worked on various rules like Activities, Data transforms, Declarative rules, Decision rules, Integrations, Job Schedulers, Queue Processors, Flows, Flow Action, Harness, Report Definition etc. Client: Henry Ford, India Nov 2019 Sep 2020 Role: Senior System Architect Environment: PRPC 7.2 Responsibilities: In HAP (Health Alliance Plan) we create Customer Service Portal for Customer Service End user to help Customer in their Health Care Insurance through different channels. Daily Client interaction to define and gather business requirements and providing appropriate technical consultancy. Provided Technical training to ASEs. Worked on Declarative Rules, Decision Rules. Generated the reports by using the Report Definition. Having Fair Knowledge on Debugging Tools like Tracer, Clipboard and LiveUI. Working Knowledge on Performance items. Worked on Guardrail Reports and Alerts. Client: NASCO BCBSM , India Nov 2017 Nov 2019 Role: Senior System Architect Environment: PRPC 7.2, 8, XML, DB2. Description: NASCO is a healthcare technology company dedicated to co-creating digital health solutions for Blue Cross and Blue Shield companies. BCBSM is a call center application built on CPMHC framework used by CSR to verify members who are enrolled for policies/contracts. Responsibilities: Worked on privileges and access roles for providing Role Based Access Control (RBAC) for different operators. Created rulesets for applications. Created Circumstancing rules for validating the fields for templates. Co-ordinate with offshore-onsite teams Involved in the design and implementation sessions. Participated in code reviews for the development team. Organizing and handling daily status calls to get updates from offshore/onsite team. Participated in DCO sessions as part of requirement gathering. Involved in project timelines and team estimates for the development and defect fixing. Converting the Business Requirements in to Process Flows. Involved in fixing critical defects. Integration of PRPC with external SOAP services. Create Unit Test Documents as part of code deliverables. Created Data Tables, DB tables and Delegated tables. Created properties and process flows based on the requirements. Implemented validation business rules using activities, decision logic and UI. Design and develop Harness-Section, and Flow-Actions Preparation of Technical/Application deployment documents Client: NBCU, India Apr 2014 Oct 2017 Role: Software Engineer Technology: Java, HTML, Testing Responsibilities: In NBCU (NBC Universal) we create Portal for NBCU Users to help their customers in various services. Worked with java technology to build web applications. Involved in gathering requirements and implementing them. Actively participated in business discussions. Prepared various documents required for project implementation. Involved in all the phases of application development. Keywords: business analyst user interface database microsoft Colorado