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Mounica - Salesforce Developer

[email protected]

Location: Remote, Remote, USA

Relocation: YES

Visa: H1B

Professional Summary: 8+ Years IT experience in the Salesforce.com CRM Platform both as Developer, Administrator, DevOps Engineer, Support Analyst (L3 and L2) & Business Analyst. Certified COPADO Administrator, worked on Various version controlling tools like GIT, IntelliJ, Microsoft VSTS etc. Experience in Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing, deployment, and maintenance of standalone. Extensive experience with the Salesforce.com development life cycle, application design patterns, integration patterns, release, and deployment planning. Experience in SFDC Development implementing the APEX Class, APEX Triggers, FLOWS, Visualforce pages, S- Controls, SOQL, SOSL, LWC etc. Hands on experience and good knowledge on nCino Banking Operating System. Worked on QTC Configurations, Pricing, Quotes, Negotiations, Order Management, Invoicing, Payments etc. Experience in CRM business processes like Forecasting, Case Management, Campaign Management, Lead management, Pipeline, Order Management and Contract management. Experienced in Agile methodology, scrum methodology, waterfall model and Test-driven development. Proficiency in SFDC Administrative tasks like Creating Profiles, Roles, Permission Sets, Permission set Groups, Sharing Rules, Page layouts, dynamic Pages, dynamic buttons, Email Services, Approval Process, Workflows, Process Builders, Flows, validation Rules, App Builder, Reports, Dashboards, etc. Worked on L3 and L2 Supports in Salesforce and other Managed Packages. Ensured data integrity through the appropriate use of de-duping, loading, and exporting tools, for bulk of data using Data Loader, data laoder.IO, Jitterbit data Loader, Import Wizard etc. Experience with analyzing large volumes of data and developer dashboards using Salesforce Einstein Analytics, strong knowledge in Cloud Computing applications and interfaces. Working with different aspects of Web Services (XML, WSDL, SOAP, REST). Experience on Apttus CPQ, DocuSign CLM, CPQ, Remedy Force, Pricing models etc. Built reusable UI/UX components with Lightning Web Components (LWC). Strong experience with source control tools like Git, Bit Bucket, Source tree, VS code, IntelliJ, COPADO a built salesforce Code from the repository. Experience on QTC- Quote to Cash end to end process. Experienced in Web technologies like HTML, HTML5, CSS, CSS3, Bootstrap, Java Script, C#, JSON etc. Experience with working in VS Code with Salesforce DX CLI. Experience in working with Debug Apex Scripts using Debug Logs, system log console and developer console to catch exceptions and execute the Governor Limits. Performed user & administration training sessions for Business users & Clients to utilize the application. Experience on acting as a Salesforce Business Analyst role, like discussing the requirements with product owner s and updating the clear Acceptance Criteria (AC), preparing the Business Case and Project Charter, Business Requirement Document, Functional Requirement Specifications, System Requirement document etc Certifications: Salesforce.com Certified PD1. Salesforce.com Certified Copado Certified JD1 Certified Salesforce Data Cloud Certified Salesforce AI Specialist Certified Salesforce AI Associate Technical Skills: Platform Salesforce CRM Functionalities Force.Com Salesforce CRM Sales/Service Clouds, Salesforce Data Cloud, Health Cloud, Experience Cloud, Marketing Cloud Users, Profiles, Permission Sets, Record Type, Email Templates, List Views, Queues, Flows, Workflows, Validations, Process Builders, Omni-Channel, Live Agent, Chatter, Social Media, and Call Center. APEX Classes, Platform events, Triggers, Visualforce, Controllers, Lightning Components, Lightning App Builder APEX Testing, Debugging, SOQL, SOSL, DML Statements, Workbench, Lightning Application and Heroku. Salesforce Tools V.S. Code, Eclipse, Force.com IDE Plugin, Data Loader, Force.com Platform (Sandbox and Production). Programming Languages Java, Apex, HTML, CSS, JavaScript, SQL, XML Database MySQL, Snowflake, GCP BigQuery, MS SQL Server, SQL Developer, AWS S3 Documentation MS Office (Word, PowerPoint, Excel, Access) Work Experience: Lincoln Financial Group: Radnor, PA Sr. Salesforce Lead Developer Sep 2024 to till date Responsibilities: Gathered requirements and developing client-specific solutions by understanding customer's business and technical environment. Worked on an agile project to incorporate nCino into the banks Small Business Associations (SBA) lending process, which included setting up an interface between nCino's cloud solution on the banks server-based loan processing system to move loan documents between the two systems. We also trained the banks Loan Operations group on how to use nCino and on integrating the nCino product into their loan process flow. Maintained custom nCino-Salesforce objects. Maintain setup records specific to nCino. Work with nCino project management team to ready client for Data Configuration stage of implementation. Experience working with the Financial Services Cloud to provide personalized service to the client and increase the productivity. Identify and streamline workflows using the nCino platform, built on Salesforce.com, and implement changes and levels of customization as needed through the Salesforce Administrator role. Experience in integration of Salesforce.com with external applications by using web services (REST and SOAP API). Worked on nCino Credit Memos, nCino Forms and nCino Document Manager. Experience working with Standard Sales Analytics application and Service Analytics Application in Einstein Analytics (Wave Analytics). Configured nCino Objects Screens, Screen Sections, Screen Views, Route, Route Group as per the requirement to generate Applicants Credit Memo. Created nCino Forms by configuring the Form Templates using nCino Defined Markups. Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features. Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages. Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile. IQVIA-Phoenix-AZ Lead Salesforce Developer Jan 2022 to Aug 2024 Responsibilities: Worked on End-to-End Implementation project like Orchestrated Customer Engagement application. Project executed completely on AGILE model, good experience on AGILE, SCRUM, Retrospective, Refinement, Planning, Scope meetings etc. Worked as a Development Team Lead in developing user stories. Collaborated with cross-functional team and marketing teams to streamline data integration processes. Hands on Experience on Service Cloud like Case Management, OMNI Channel, Live Agent, Email to Case, Assignment Rules, Escalation Rules, Console View, Web to Case etc. Implemented Salesforce Omni-Channel solutions to streamline case routing workflows and optimize customer support efficiency. Configured and optimized Marketing Cloud features, including Automation Studio, Journey Builder and Contact Builder. Developed custom integrations between Health Cloud and third-party applications ensuring seamless data flow. Worked on Continuous deployment model with the help of GIT, IntelliJ, Microsoft VSTS and COPADO. Hands on Knowledge on creating Branches, pull Requests and Continuous deployment to QA and UAT environments. Technical assessment of architecture and designing documentation for customer requirements to satisfy business expectations. Configured and implemented Salesforce Data Cloud to unify and manage data from multiple sources. Designed Data ingestion pipelines for real-time and batch data processing. Worked on Managed Packages like DocuSign CLM and Breeze Rule Engine, enhanced configuration, experience on those packages. Created and optimized Snowflake schemas and data models to accommodate salesforce data structures, ensuring scalability and performance. Developed API-led integrations using MuleSoft Anypoint Platform to seamlessly connect Salesforce with ERP systems and databases. Performed large-scale data migration to Salesforce from legacy systems using MuleSoft s ETL Capabilities. Implemented Salesforce Omni Channel-AWS integration using AWS services like S3 and API Gateway to enable seamless case call routing and enhance contact center operations. Utilized AWS S3 for secured data storage and as a backup solution for Salesforce files and records. Automated file transfer between salesforce and AWS S3 using Apex triggers and AWS SDK. Environment: Salesforce.Com Platform, Lightning Design System, Lightning Bundles, APEX Controllers, Informatica, Work bench, V.S. Code, Data Cloud, Snow Flake Platform events, GCP Big Query, Click Deploy, Code scan, Sandboxes, Profiles, Permission sets, Data Integration, JIRA, Reports and Dashboards. Tech Mahindra/Change Healthcare Senior Salesforce Developer & Support Analyst Oct 2019 to Dec 2021 Responsibilities: Worked on Remedy Force Console app enhancements and tickets. Developed custom solutions using Apex, LWC, SOQL/SOSL and RESR APIs to optimize data flow. Developed reusable components for common screens in LWC. Involved in Data loading using Apex Data Loader and Jitter Bit data loader. Enhancements on Visualforce pages, apex classes. Developed batch classes, scheduled apex, Http Callouts, dynamic apex, Single email methods, mass email methods, test classes, wrapper classes. Utilized Salesforce Lightning Design System (SLDS) and standard web-based technologies or custom UI needs. Customizations of Reports, Dashboards, dynamic dashboards, workflows, process Builders, Approval processes. Customized Health Cloud workflows to streamline patient intake, discharge planning etc. Preparing HTML email templates, Visualforce templates. Involved in Setting up the complete case management. Developed Reports and Dashboards. Write secure apex classes, triggers, visual force pages and package them. Worked on REST Api Integrations between salesforce and external system. Created Multiple Custom Meta data types and Custom settings for building dynamic logics. Implemented and managed version control processes using Git, ensuring proper tracking of code changes and collaboration with the development team. Integrated with Salesforce and GSAP applications by using REST Api s and MuleSoft, Azure@shell middleware tools. Environment: Salesforce.Com Platform, Lightning Design System, Lightning Bundles, APEX Controllers, Informatica, V.S. Code, Platform events, Click Deploy, Code scan, Sandboxes, Salesforce CPQ, Profiles, Permission sets, Data Integration, Community Pages, JIRA, Reports and Dashboards. Tech Mahindra/ Global Hospitals Salesforce Developer/Admin Sep 2018 to Oct 2019 Responsibilities: Maintain and develop Custom objects, Custom fields, Custom tabs, and Validation rules. Involved in requirements gathering. Involved in creating objects, Fields, Page Layouts and Validation Rules etc. Developed Tour plan (Daily call Report and Day View) Developed Activity Planner as per business requirements. Involved in development of Promotional Stock Allocation as per business requirements. Involved in Data loading using Apex Data Loader and Jitter Bit data loader. Creating Visualforce pages, apex classes. Involved in HTML email templates, Visualforce templates. Involved in creating custom components. Developed Reports and Dashboards for products Object. Deployed the Project from Sandbox Environment to Production Environment. Environment: Salesforce.Com Platform, Lightning Design System, Lightning Bundles, APEX Controllers, Informatica, V.S. Code, Click Deploy, Code scan, Sandboxes, Profiles, Permission sets, Data Integration, Community Pages, JIRA, Reports and Dashboards. Tech Mahindra/GBC Foxtrail Salesforce Admin/DevOpsv Engineer. August 2016 to Sep 2018 Responsibilities: Configured/customized the Salesforce application as per the client s requirement. Involved in making enhancements. Involved in creating custom labels. Involved in enhancements in Apex Classes, Triggers, and Visualforce pages as per the Business requirements. Involved in Deployment activity. Configured the Workflows and Approvals, Page Layouts, Record types. Developed Nearly 20+ Reports and Dashboards. Worked on L1 and L2 Tickets once the application moved to Production or Live system. Environment: Salesforce.Com Platform, Lightning Design System, Lightning Bundles, APEX Controllers, Informatica, Eclipse Force.com IDE, ANT Migration Tool, Sandboxes, Profiles, Permission sets, Data Integration, JIRA, GIT, Reports and Dashboards. Keywords: csharp quality analyst artificial intelligence user interface user experience sthree information technology microsoft Arizona Delaware Pennsylvania