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Nikhil - Senior Salesforce developer

[email protected]

Location: Frisco, Texas, USA

Relocation: YES

Visa: H1B

Nikhil Kumar 469-352-9181 [email protected] PROFESSIONAL SUMMARY: Salesforce Developer/Consultant with 12+ years of IT Experience with expertise in Salesforce CRM, Administration, Force.com Development, Web Services Integrations, Apex, Lightning Web Development and Development lifecycle. Experienced in handling different phases of SDLC including Requirements gathering, Analysis, Solution Designing, Development, Deployment and maintenance, Documentation. Strong knowledge of Agile, Waterfall methodologies. Strong understanding of Architecture. Experience in Sales Cloud, Revenue Cloud, Service Cloud and Experience Cloud. Experienced in Service Cloud features such as Service Console, creating Communities, Customer Portal, Case Feed, Knowledge Articles, Knowledge Base, and Entitlements as per client requirements. Good Knowledge on Education Cloud, Automotive Cloud as worked on implementation internally in the previous company. Experience in Salesforce System Configuration, Lightning Aura Development, Lightning Web Development, Visualforce, Apex Programming, Triggers, REST and SOAP Integrations, SOQL & SOSL, Flow Builder, Batch Apex and Scheduling Apex, Migration from Classic to Lightning Experience in developing Aura Components, Lightning Web Components (LWC) & Apps using Lightning App Builder, Lightning Component Framework Experience in Object Oriented Programming methodologies, Design, Development, Testing and Implementation, Client/Server Architecture Optimized and improved runtime of Omni scripts, Data Raptors and Vlocity Integration procedures. Developed omni scripts, different types of data raptors, various cards available in Vlocity. Experience in building reusable Lightning web components and using Lightning Framework. Worked on CRM business processes like Campaign Management, Lead Management, Account Management, Opportunity Management, Knowledge Management, and Support Processes. Good Experience in Salesforce CPQ, Einstein Analytics and data migration. Expert in CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Hands-on Experience in Integration with external systems and moving code from SOAP to REST for the business requirements. Worked with migration tools such as Force.com IDE and Visual Studio Code along with GitLab and was familiar with change set migration code and settings from the Dev sandbox to Production. Highly motivated and a good team player with excellent analytical and problem solving. Constantly pursuing to increase my learning curve by engaging and taking up challenging assignments as part of project requirements. Certified Administrator, Certified Platform Developer I, Certified Platform Developer II, Certified Sales Cloud Consultant CERTIFICATIONS: Salesforce Certified Administrator) Salesforce Certified Platform Developer I Salesforce Certified Platform Developer II Salesforce Certified Sales Cloud Consultant TECHNICAL SKILLS: Salesforce Technologies Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, VF pages (Visualforce Pages) / Components, Apex Web Services (REST and SOAP), Apex Custom Controllers and Extension, Agile Methodology, Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud, Education Cloud, Automotive Cloud, Einstein Analytics, CPQ, Vlocity, Chatter, customizations like Workflow Approvals, Dashboards, Custom Objects, Record Type, Role Hierarchy, Validation, Quotes, Formulae, Page layouts. Salesforce Tools Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production). Languages HTML, CSS and JavaScript, Java, JavaScript, SQL, Apex. Web Technologies JavaScript, HTML, XHTML, XML, WSDL, AJAX GUI and Tools Eclipse, Force.com IDE, Apex Data Loader, JIRA, Atlassin Operating System Microsoft Windows, Linux PROFESSIONAL EXPERIENCE: Client: UST / Howard E. Butt (H.E.B) Duration: Mar 2024 - Dec 2024 Role: Sr. Salesforce Developer Description: HEB utilizes advanced software for eCommerce, allowing customers to shop online and manage orders through their website and mobile app. AI-powered chatbots provide customer support and assist with order tracking. The company s supply chain software ensures efficient inventory and logistics management. HEB also leverages data analytics for personalized product recommendations and customer insights. Additionally, they implement strong security systems to protect customer data and ensure compliance with industry regulations. Responsibilities: Client interaction and understand business requirement and provide an appropriate solution. Design, build and configure applications to meet business process and application requirements. Created Lightning Web Components and server-side controllers to meet the business requirements. Create and Customize Permission Sets, Queues, Roles and Responsibilities Working on Integration as HEB is integrated with internal and external systems Worked on Chatbot functionalities. Utilized Salesforce Automation Process, creating workflow rules and defining related tasks, time-triggered tasks, email alerts, and field updates to implement business logic. Designed and developed Apex Classes, Controller Classes, extensions, and Apex Triggers to meet various functional requirements. Collaborated closely with the Java development team in an Agile Environment to build and support current dashboards and portals. Monitored and addressed system-related defects reported by the business. Developed and maintained Salesforce analytical reports and dashboards for management review and forecasting purposes. Managed Salesforce Design in Sales cloud and Service Clouds with Apex Classes and SOQL. Acted as an administrator for various Salesforce CRM applications, including Sales Cloud and Service Cloud. Wrote custom controllers to implement complex code for retrieving data from Salesforce to Visualforce pages. Implemented Service Cloud features including Communities, Case Feed, Knowledge Base, and Entitlements. Used SOQL & SOSL for data manipulation within the application using platform database objects. Designed Omni-Channel Live Status Custom Component for all the other users to see the live status. Hands on experience with Omniscripts, Integration Procedure, Data Raptors, Flex Cards. Develop Vlocity/Omnistudio Flex cards to display data from data sources in the form of card Transform complex JSON data structures using Omnistudio Data Raptors. Responsible for data load operations using Force.com Apex Data Loader. Designed and deployed Custom objects, Entity-Relationship data model, Cross-Object Formulas, Roll-up Summaries, validation rules, Page layouts, Custom tabs, Components, to meet application requirements. Set up web service integrations and worked with Web Services (REST APIs). Implemented Salesforce.com web services client using Salesforce web services API, Java, XML, and partner WSDL. Developed dynamic filter passing logic to reports, eliminating the need for multiple reports and Visualforce pages for exporting data. Worked in Agile/Scrum methodology using Jira, Gitlab, Atlassian and SDLC. Used Gitlab for deployments. Wrote SOQL queries and test cases to achieve over 92% code coverage. Integrated Web Services to extract data from external systems Client: UST/ SC-Triad, Sam s Club (Walmart) Duration: June 2019- Feb 2024 Role: Sr. Salesforce Developer Description: In Sam s Club we have implemented Case Portal. Also, we migrated salesforce classic environment to lightning compatible for the business as per salesforce upgradation. So, worked on JavaScript Buttons as those won t work in lightning environment, we converted them as Lightning components and made it as quick actions. Worked on custom links and hack URLs issues. Worked on Activities global action creation and utility component creation. Changing the version of VF pages and made those look and feel same as lightning. Worked on Lightning app builder to create record pages. Presently working on conversion of VF Pages to lightning components Responsibilities: Developed contemporary Lightning Applications by integrating Lightning Design System, Lightning App Builder, and Lightning Web Component functionalities. Participated in the technical design planning of the project, including data conversions, mapping, and configuration of specific components within the Salesforce (SFDC) application. Migrated select applications from Salesforce Classic to Lightning Experience to enhance the user interface and improve page interactions. Built Integration Procedures to automate backend processes and integrate external systems using REST/SOAP APIs. Worked on Integration with Ad book, Appian and Tableau Worked on product creation, revenue creation, and invoice creation which was completely custom built for Sam s club. Created multiple Lightning Web Components, added CSS and Design Parameters that make the Lightning component look and feel better. Leveraged APEX Controller to make a call for external requests to retrieve data from various API s and displayed them on to the component. Create and Customize Custom Objects, Formula Fields, Cross Object Formulas, Roll up summary fields, validation rules, and dependent pick lists, complex page layouts. Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications. Experience on Sales Cloud and Revenue Cloud with related to all opportunity management, lead management, CPQ, Billing, Invoicing and Revenue. Responsible for creation of users, roles, profiles and defined object and field level security. Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization. Implemented Data segregation through Record Types and Field level security. Implemented Case Portal (Community Portal) on service cloud and experience cloud from Scratch. Implemented advanced features such as knowledge base integration, self-service capabilities, and case management to enhance user experience and reduce costs. Managed user permissions and access controls within Experience Cloud to ensure data security and compliance with organizational policies. Developed and maintained validation rules and custom workflow. CSS component, Handling events with client-side controller. Worked on Lightning Process builder flows, quick Action. Worked on Clean-up of unwanted Data after migration from Triad to Sam s Club. Worked in Agile/Scrum methodology using Jira, Atlassian and SDLC. Wrote SOQL queries and test cases to achieve over 92% code coverage. Integrated Web Services to extract data from external systems. Utilized sandbox environment for testing and migrated code to production. Replaced all the JavaScript buttons with Quick actions or lightning components in Lightning. Client: UST / Triad Duration: Aug 2018 June 2019 Role: Sr. Salesforce Developer Description: Triad Retail Media creates, manages and operates online media programs for leading retail e- commerce websites, delivering innovative, custom digital ad campaign opportunities to national brands to reach, target and engage shoppers at exactly the right time and place while they re researching brands and making final purchase decisions. Responsibilities: Client interaction and understand business requirement and provide an appropriate solution. Design, build and configure applications to meet business process and application requirements Developed batch interfaces and processes to integrate Salesforce.com with external systems. Experience in using Data loader and scheduling timely data backup operations using Apex scheduler. Implemented escalation rules, Automatic Case generation and their escalation to call centre representative and generated emails alerts for quick issue resolution. Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Lightning Aura Components and Visualforce Pages. Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record detail pages and edit pages. Experience with Adobe Sign integration for e-signature workflows, ensuring secure and efficient document signing processes. Hands on experience with Omni scripts, Integration Procedure, Data Raptors, Flex Cards. Draft and maintain business requirements and align them with functional and technical requirements. Integrated Salesforce/ Omni studio with other backend applications using REST, SOAP API s, Vlocity Integration procedures. To create Apex Triggers, classes, Lightning Aura Components and Visual Force pages. Handling the development, Support and Enhancement work items. Create and Customize Custom Objects, Formula Fields, Cross Object Formulas, Roll up summary fields, validation rules, and dependent pick lists, complex page layouts. Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization. Hands-on experience on Sales Cloud. Create complex workflows and Approval processes. Implemented Data segregation through Record Types and Field level security. Developed and maintained validation rules and custom workflow. Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects. Scheduled Apex Batch jobs for processing large records. Worked on Data Loader, which helps us to perform CURD operation with the help of CSV files. Client: UST / Experian Duration: Apr 2018 Aug 2018 Role: Salesforce Developer Description: Two applications were as part of this project one is ECS UK Console and the other is Business Enablement. The ECS UK Console application was mainly used by the Experian agents for handling the calls of the customers, identifying and verifying a customer before a call is landed to the agent, capturing information on the IVR that the customer has chosen for Management information, diverting calls based on customer s product type, blacklisting of customers, precision queues. Business enablement Application is mainly used by Experian business administrators for Customizing the IVR at specific periods of time without the help of IT Engineers . Responsibilities: Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application. Worked on Lightning Aura Components for the better UI and replaced Visualforce pages. Worked on Visualforce pages to create the custom User Interface required for the business needs. Worked on SOQL/ SOSL wherever is needed while developing the code Modified Page layouts to organize fields, custom links, buttons and related lists on a record detail page. Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to automate the triggering of events when records are changed. Responsible for creation of users, roles, profiles and defined object and field level security. Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects. Implemented APIs to Cisco and IdaaS to know the type of customers and based on Product. Developed and maintained SFDC analytical reports and dashboards for management review and planning for accurate forecasting purposes. Developing customized solutions within the Salesforce platform. Designing, coding, and implementing Salesforce applications in Apex, Java, and JavaScript. Client: Digital Facilities Corp, Duration: Dec 2015 Marc 2018 Role: Salesforce Developer Description: Digital Facilities Corporation (DFC) is a leading software company dedicated to providing technology tools that help users manage building envelope assets such as commercial roofing systems. DFC group of solutions represents leading North American building owners, property managers, building consultants, roofing contractors and system manufacturers. In DFC Salesforce.com has been implemented to manage all their Customers/ Resellers/ Partners (Accounts) and their contacts information, Products and Pricing Information, Assets, Leads, Opportunities and Quotes. Also, the system has been actively implemented for Case Management for their customers. Responsibilities: Actively participated and worked with business users to understand and document technical requirements for salesforce.com customizations/ enhancements. During the rollout phase worked on various setup activities like importing the data for Accounts, Contacts, Leads, Opportunities, Products and Price Books; setting up users, customizing profiles, defining Security & Sharing (OWD, Role Hierarchies, Public Groups, Sharing Rules) Worked on various Standard objects like Accounts, Contacts, Campaigns, Leads, Opportunities, Products, Price books and etc. Developed various reports and dashboards for the needs of the business users. Modified Page layouts to organize fields, custom links, buttons and related lists on a record detail page. Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to automate the triggering of events when records are changed. Created necessary Email Templates and Approval processes. Extensively worked on validation rules and formulas during the customization of the application. Developed Classes (Controllers, Extensions and other Utility classes) and Triggers using Apex for various functional needs of the business. Worked on Visualforce pages to create the custom User Interface required for the business needs. Worked on SOQL/ SOSL wherever is needed while developing the code. Worked with Force.com IDE for developing, maintaining and deployment activities. Debugged root causes and determined fixes for various issues by simulating business processes using Debug Logs. Client: Allianz (Insurance & Asset Management) Duration: Jan 2012 Nov 2015 Role: Salesforce Developer Responsibilities: Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements. Involved in identifying, planning, and implementing new Salesforce.com Features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements. Developed batch interfaces and processes to integrate Salesforce.com with external systems. Experience in using Data loader and scheduling timely data backup operations using Apex scheduler. Implemented escalation rules, Automatic Case generation and their escalation to call centre representative and generated emails alerts for quick issue resolution. Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages. Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record detail pages and edit pages. Experience with Adobe Sign integration for e-signature workflows, ensuring secure and efficient document signing processes. Proficiency in creating and customizing document generation templates, automating document creation, using Conga integration with Salesforce CPQ. Integrated Conga Composer with Salesforce CPQ to automate document generation, including quotes, contracts, and proposals. Customized templates to meet specific business requirements and enhance document accuracy and presentation. Managed end-to-end implementation of document generation and e-signature solutions, including integration, testing, and user training. Collaborated with stakeholders to define requirements, design solutions, and provide support for Conga Composer and Adobe E-Sign integrations. Implemented mechanisms to track the status of e-signature and send reminders to signees. Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic. Created templates, approval processes, approval page layouts and defined approval actions on them to automate processes. Created Master-Detail and Lookup relationships on Standard and custom objects and defined junction objects to establish connectivity among objects. Provide consulting and cloud architecture for premier customers and internal projects running on Microsoft Azure platform. Implemented advanced features such as knowledge base integration, self-service capabilities, and case management to enhance user experience and reduce support costs. Managed user permissions and access controls within Experience Cloud to ensure data security and compliance with organizational policies. Developed custom Lightning components and Visualforce pages to extend the functionality of Experience Cloud and meet specific client needs. Led the end-to-end implementation of Experience Cloud solutions for clients, including community setup, customization, and integration with existing systems. Optimized data transformation and mapping processes in Boomi to ensure consistent data quality and integrity between Salesforce and external systems. Written Batch Apex to handle progressed opportunities. Implemented field level security along with page layouts to control access to certain fields. Maintained version control using GITHUB along with auto rabbit to manage all deployment. Audited, uncovered, and resolved data integrity issues with legacy systems. Involved in developing tests for custom apex code. Involved in Data Transformation and Data Cleansing activities while transferring data to external systems using Informatica on demand. Expertized in maintaining the historical medical information associated with patients is not imported into Health Cloud. However, we can choose to map more historical information, as needed. Involved in establishing and maintaining change control processes for multiple sandbox environments. Developed and performed training for sales staff on use of the system. EDUCATIONAL QUALIFICATION: Bachelor of Technology from JNTU India- 2011 Keywords: artificial intelligence user interface active directory information technology South Carolina