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Resume Kinal - Salesforce Administrator/Developer

[email protected]

Location: Sugar Land, Texas, USA

Relocation: Open for relocation/remote

Visa: US Citizen

KINAL MANGUKIYA Houston, TX | (479) 384-5702 | [email protected] OBJECTIVE Salesforce Certified Professional with 4+ year of IT experience and Salesforce.com and Force.com working extensively on configuration, customization, integration, communities, and lightning migration from classic, lightning component development using lightning design system. EXPERIENCE Humana Salesforce Administrator February 2023 July 2023 | 40 hours per week Aligned Sales and Marketing teams to optimize sales processes, focusing on improving lead qualification, distribution, and management. Delivered regular performance reports with actionable insights for enhancing the customer experience. Demonstrated strong problem-solving skills, managed multiple priorities, and maintained effective communication across teams. Provided CRM troubleshooting, maintenance, and compliance support, ensuring data privacy and security. Managed Salesforce security, including roles, profiles, sharing rules, workflows, and groups. Customized and maintained Sales Cloud and Service Cloud applications; created custom reports, dashboards, and workflows. Addressed operational requests and customer analysis needs, resolving technical issues as needed. Developed training materials and offered support to Salesforce end-users. Maintained database integrity and accuracy, including duplicate record management. Managed data migration into Salesforce and integration of related applications. HCSS Salesforce Developer/Administrator January 2021 February 2022 | 40 hours per week Supported ticket-based requests, including configuring Lightning Process Builder, Connect API, Chatter, and Quick Actions. Gathered and documented business requirements from various team members for development and implementation. Assisted in maintaining sandbox environments for testing and QA of new features. Implemented workflow rules, time-triggered tasks, email alerts, and field updates for business logic automation. Created profiles, managed Object, Field, and Record-level security, and developed custom objects, page layouts, and tabs. Converted Classic components to Lightning and built new components with LWC. Customized standard objects such as Accounts, Contacts, Opportunities, Cases, Leads, and Campaigns. Used Apttus CPQ for managing configuration, pricing, quoting, discounts, incentives, and proposals. Facilitated Salesforce integration with DocuSign and followed agile methodology for release and testing phases. Walgreens Pharmacy Technician January 2020 September 2020 | 20 25 hours per week Assisted pharmacists with daily pharmacy duties in line with company policies. Used pharmacy systems to handle patient and prescription information. Greeted and assisted customers, resolved issues, and processed transactions. Ensured compliance with Good Faith Dispensing practices during prescription activities. University of Arkansas Classroom Technology Assistant December 2018 December 2020 | 20 25 hours per week Planned and implemented IT infrastructure in classrooms, ensuring timely updates and necessary software and hardware installations. Provided on-call IT assistance to instructors, maintaining cloud servers and responding to support requests. ENVIROMENT Salesforce.com, Sales cloud, Apex classes, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, controllers, Visualforce, HTML5, JavaScript, Agile, Devops, java,Springboot, SQL, SOQL PROJECTS https://github.com/Kinal0/JobHive https://github.com/Kinal0/CustomerConnect EDUCATION Franklin University, Bachelor of Computer Science August 2024 GPA: 3.5 CERTIFICATION Salesforce Administrator Certification Keywords: quality analyst information technology Texas