Home

krupa - Service Now Developer/ Admin

[email protected]

Location: Dublin, Ohio, USA

Relocation: Yes

Visa: H1B

Krupa [email protected] 614-573-5583 Summary of Professional Experience A Service Now Developer / Admin with handful experience on implementing, developing, and administrating different ITSM modules like Incident, Problem, Change Management, Service Catalog and ITBM modules like Project Portfolio Management, Resource Management, Demand Management. Experience in Software Development Lifecycle (SDLC) managing project scope, requirement definition, resource management, change management, analysis, managing work schedules, project status reporting, Experience in Service Management and Service Delivery Process (ITIL Framework). Experience in Field Service Management (FSM) application enables you to manage work orders and related tasks, resources, skills and assets. This application helps to dispatch work order tasks and agents to the customer location for performing any kind of field work, such as install or maintain equipment. Experience in different ITAM modules like Contract Management, Asset Management which includes Hardware and Software Management. Experience in installation, configuration, and administration of CMDB, along with Discovery, Hardware and Software Compliance Asset Management. Attained good working knowledge on probes, sensors, and Identifiers, along with WMI, SNMP, SSH devices. Experience in collection of multi projects with the company using Project Portfolio Management (PPM). Good Knowledge in Performance Analytics which includes generating reports, developing custom charts, and integrating with reporting tools like Microsoft Power BI and explore analytics in Service Now requirements. Expertise in configuration, debugging and optimizing the performance of Client-Side and Server-Side Scripts, UI Scripts, UI Policies and UI Actions that include advance scripting. Good experience in customizing features in Service Now using Java script, Jelly, AJAX, HTML and DHTML. Experience in creating the custom Applications, Modules in Service Now as per the requirements. Experience in creating new Workflows and modifying the existing workflows according to new requirements in efficient manner. Experience in configuring the SLAs for various ITIL processes as per the client requirements. Direct hands-on experience on various IT Services of Service Now tool like Service Catalog Requests, Asset Management, Configuration Management, Service Now Administration, Incident and Problem Management, Knowledge Management, Widgets, Notifications, Dashboards, Reporting and Gauges. Excellent experience in Service Now Administration and Production support. Experience in complex transform scripts in transforming the data into the SNOW database. Experience in working with Content Management System (CMS) using Jelly Script and UI Macros. Experience in instance upgrades from one version to latest version. Extensive experience in creating and maintaining Access Control Rules for securing and providing the right access to right person/role. Experienced in configuring and customizing Customer Service Management (CSM) to provide service and support for external customers. Experience with GRC (Governance, Risk, Compliance) process such as Documentation, policy creation, monitoring and verification, Reporting. Hands on experience on Predictive Intelligence to train the records and implemented virtual agent for providing users interface within a messaging interface for different modules like incident management and customer service management. Strong experience in using Update Sets, Import Sets in Service Now. Experience in configuring the Access Control List (ACL) in Service Now. Hands on Experience on creating flows using Flow Designer. Experience in installation of several MID Servers at different locations and configured them for discovery process and using MID Servers to execute the probes and patterns and then return the results back to the instance for processing. Experience in Automated Test Frameworks to create and run automated tests on different modules. Experience in Integrations with home grown applications and third-party tools to fetch data between systems. Expertise in doing CMDB bulk data, load data reconciliation with the help of transform map and transform script. Extensive experience of integrating Service Now with third party tools with SOAP and REST services. Experience in working on Discovery to create schedules to scan enterprise IP subnets. Experience in using the Horizontal Discovery for finding device in the scanning and classification phases and Top-Down Discovery for mapping business service. Experience in different custom applications for automating the business processes of customer. Configured SAML 2.0 Single Sign-on authentication, OKTA Single Sign-on authentication. Excellent team member with a strong ability to lead and balance multi-project workload. Aid clients with thoughtful experience and excellent communication skills with outstanding skills in problem solving and analysis. Ability to rapidly learn and apply new technologies and improve processes and self-motivated with solid work ethic. Very strong analytic and presentation skills and problem-solving techniques with emphasis on individual as well as team effort. Keywords: user interface business intelligence information technology