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Aninditha - Salesforce

[email protected]

Location: Dallas, Texas, USA

Relocation: no

Visa: H4

Anindita Nag Phone-+17373330924 Professional Summary Over 10+ Years of IT experience in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects using Salesforce.com CRM and Java/J2EE technologies and followed Agile (SCRUM) Methodologies. 7+ years of extensive knowledge of Salesforce.com CRM and its Development Life Cycle as a Developer / Administrator and 2 years on Java/J2EE technologies. Technical Skills: Proficient in Salesforce technologies including Apex, Lightning Web Components (LWC), Visualforce, SOQL, and SOSL. Customizations: Experience in developing custom objects, workflows, validation rules, process builder, and approval processes to meet business needs. Integrations: Expertise in integrating Salesforce with external systems using REST/SOAP APIs, OAuth, and third-party services. Lightning Experience: Strong understanding and implementation of Salesforce Lightning Experience, including Lightning App Builder, Aura, and LWC. Data Management: Skilled in Salesforce data modeling, data migration (using Data Loader, ETL tools), and managing large datasets. DevOps: Knowledge of Salesforce DevOps tools such as Copado, Flosum, and Git for continuous integration and deployment. Cloud Expertise: Hands-on experience with Salesforce Sales Cloud, Service Cloud, Financial Services Cloud, and Community Cloud. Security: Proficient in Salesforce security models, including profiles, roles, sharing rules, permission sets, and org-wide defaults. Certifications: Salesforce Platform Developer I ,Administrator(ADM201), Service Cloud Consultant. Agile Development: Experience working in Agile teams using JIRA for issue tracking and project management. Technical Skills: Salesforce Technologies Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Workflow & Approvals, Flows, LWC, Aura Bundle , Reports and Dashboards, Case Management Automation, Custom Objects, Apex Data Loader, Workbench, Copado Deployment, Code Scan. Languages Apex, Visualforce, Java, HTML, CSS, PL-SQL Tools Apex Data loader, GitHub, Web services APIs like REST, SOAP Visual Studio Plug-in, Force.com Explorer, JIRA. Database MS SQL Server 2000/2005, PL/SQL, MS Access. Deployment Tools Force.com IDE, Force.com Change Sets, Copado ProfessionalTraining/Certifications- Salesforce Admin Certified Salesforce PD1 Certified Salesforce Service Cloud Certified City National Bank (Salesforce Technical Lead) San Fransisco,CA February,23-Feb,24 As part of Salesforce enhancements, CNB seeks to address technical debt clearance from their current Salesforce org. Primary objective of this project is to address the issues, optimize the code and improve the code quality code based on the code scan results listed by CNB. Certain enhancements made on the current applications to improve customer engagement, streamline sales processes, and provide personalized service to the CNB clients. Key Responsibilities Have good experience in translating functional and design specifications into technical concepts, interaction with clients and effective coordination for development and code scan fixes. Involved in a detailed analysis of the existing functionality of the code scan results shared by CNB and come up with technical solutions to work on the fixes. Provide support for day-to-day operations and primary support for detecting and correcting bugs or technical issues. Involved in analyzing the different business processes, gaps in capabilities, as well as appropriate data sources, interfaces, and process changes required to identify capability scope and gap Directly worked with the business partner/stakeholder to solve their issue to streamlining the sales process and improve customer experience using Service Cloud. I have also developed business logic in Apex, Lightning Web Components, Lightning Design System, and other technologies to build customized solutions. Technical leadership, setting best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement to enhance user experience for bankers by providing real-time insights into client portfolios and financial products. I have also developed custom Apex REST services for integrating City National Bank s Salesforce instance with third-party financial platforms, such as credit scoring and payment gateways. Also contributed my experience to knowledge bases or created user-friendly guides on the confluence page to help colleagues and stakeholders troubleshoot common issues independently Involved in functional recurring sessions with clients and business users to gather functional understanding of the applications involved and create high level context diagram for each module. Promote and Deploy changes from development to test to production environment(s) using CI technologies, including Copado and GitHub. Define, communicate, and manage a change management process to develop and implement new applications/code and updates to existing applications/code. Collaborate with Data Integration team to support and develop data integration using ETL tools. Execute projects applying Agile Scrum and Agile SaFE methodologies for faster and iterative delivery. Worked on on-shore-offshore model. Facilitated scrum using Azure DevOps. Worked on code review using GIT repository and maintain branching strategy using GIT and deploy changes using Copado during production deployments. Environment/Technologies Used- Visual Studio IDE, Salesforce Apex, Code Scan,,Copado, Azure DevOps, Data loader, Work bench, GIT desktop, Salesforce Inspector, IntelliJ, Confluence. Home Depot(IBI/HDSupply) Dallas,TX Salesforce Technical Lead February 2022-January 2023 IBI Interline Brands Incorporated (this is the wholesale company that Home Depot bought and is now considered Home Depot wholesale) Home Depot merged up with HD Supply to provide users with a more supportive CRM Tool used to provide a 360-degree customer support to the end users needs and the issues they encounter on the Pro side where they need to build a 360-customer relationship with the customer for the extra leverage they spend at the Home Depot stores. Key Responsibilities:- Have worked on the Sales cloud mainly for the enhancements and performance engineering of the existing functionality and make enhancements on the existing code based on the new business requirements. Worked on Service Cloud including case and territory management processes. D Have developed LWC to view an Opportunity Dashboard that displays key metrics and insights for their sales opportunities and including a parent component displaying overall summary information and child components displaying detailed information for each sales opportunity for enabling to build dynamic and interactive user interfaces with seamless data integration. Worked on the enhancement and any performance issues in production related to the scheduled batch processes Created and deployed Process Builder flows and workflow rules to automate routine tasks, such as project status updates and notifications, leading to a 30% increase in team efficiency. Worked on REST API integration that syncs up data loaded up from the EDW customer table and integrates the Salesforce with the Google Cloud retrieved records from Salesforce using GCP Big Query Interacted with business users /Stakeholders to understand complex business requirements and documented the requirements. Involved in code review of the major changes of code for the enhancements made on the existing functionality using GIT. Experiene in JIRA to push changes and track via sublime to make sure all code changes were tracked and managed during deployment periods. Environment--Visual Studio, TFS, MS Word, Dataloader, Salesforce Inspector,GIT. Human and Health Services Commission(HHSC)-The State of Texas Austin,TX Salesforce Developer/admin February,21-February 22 Key Responsibilities-- It was an enhancement project for the State of Texas Health and Human Services Commission (HHSC) Working on the existing functionality and making changes on the licensure application for Day Activity Health Services Program(DAHS) Application. Developed custom Salesforce Lightning Web Components (LWC) to meet business requirements and improve user experience. Developed a Salesforce application using LWC to streamline the license renewal process for professionals, enabling them to submit renewal applications, track application status, and receive notifications about upcoming renewals . Collaborated with cross-functional teams, such as developers, QA engineers, and product managers, to resolve issues effectively Created reusable LWCs following best practices for modularity, maintainability, and performance optimization. Worked on creating custom objects and permission Set sand assigned to community partner profile to give access to objects and related Apex classes and other dependencies to execute the functionality from the business prospective. Have extensively worked on the version controlling using GIT repository to sync code across various environment and have a back up of the changes made across the functionalities. Environment--Ms Power Point , MS Excel, Visual Studio, Salesforce tools ,LWC, Salesforce metadata, custom labels. Disney Golden Oaks, Orlando,FL Salesforce Integration Developer/Admin March,20 January ,21 Project Description: - Golden Oak at Walt Disney World Resort is an upscale residential community within the Walt Disney World Resort in Lake Buena Vista, Florida. The main objective of this project was to expand the Golden Oak instance of Salesforce and to continue creating an attractive community page for the guest users interested in luxurious living at Golden Oaks. Key Responsibilities-- Involved in integrations to the back-end systems, and Disney website lead form with minor changes to the current functionality to provide the ability to collect leads. Interacted directly with business to understand business requirements. Leveraged LWC framework features such as Lightning Data Service, Lightning Message Service, and Lightning Navigation for seamless communication and interaction between components. Designed, developed, and deployed Apex Triggers, Apex Classes for automation of the business process on standard as well as other custom Objects for the various functional needs. Worked extensively on Profiles, Roles, OWD, Field Dependencies, Objects, Page Layouts, Validation Rules, Approvals, Workflow Rules, Security & Sharing Rules, Duplicate rules, Auto Merging the contacts with the related leads and certain custom objects created during the customization Used Process Builder to add campaign history to the Web to Lead form during the integration of the Disney Website Lead form. Strong Implementation and Integration experience using REST APIs for various standard as well as custom objects based on the business requirements. Experienced with working with Oracle EBS cloud integrating Salesforce with Dell boomi and Oracle Cloud using RESTful API through trigger handlers and API callouts. Have done Application configuration of some applications like Sales loft, Fitzgerald, GA 360 and Clari integrating them to third party through salesforce. Extensively followed the Agile framework for the Salesforce Implementations utilizing the Scrum methodology, where both iterative and incremental development approaches were employed. Interreacted with the client Product Owners who were also an integral part of the Scrum team. Environment: Apex Triggers, Apex Classes, Standard, Custom Salesforce objects, LWC,UI, Profiles, Roles, OWD, Objects, Page Layouts, Workflow Custom Tabs, Validation Rules, Process Builder. CignaHealthCare, Hermitage, PA May 19 February 20 Salesforce Developer/Admin Project Description: The deliverable of the project was focused on providing comprehensive care to its patients. The organization aimed to improve patient engagement by creating a seamless online experience where patients can access their health information, schedule appointments, communicate with care teams, and receive personalized health advice. Responsibilities: Involved in SDLC including Analysis, Requirement gathering, Designing, Development, Enhancements and Testing. Demonstrated expertise in customizing and configuring Health Cloud objects, fields, and page layouts to support diverse healthcare workflows and user roles, utilizing point-and-click tools and declarative features Successfully integrated Salesforce Health Cloud with Electronic Health Record (EHR) systems, Practice Management Systems (PMS), and other healthcare applications using REST APIs and middleware platforms like MuleSoft Developed custom functionality and features in Health Cloud using Apex, Lightning Components to address unique business requirements and enhancing user experience across the healthcare continuum. Implemented robust security measures in Health Cloud, including role-based access controls (RBAC), field-level security, and data encryption, to safeguard sensitive patient information and maintain compliance with HIPAA/HITECH regulations Integrated Health Cloud with external systems, such as Electronic Health Records (EHR), Practice Management Systems (PMS), applications using REST APIs enabling seamless data flow between the two systems in the organization to streamline their workflows and improve patient care and thus enhancing overall operational efficiency Used the sandbox for testing and migrated the code to the production after testing, using changeSets Interacted with users to understand complex business requirements and documented the requirements on the confluence pages. Created productive documents which will be used by rest of the team to have a better understanding of the related system; Salesforce.com CRM. Environment: Salesforce Enterprise Edition, Salesforce.com / Visual Force, Integration, ,REST API, Eclipse, Force.com Eclipse Plug-in, Security Controls,Health Cloud, Confluence,Apex,LWC. Independence Blue Cross, Philadelphia, PA Aug 18 - May 19 Salesforce Administrator Project Description: The project was to replace an existing benefit update system (BUS) that generated summary of benefit changes (SBC), EOB s and Enrollment System with a commercial of the shelf (COTS) application which was purchased from a third-party vendor called FJA. Key Responsibilities: Worked on Salesforce.com application to setup activities and customized it to match the functional needs of the organization. SFDC Configurations/Customizations User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules. Extensive experience over creating workflows, approval processes, validation rules and sharing & security rules. Created various reports (summary reports, matrix reports, pie charts, dashboards) and setup report folders to authenticate users based on their profiles (permissions). Created user Roles and Profiles, security controls and shared settings. Implemented field level security, profiles, and audit trail setup. Created new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports Defined Assignment rules to enable proper routing of cases to the case team members. Created various Reports (summary reports, matrix reports, pie charts, and graphics) and Report Folders to assist Service managers to better utilize Sales force and configured various Reports and for different user profiles based on the need in the organization. Created Customized dashboards for the service representatives and case team members to keep track of the cases assigned to them and to share insight across the company. Environment: Salesforce Enterprise Edition, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, Workflow & Approvals, Reports, Eclipse, Visual Force, Force.com Eclipse Plug-in, SalesForce.com Apex Data loader 17.0. Supernal Solutions, India April 2013 to Feb 2015 Web UI Developer Project Description: Supernal solutions enable businesses swiftness, measure quickly, and help business capitalize on market opportunities faster with cloud service. The goal of using cloud computing is to cut costs, and help users focus on their core business instead of being impeded by IT obstacles. Responsibilities: Involved in developing the UI pages using HTML, DHTML, CSS, JavaScript, JSON, jQuery, Ajax. Used jQuery core library functions for the logical implementation part at client side for all the application. Used jQuery plugins for Drag-and-Drop, Widgets, Menus, User Interface and Forms. Involved in developing HTML and JavaScript for client-side presentation and, data validation on the client side within the forms. Involved in gathering business requirements, analyzing the project and created UML diagrams such as Class Diagrams, Sequence Diagrams and flowcharts. Involved in writing SQL Queries, Stored Procedures. Successfully executed all the test cases and fixed any bugs/issues identified during the test cycles Responsible for checking cross browser compatibility and hence worked on different browsers like safari, Internet explorer, Firefox and Google chrome. Environment: HTML 4.x, CSS2.x, JavaScript, JQUERY, AJAX, JSON, XML, Eclipse, Sub Version. Education Post Graduate in 2010 from Burdwan University, India Keywords: continuous integration quality analyst user interface information technology microsoft procedural language California Florida Georgia Pennsylvania Texas