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Sushmanth - Salesforce Developer

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Location: Austin, Texas, USA

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Sushmanth K Senior Salesforce Developer/Administrator Mob:+1 469-885-7189 Email: [email protected] Profile: 7X Certified Salesforce developer with Over 10+ years of experience in the Information Technology industry and Salesforce CRM Developer which involves Administrator, Development, Integration, communities and lightning like classic to lightning migration and lightning component development. Professional Summary: Experienced in writing Apex Classes, Apex Triggers, developing Visual Force pages using standard and custom controllers. Has comprehensive understanding of CRM Business processes and involved in various SFDC implementations covering Sales Cloud, SFDC MVC Architecture, Service Cloud, Call center and App-exchange applications. Developing Lightning components, Global actions, process Builders and object specific actions according to business needs. Experience in Pardot application designing, enhancements, building, validations and deployments. Well acquainted with all phases of Software Development Life Cycle and Software Testing Life Cycle with expertise in Requirement gathering, Analysis, Designing, Development and Testing. Experience in writing Apex Batch classes, Schedule Apex, HTTP Callouts, Dynamic Apex, Single e-mail methods, Mass e-mail methods, Test classes, Wrapper classes. Experience in Data Import and Export using Data Import Wizard and Data Loader. Developed Custom Reports and Dashboards to continuously monitor data quality and integrity. Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications. Experience in customizing the Standard objects, Outbound Messages, Workflows & Approvals, Reports, Custom Objects and Tabs, Email Services, Security Controls, process builder, App-Exchange Package & Custom Application, Sandbox Data Loading. Built customized Lightning components replacing the existing ones, using JavaScript on the client side and Apex on the server side. Configured AppExchange products like Duplicate Check, Confidential Adapter, DocuSign, Sales Desktop, Conga Composer etc. Experience working with Lightning web components framework and Aura framework. Strong experience with source control tools Git, Bit bucket, Source tree, built Salesforce code from repository. Experience in writing queries using SOQL and SOSL in Apex classes and Triggers. Good knowledge of CRM Business processes like Forecasting, Campaign management, Lead Management, Order Management, Account Management, Case Management (Email-to-Case and Web-to-Case). Experience as the technical developer on projects focused on Salesforce - Sales Cloud, Service Cloud, Marketing Cloud and the Force.com platform and which Used REST and SOAP Web Services and third-party packages. Proficient in managing the administration of Salesforce B2C/B2B. Designed Workflows, Validation Rules, Approval Processes and Auto-Response Rules for automating Business Logic. Experienced in Object Oriented Analysis and Design and Object - Oriented Programming and Design Patterns under MVC (Model View Controller) Architecture. Experience in using source control Git, Copado &. Blue canvas, Used Visual studio code and Eclipse IDE Experience with MuleSoft to implement data sync between salesforce and external systems. Worked with Conga Composer to generate Word, Excel and PowerPoint documents for various purposes like client documentation for product guidelines to presentation and data representation in front of future clients. Familiar with Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Steel Brick CPQ. Used Salesforce Lightning Design System (SLDS) for developing Lightning Web Components, Actions, Event and Server-Side Controller. Experience in Data Migration from ACT, Excel, MS Outlook and Legacy Systems using Data Loader, Import Wizard, Informatica on Demand (IoD), and Cast Iron. Experience implementing Security and Sharing rules, Configured Permission sets, Field level Security, Record level Security, Profiles, Roles and Resource monitoring at different hierarchical level of Organization. Proficiency in in developing Web based applications using C#, Java, XML, HTML, XML, CSS, JSP, JavaScript, AngularJS, WSDL, jQuery, Tool tip & Auto Complete widget, SOAP, REST, BULK, Microsoft Visual Studio, IIS Web Server, PHP and UNIX. Experience in writing Stored procedures, Functions, Views and Triggers, Complex queries using SQL Server, MySQL and Oracle PL/SQL. Technical Skills: Salesforce Technologies Salesforce CRM, Apex Classes, Controllers, Apex Trigger, SOQL, SOSL, Visual force, S-Control, Offline Edition, Integration, Migration, Batch Jobs, Workflow & Approvals, Reports, Dashboards, Analytic Snapshots, Custom Objects, Lightning UI, Lightning, Custom Tabs, Schema Builder, Apex Web Services. Salesforce and Integration Tools Eclipse, Force.com Eclipse IDE Plug-in, Force.com Data Loader, Force.com Connect for Outlook, Force.com Platform (Sandbox, and Production). Programming languages C, C++, Apex, Java, Java Script, VB.Net, ASP.Net, SQL. Web Design Tools JavaScript, XML, XSLT, HTML, XHTML, CSS, AJAX, SOAP, WSDL. Operating Systems Microsoft Windows, Linux, Unix, iSeries. Database Oracle, MS Access, DB Visualizer, SQuirrel, SQL Server 2008, TOAD. IDE / Other Tools SVN IDE, Force.com IDE, Workbench, Force.com Explorer, MuleSoft, Github, Bitbucket, Jenkins, Anypoint Platform Version Control Tools VSS, CVS, GIT Education: Bachelor s in CSE from Visvesvaraya Technological University in 2014. Certifications: Salesforce Certified Platform Developer II Salesforce Certified Platform Developer I Salesforce Certified Advanced Administrator Salesforce Certified Administrator Salesforce Certified Platform App Builder Salesforce Certified AI Associate. Copado Fundamentals 1 Professional Experience Client: Ivanti SaltLake City, UT Sep 2023 to Present Senior Salesforce Developer/Administrator Involved in project technical design plan, conversions, Mapping, configuration of portions of teh SFDC application. Working on Agile (SCRUM) methodology and using ADO for tracking. Used Custom SOL feature on Tableau Desktop to create very complex and performance optimized dashboards Involved in discussions with all team members to provide the best solution for migrating Salesforce Classic to Salesforce Lightning. Migrated data into Salesforce application using Apex Data Loader through CSV files. Installed and Configured Apex Data Loader. Enabled Customer and Partner users using Service Cloud sites. Implemented a robust Customer Portal within Salesforce service Cloud, enabling self-service access to resources and community forums, resulting in improved engagement and increased satisfaction. Used ServiceMax App Exchange functionality in salesforce for developing the application used as service cloud. Performed inbound, outbound integration with websites using REST API, SOAP Web services API (WSDL). Implemented Trigger Framework on Opportunity, Quote, Order, Contract objects. Created trigger on case to update a task from Lead to case. Developed various Lightning Web Components(LWC) Used Salesforce CLI and VS Code to create scratch orgs (SFDX). Experience of Customize and use external JavaScript in a Lightning Web Component. Surfaced Lightning Web Components (LWC) in Lightning App Builder, Lightning Experience and Lightning Application. Hands-on experience using HTML, XML, CSS, JavaScript. Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, validation rules, assignment rules and system triggers. Design and develop APEX classes, APEX triggers, Custom Controllers, Controller extensions. Creating wrapper classes & splitting the big custom classes with smaller ones by using OOPS concepts. Implemented Pardot and Created Landing Pages, Forms, Form Handlers, Segmentation, Engagement Studio, Automation Rules. Design Solution of SalesForce Portal. Worked on Cloud craze and Salesforce. Working on Pardot. Created Engineering Portal on SalesForce. Worked on creating branding email through Pardot template. Implemented Salesforce Service Cloud & Opportunity Management (Case Management, Entitlements Management, Product & Price Book, High Volume Customer Portal, Partner Portal, Visual Force Sites) for business support and technical support for its channel customers Created Apex methods for the Lightning controller and helper methods to perform DML operations on the case records. Involved in moving metadata changes to different salesforce environments using the CI/CD tools. Periodically reviewed and audited sharing rules to ensure they align with current business needs. Added Lightning Component to Lighting Pages and Record Pages. Have worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application. Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages. Worked on DocuSign integration with salesforce for eSignature to provide electronic exchanges of contracts and signed documents to multiple users at a time. Good understanding of Data warehouse concepts and its features like Star Schema, Snowflake Schema, SCD's. Worked and customized Omni supervisor to show the agents presence status, Queues, work items and capacity consumed by agents to manager. Code Coverage to make sure all or maximum apex code covered in servicemax/salesforce application functionality. Periodically reviewd and adjusted OWD settings based on changes in business requirements or data sensitivity. Performed salesforce.com administrative activities such as Creating Users, Roles, Profiles, Record Types, Page Layouts, Search Layouts, Validation Rules, Communication Templates, Workflow Rules, Process Builder, Salesforce Flow, Approval Process, Reports and Dashboards, implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users. Involved in the deployment the code developed in the Dev Sandbox to the QA Sandbox by using salesforce copado. Worked with Copado metadata from one organization to another organization. Customised Omni Channel to enhances customer service management by intelligently routing tasks, provided a unified agent interface, and offering detailed performance analytics to ensure efficient and effective support. Used OWD settings (Organization Wide Defaults), Field-level Security, Profiles to ensure Data Integrity. Client: State of New Jersey Trenton, NJ Sep 2020 to Aug 2023 Senior Salesforce Developer/Administrator Responsibilities: Involved in discussions with all team members to provide the best solution for migrating Salesforce Classic to Salesforce Lightning. Experience in implementing Salesforce.com CRM applications, develop complex applications, delivering user training, architectural and package implementations. Analyzing the Scenarios for switching between Salesforce classic and the Lightning Experience. Interacted with various business team members to Gather detailed business requirements, use cases, translate technical specifications into product requirements. Mapped veterans personal and professional caregiver networks with salesforce health cloud. Configuration and administration of Salesforce.com enterprise editions Created custom metadata settings to configure Health cloud. Created care plan template and also managed the health cloud permissions. Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customization to support vital business functions. Implemented pick lists, dependent pick lists, lookups, master detail relationships, and Record Types to enforce data quality Setup Marketing Campaigns, Assignment rules, Web-to-Lead and Auto-Response rules. Developed, launched and managed in-depth dashboards and reports for all team functions on both management and individual levels. Used ServiceMax dispatch console functionality to configure dispatch console for field engineer. Mastered implementations of multiple uses of Apex, SOQL queries, SOSL, custom object design & management, and the creation of Visual Force Pages. Developed Lightning Web Components(LWC) to display the Events on Calendar using Full calendar JS. Experience with Commerce Cloud product services and improve Customer's impact. Well versed with salesforce Commerce Cloud order management. Professional experience in Data Extraction, Transformation, Loading ETL, Dimensional data modeling, Star schema modeling, Snowflake modeling, identification of fact and dimension tables, Normalization and Physical and Logical data modeling. Designed validation rules to maintain data consistency and quality Worked on the existing field tool/audit tool application used for utilities like water by mass save. Created customized pf files by using visual force pages and Apex classes then attached to the DocuSign templates and sent directly to the users. Professional on base Lightning components are available as Aura components and as Lightning web components. Worked on creating LWC screens for different types of pages for the client based on logics for accounts and services. Navigated these screens and functionalities using Flows and LWC combination. Created various buttons and built an architecture of existing systems using LWC for better performance. Integrated the Web Services for extracting the data from external systems and used the sandbox for testing to ensure minimum code coverage for the application to be migrated to production. Developed and implemented dashboards to show pipeline and vertical penetrations. Used health cloud to integrate data from EHRs, wearables and more. Demonstrated experience of full Software Development Life Cycle, DevOps and Continuous Integration/Continuous Development. Maintain/Support and Enhance the Enterprise DevOps Platfonm tools, services and software's like Git, Maven, Jenkins, Sonar Jfrog, Chef, Ansible, Docker, AWS, LDAP. Created Apex methods for the Lightning controller and helper methods to perform DML operations on the case records. Involved in moving metadata changes to different salesforce environments using the CI/CD tool Copado Experience in running Confidential services on AWS infrastructure and Virtualization Based technologies Experience on Salesforce CRM platform Worked on different environment of SFDC such as Sales Cloud and Service Cloud. Maintained DevOps pipelines for integrating Salesforce code and manage continuous and manual deployments to the lower and higher environments. Setting up Service Cloud Console, Cases (Web to case, Email to case), Solutions, Case Assignment and CTI Integration. Involved in the deployment the code developed in the Dev Sandbox to the QA Sandbox by using salesforce copado. Worked on a pulling data from JIRA, manipulating this data in excel using macros to make them salesforc data load compatible. This was used to load stories into copado to track components related to each user story Confidential with recursive AWS IDE Instances for cients utilizing Github and Amazon for stability, APEX, Visual Force, MSSQL/MySQL/Oracle and Dynamo DB Worked on Single Sign-on SSO to integrate internal enterprise application with Salesforce using SAML configuration settings in SFDC, using identity provider intel expressway cloud 360 along with LDAP server settings. Worked in Salesforce integration with Conga Conductor, Conga composer and Conga Courier for the purpose of produce auto report and Excel document. Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in the application compatible with lightning. Designing and developing DevOps automation solutions by show-casing various POCs using various automation toolsets like Docker, Chef covering complete platform Implemented Copado to improve the efficiency of salesforce release management and version control. Performed data migration into Salesforce application using apex data loader through CSVfiles. Implemented data sync between salesforce and external systems using MuleSoft. Experience with Anypoint platform and cloudhub runtime manager. Client: DTE Energy Detroit, MI Jun 2018 to Aug 2020 Senior Salesforce Developer DTE Energy is a Detroit-based diversified energy company involved in the development and management of energy-related businesses and services in the United States and Canada. M responsibilities includes, Responsibilities: Performed the role of Salesforce Lightning Developer and Pioneer member in the organization. Created many Lightning Components and Server-side Controllers to meet the business requirements. Authored Systems Requirement Specification (SRS), Use case, System Requirement Change Request, and Data Dictionary to FFN's SFDC implementations such as Sales Cloud and Commerce cloud B2B. Retrieved data and its functionality from Third-Party API s and displayed within the lightning component. Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages. Used ServiceMax Setup to create SFM transaction, SFM Wizards, Service Team, Technician, Skills, and Translations etc. Using pardot implemented lead qualification, lead management, and more targeted messaging. Using Pardot automated lead behavioral tracking, lead nurturing functionalities. Good understanding of B2B Marketing automation implementation through Salesforce Pardot. Experience working on Azure DevOps for performing CV/CD integrations and also as a repository. Worked on Chatter & Email integration features for Sales Cloud & Marketing Cloud. Configured Chatter usage to generate dashboard reports. Retrieved customer data from third party APIs and migrated the data to be displayed on Salesforce Lightning Components. Creation and maintenance of the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud. Worked with Copado metadata from one organization to another organization. Integrated salesforce data with external systems by writing salesforce REST Web Services for Inbound classes and used Http Request methods to call external application REST API endpoint. Experienced with developing for B2C Commerce Storefront Reference Architecture and Cloudcraze B2B. Experience working across various SFDC implementations covering Marketing Cloud, Sales Cloud, Service Cloud, Call center, Chatter & App-exchange applications. Worked on oAuth, single sign on to provided user creation access directly to clients. Integrated Salesforce with PeopleSoft HM wherein the Employee data flows between Salesforce and PeopleSoft HCM by using oAuth 2.0, and Outh 2.0 JSON Web Token (WT) security protocols and REST API. Used Bit Bucket for version control andHIRA for issue tracking. Used HTTP Callout using JSON to fetch records/data from other system and display them on the fly in the Visualforce Page each time the page opens. Moved all servers from in-house server to cloud based AWS with Salesforceorgs. Designed, developed and deployed Apex Triggers, Apex Classes considering governor limits and various other components as per the client and application requirements. Migration of Existing application to AWS cloud and automated legular AWS tasks like snapshots creation. Developed Visual Force Pages using standard/custom controllers and extensions as applicable. Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects. Utilized expertise in Content Management Systems and coding to customize Confluence Collaboration server via plugin architecture using available language APIs including Python and Java on Ubuntu and Debian based development environments Applied Design variations & custom Aura design tokens to the Base Lightning Components Aura components and Lightning web components. Used Community Cloud for Business process integration where team members can create and collaborate on support cases or campaigns within the community. Involved in CPQ (Configure, Price& Quote) design and mapped to the Salesforce custom objects and involved in Apttus Advanced Workflow Approvals. Worked on multiple Number of lightning Web Components and allowed the LWC to manipulate the DOM instead of JavaScript. Involved with custom solutions using javascript, JQuery, ASP.NET, c# and sharepoints API s to integrate with Salesforce Rest API s Implemented the requirements on salesforce.com platform and Force.com IDE Plug-in using Eclipse. Developed solutions on the Force.com platform, strong understanding of Apttus Contract Lifecycle Management (CLM) and Apttus Configure Price Quote (CPQ). Integrated Salesforce DX for continuous development and testing and for better organizing of deployments. Worked on User's Profiles, Workflow & Approvals, Permission Sets, Roles, Groups, Queues, and Sharing Settings etc. Experience in developing salesforce Lightning Apps, Components, Controllers, and Events. Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals. Worked on Service now to raise production issues and used Jira to assign user stories with proper comment history. Worked on different App Exchange Products (DocuSign). Working exposure to Demand Tool, Financial Force, Mobile Workforce, Salesforce1 Platform. Client: Aetna Hartford, CT Feb 2017 to May 2018 Senior Salesforce Developer Aetna Inc. is an American managed health care company that sells traditional and consumer directed health care insurance and related services, such as medical, pharmaceutical, dental, behavioral health, long-term care, and disability plans, primarily through employer-paid insurance and benefit programs, and through Medicare. My responsibilities include, Responsibilities: Involved in business requirement gathering, analyzing the requirement, documenting the requirements. Designed, developed and deployed the Custom objects, Components, Visual Force Pages to suit to the needs of the application. Created various Profiles, Roles, Page Layouts, Security Controls and Sharing Settings and configured the Permissions sets based on the Organization hierarchy requirements. Worked with health care insurance coverage along with the integration of finance department. Developed Lightning components and Lightning pages using JavaScript and Aura framework Developed Salesforce Lightning apps, components, controllers, handlers and events in the existing organization. Created journeys and implemented marketing campaigns using marketing cloud tools like Journey Builder, Email Studio and Automation Studio. Experience with Continuous Ingrations (CI) and Continuous Deployments (CD) using Azure DevOps repositories. Performed using git commands through VisualStudio Code. Worked with AJAX and JavaScript for asynchronous communication Designed, developed, test and deployed custom Salesforce applications software using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application. Implemented Salesforce Lightning Web Components for small set of users within the organization, developed Lightning components and server-side controllers to meet the business requirements. Used SOQL and SOSL for data manipulation needs of the application using platform database objects Used Single sign-on, SAML settings to enable the user to login to various applications. Development of SOAP and REST based web services used for custom development and used WSDL to expose logic to clients. Created workflow rules, process builders, lightning flows to related tasks, time-triggered tasks, email alerts, and filed updates to implement business requirements. Performed inbound, outbound integration with websites using REST API, SOAP Web services API (WSDL). Used Jitterbit Cloud Data Loader and Jibberbit Cloud Replicate for Salesforce integrations with ERP or any third-party systems and Data backups Used Sandbox for testing and migrated code to the deployment instance after testing. Configured and used source control tool Git to maintain repositories for various releases Worked on migrating components using Force.com ANT migration tool, Change Sets and Workbench from DEV to QA, ST, UAT and production instances. Client: Verizon New York, NY Aug 2016 to Jan 2017 Salesforce Developer Verizon Communications Inc. is an American multinational telecommunications conglomerate and a corporate component of the Dow Jones Industrial Average. Verizon Wireless is the second largest U.S. wireless communications service provider. My responsibilities includes, Responsibilities: Interacted with various business team members to gather the requirements and documented the requirements. Involved in API/Web Service design and developing technical specifications for the Salesforce.com (SFDC) application. Involved in project technical design plan, conversions, Mapping, configuration of portions of the SFDC application. Implemented SFDC CRM to deliver various reports in departments of Sales, Administration and Marketing etc. Interface Designing using Visualforce page and their supportive Controller Classes. Automate the functionality by writing Triggers and Apex Classes. Used Azure Devops to handle continuis integration and deploymrnt process. Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home grown web services. Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects. Responsible for all the activities related to configuring Data Loader, uploading data in CSV files intosalesforce.com, checking for the correctness of the data. Packaged and Deployed customizations from Sandbox to other environments using Force.com IDE. Reengineered APEX code already in production to optimize trigger based transactions for performance and speed as well as to work seamlessly with governor limits. Integrated external systems like Record setter data, Dodge MDM, MAS, PeopleSoft into Salesforce.com primarily used the partner and enterprise WSDL'S with J2EE technologies. Responsible for Unit testing and performance testing of SFDC API/Web Service. Responsible for Agile methodology testing package upgrades in sandbox org and deploying in production org. Client: Accolite Hyderabad, India Aug 2015 to Jul 2016 Salesforce Developer Accolite is an IT service based company it delivers the needs of its customers. As a Salesforce developer we supported to one of its clients, Biogen, a pharmaceutical company. The users use a salesforce application to support their patient services, and to market their products. My responsibilities include, Responsibilities: Achieved Badges on Biogen University (like LMS) with passion Extensively worked on scheduled apex and batch apex Integrated with multiple external Rest APIs to make callouts to external systems Salesforce customizations using profiles, roles and sharing settings for data access and workflows, process builder and approval processes to support business processes Experience with consuming and writing web services including SOAP and JSON and secure web services using certificates for 2-way authentication. Developed Rest APIs to publish and consume using OAuth2.0, Security key etc, as authentication type Worked with Person Accounts for storing customer demographics information Extensively worked on Conga Composer for email notifications Troubleshooting development and production problems across multiple environments and operating platforms. Developed visualforce pages and triggers for Salesforce implementations Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning. Leveraged APEX Controller to make a call for external requests to retrieve data from various API s and displayed them on to the component Client: Infosys Hyderabad, India June 2014 to Jul 2015 Salesforce Developer Responsibilities: Involved in identifying, planning and implementing new Salesforce.com features and functions new screens, workflow, force.com objects, reports, apex code) to meet Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.Updated Struts-config.xml files to integrate all the components in the Struts framework Use of data-loader, data exporter and migrated the attachments from legacy CRM to Salesforce, and also worked on salesforce to salesforce. Involved in End to end testing and gathering requirements to feedback from business users. Used Sales Force Automation (SFA) for Sales Lead Management, Account and Contract Management and Approvals and Workflow. Implemented SFDC based products, including contract management, revenue and rebate management, and other related solutions. Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs and implemented the business logic as per the requirements. Developed and deployed workflows and approval processes for opportunities and products/ assets management. Developed Unit test class for Apex class and worked for improving code coverage. Involved in building of the Customer Portal in the organization. Used SOQL & SOL with consideration to Governor Limits for data manipulation needs of the application using platform database objects. Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files. Integrated Salesforce with Informatica on Demand for the proper mappings and extraction and transformation of data. Configured Chatter to track emails from Outlook to Salesforce by following a user. Created and used Email templates in HTML 5 and Visualforce. Worked with AppExchange Dup Catcher to filter and prevent duplicate records in the organization. Responsible for weekly and monthly data export, updates, and backup for the organization. Used Apex data loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com. Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse. Tuned ETL jobs/procedures/scripts, SQL queries, PL/SQL procedures to improve the system performance. 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