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Saikumar - Project manager/Delivery Lead

[email protected]

Location: Spartanburg, South Carolina, USA

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SAIKUMAR TUGGUDEM [email protected] | 864-909-7890 | linkedin.com/in/saikumar-tuggudem/ Highlights PMP Certified Engineering Project and Program Manager with over 18 years of experience. Extensive experience in end-to-end project and program delivery, covering all project phases. Proficient in Agile, Waterfall, Hybrid, Onsite/offshore model and multiple domains. Expertise in delivering Applications, Infrastructure, Digital, Salesforce, Data and Artificial Intelligence (AI) projects. Executive responsibility for the Start-up organization Swayam Infologic that grew from 10 to 400 associates contributing 70% of company s revenue while improving innovation, product quality and on-time delivery. Managed and delivered 10+ American Credit Acceptance s most significant projects with cross functional teams. Successfully delivered multimillion-dollar projects that drive business process improvements, competitive advantage, bottom-line gains, enhancing User Experience, work flow automation, operational excellence, cost reduction, value addition, business continuity, digital transformation, system modernization, Resource Optimization and Inventory Optimization. Analyzed many business challenges and delivered workable solutions for operational excellence. Roles and Professional Certifications Program Manager, Project Manager, Digital Project Manager PMP Certified (#3019308) Artificial Intelligence Project Manager Gen AI Project Management certification from PMI (Verify) Salesforce Project Manager Salesforce Certified Associate (#4533060) and Salesforce Certified AI Associate (#4544501) Cloud Project Manager and Cloud Migrations (AWS and Azure) AWS Certified Cloud Practitioner (#9WSEG0FD1244QLKY) and SysOps Admin (#BTFG1JZLCFV1QWKN) Release Manager and Infrastructure Project Manager ITIL Certified (#GR67125447RC) and Certification in Software Release and Configuration Management Product Owner and Scrum Master CSPO (#389701) and CSM (#389701) Certified from ScrumAlliance.org Skills Application Project Management and Infrastructure Project Management. Jira, Confluence, SharePoint, MS Project, ServiceNow, Wrike, Balsamiq. Managing dual-shore projects (US/India, Europe/India) | Agile Methodologies: Scrum, SAFe, Kanban, XP & Lean. Deep understanding of project technology and business objectives | Leading Cross-Functional Teams Project Initiation |Project Planning and Execution | Resource Management | Risk and Dependency Management Stakeholder Management and Communication | Resource Allocation and Budget Management Integrations | Data Analysis and Reporting | Monitor and Performance Tracking | Client Focus and Communication Process Improvement | Quality Management | Change Management | DevOps and Configuration Management Production Deployment and Release Management | post-deployment support. Agile/Scrum Ceremonies | Excellent problem-solving skills, innovation, and process automation. KPIs: Sprint Velocity, Sprint Capacity, Sprint Burndown, Release Burndown, Cycle Time, Lead Time, Escaped Defects, Team Satisfaction, Client Satisfaction, Throughput, Time to market, On Time completion, Triple Constraint Variance, Resource Utilization, Project ROI, Quality Metrics, Change Request Rate Education Bachelors of Engineering (Computer Science), Osmania University, India. Technology Frontend: HTML5, CSS3, JavaScript, Bootstrap | Backend: ASP.NET, Java, Python, PHP Frameworks: React and Angular | Databases: SQL Server, MySQL, DB2, Oracle Project Management: Jira, Rally, Wrike (AI), ServiceNow PPM, Smartsheet Reporting an Analytics: Tableau, Power BI and Jira Charts DevOps: Bitbucket, Bamboo, Selenium, Microsoft SCCM, SolarWinds ERP/CRM: Oracle SCM, Salesforce (Marketing, Sales, Financial Services, Health), Microsoft Dynamics 365 Data Science / Datawarehouse / ETL: Microsoft SSIS, PowerBI, Python Methodologies: ITIL V3, TDD, Agile (Scrum, Iterative), SAFe, Waterfall, Hybrid Other Tools: Visio, MS Project, MuleSoft, API, RPA - UI Path, SharePoint, SSRS Artificial Intelligence Language Models: Large Language Models (LLM), Prompt Engineering, Generative AI Integrations: LangChain, Llama API Advanced Techniques: PE Techniques, Embeddings (text classifications and Translations) and Vector DB for storing Data science and Analysis: Amazon Redshift, Tableau, BigML, Amazon SageMaker and DataRobot. AI Platforms: ChatGPT (UI and API), Private GPT, BigML and Gemini Domain Industries: Retirement, Health Insurance, Retail, Healthcare, Supply Chain, Logistics, Financial Services (Banking, Auto Finance), Manufacturing, Transportation and Health and Wellness CRM: Salesforce, Microsoft Dynamics 365 Business Functions: Digital Transformation, E-commerce, Infrastructure, Telecommunications, Call Center Operations, Mainframe migration to Cloud, Infrastructure Upgrades, SharePoint Migration, Disaster Recovery. Digital Modernization: COTS, System Upgrade, Cloud Migration, Bots and Production Patch Updates Experience Technical Project Manager/Technical Delivery Lead Eversana, Chicago Mar 2024 Present Domain: Health Care and Insurance (Salesforce and MuleSoft) Driving cross-functional technical teams in transforming monolithic applications into AI-powered, scalable, and reusable microservices architectures Accountable for the end-to-end technical delivery of a system that accurately identifies patients' insurance, prescription (Rx) coverage, and medical coverage details, seamlessly integrating and transmitting this data to the Salesforce platform Role Overview Accountable for the technical delivery of strategic initiatives, ensuring alignment with both technical and business objectives. Leading stakeholder engagement, overseeing change management, managing interdependencies, and mitigating project risks. Designed, configured, and maintained comprehensive project plans leveraging Smartsheet integrated with AI-driven solutions. Facilitating collaboration across cross-functional teams to ensure seamless system integrations and optimal project outcomes. Implementation Technology/Software: Salesforce, PHP, MuleSoft, jQuery, MySQL, JavaScript, Microservices, AWS, API Gateway, Azure, Fortify, Jenkins, Bitbucket, DB2, SonarQube Project Management Tools: Jira, Smartsheet, ServiceNow PPM Senior Project Manager Littelfuse, Inc and Golden Rule Feb 2022 Jan 2024 Domain: Digital, Electronics, Manufacturing, Health Care and Insurance Drove multiple Agile Teams for AI-Powered Digital Transformation System Development (Website Redesign) Delivered AI-powered Website Redesign for tailored content, product recommendations, targeted marketing messages via emails thus increasing user engagement and increasing the operational efficiency (B2B and B2C). By modernization the system, we are also future-proofing the organization's technology stack, enhancing scalability, and improving overall customer experience. Implemented marketing automation strategies, content management, and analytics for enhanced segmentation, data management, digital advertising, and online engagement. Streamlined patient outreach and engagement by Integrating with EPIC for EMR/EHR data, seamlessly integrating with legacy healthcare systems through API Gateway. This approach enabled real-time data synchronization to drive healthcare outcomes and business objectives. Selected Achievements: Reduced campaign management time by 20% through the integration of Salesforce and automation tools. Successfully integrated legacy systems with modern platforms and improving overall system efficiency Received an internal award for excellence in project delivery and innovation in digital transformation. Improved operational efficiency by 30% through targeted marketing messages and automated workflows. Artificial Intelligence: Successfully leveraged AI to drive innovation in content generation, deliver personalized marketing messages, and perform text-to-image conversion, enhancing overall user engagement and marketing effectiveness. By leveraging AI, initiated the predictive analysis anticipating the patient needs, identifying the patterns in patient data and predicting the patient s future events for possible preventive measures. Automated Data Integration: Successfully coordinated with the Data Warehouse team to automate the ETL process using AWS services, specifically AppFlow, to streamline data flow from legacy systems to S3 buckets and subsequently to Salesforce, enhancing data accuracy and operational efficiency. Salesforce Campaign Orchestration: Leading the monthly campaign process, harmonizing cross-functional teams, and ensuring seamless execution (Personalized emails, 1-1 moments, dynamic content, A/B testing, track and optimize the email performance, reusable content and increase in conversions, B2C) Program Planning: Developing and maintaining comprehensive program plans, outlining scope, timelines, resource allocation, dependencies and milestones for Salesforce development implementations. Technical Integration Management: Spearheading the integration of Salesforce with existing systems, legacy applications (via REST API), and Amazon S3 (utilizing AWS AppFlow), ensuring data consistency. Data Migration and Management: Supervising the migration of client data from legacy systems to Salesforce, ensuring data security, and compliance. Role Overview Owning the tracks to deliver Business and Technology goals of a Program Developed, configured, and maintained comprehensive project plans utilizing Wrike with AI. Driving high-impact features and Epics that drive business outcomes Coordinating project activities with various teams (Developers, Design, Architects, QA and Business) Managing resources, and monitoring project progress within scope, timelines, high quality and within-budget Measuring project performance with defined KPIs and facilitate continuous improvements. Responsible for Sprint demos, seeking feedback from end users and partners, Coordinating Quality Assurance. Coordinated the UAT, Staging and Production releases, validation and post production support. Ensuring engineering teams meeting the Technology guidelines and standards. Facilitated Stakeholder communication, change management, inter dependencies and risk management. Collaborating with cross-functional teams for seamless integrations. Implementation Technology/Software: Salesforce, MuleSoft, Sitecore, OKTA, Coveo, WebDAM, inRiver, ASP.NET, Java, React, JavaScript, Angular 9, Python, PowerBI, Microservices, AWS API Gateway, Azure, Fortify, Jenkins, Bitbucket, DB2 and SonarQube, Large Language Models (LLM), Prompt Engineering, Generative AI, Predictive, Canva, LangChain and Llama API, Salesforce Einstein, Jira, Wrike, ServiceNow PPM, API Integration, Agile and waterfall. Project Manager (Applications and Infrastructure) American Credit Acceptance & TD Bank, SC May 2016 Feb 2022 Domain: Finance, Banking, Loans, Financial Services At ACA supporting TD Bank, I have successfully led and delivered a wide range of projects, encompassing both infrastructure and application development, within Consumer Banking Products including Auto Loans and online/mobile banking. Delivered below projects to support operational excellence - Applications: Digital Banking Transformation, Banking Technology Solutions, Loan Origination System, RPA, Salesforce Integrations (with NetSuite ERP), SSO and Cloud Integrations projects Selected Achievements Reduced loan processing time by 40% and increased approval rates by 20%. Automated 50+ manual processes, resulting in a 35% reduction in operational costs. Infrastructure: AWS migrations, disaster recovery, Infrastructure Enhancements, system upgrades, information security solutions, decommissioning, server upgrades and monthly patches, SharePoint Migrations, virtualization, inventory optimization, server migrations for both Mainframe and Windows environment, Mainframe modernization to cloud, Data Center (DC) Upgrades (Hardware, Software, Networking...etc.), auditing, Data Masking, telecommunications, cloud migrations (private to AWS). Selected Achievements: Decommissioned obsolete systems, reducing maintenance costs by 20%. Successfully implemented the Mainframe and Cloud modernization Program (migrated to AWS) Reduced operational costs by 25% through efficient server migrations. Achieved 100% compliance in audits and enhanced data security through masking. Role Overview: Project Initiation, Project Planning and management, Technical Oversight and guidance, Leadership and coordination, stakeholder management, Quality Assurance expectations, Risk and Dependency Management, Budget management, Release management, DevOps and Deployment, Post release support and handover. Implementation Technology/Software: AWS, Azure, Redshift, SQL Server, .NET, JAVA, Salesforce, MuleSoft, API, Microsoft CRM Dynamics, Go Anywhere, Aspect Dialer, Telecommunications, Microsoft SSIS, Bamboo, JIRA, Zerto Project Manager/Scrum Master IBM, NC Jan 2015 May 2016 Spearheaded a high-performing Digital Optimization team to revolutionize UX and UI experiences for IBM, leveraging responsive templates for business site management without development intervention. Selected Achievements: Reduced the time required for business site updates by 50% by enabling non-technical staff to manage content through responsive templates. Saved approximately $200,000 annually by eliminating the need for ongoing development intervention for routine site management tasks. Role Overview: Drove the Engineering teams for developing a Content Management Solution template (CMS), successfully migrating over 250 IBM product websites. Owned end-to-end project responsibility, encompassing design, development, deployment, and warranty. Established and implemented Agile methodology, structuring sprints to enhance team efficiency. Fostered effective communication and collaboration between cross-functional teams, including Engineering, Business, QA, Product Owners, and senior management. Played a pivotal role in transitioning from traditional life cycle models to Agile frameworks. Actively participated in JAD sessions and UI/UX reviews to ensure committed deliverables and drive continuous improvement. Ensured team adherence to web standards, coding standards, and performance standards, maintaining high-quality project outputs. Prepared and maintained project technical governing documents, aligning with organizational standards. Implementation Technology/Software: Content management tool (IBM WCM), programming languages (JavaScript, jQuery), web development (HTML5, CSS), databases (DB2), design and modeling (Visio, Rational Rose), project management (MS Project, Jira), and version control (RTC). Technical Consultant/Business Analyst/ Project Manager DHL, Germany Jul 2007 - Jan 2015 Domain: Supply Chain and Retail. Delivered innovative solutions for DHL SCi team, leveraging Microsoft and Java to drive business excellence. Implemented value-added solutions, visibility tools with Seamless integrations with Oracle SCM for pulling the data for: Customer Service: Enhanced customer experience through streamlined processes and intuitive interfaces. Business Intelligence: Developed data-driven insights to inform strategic decision-making. Sales/Quotations: Optimized sales workflows and quotation management for improved efficiency Also working experience with Oracle SCM Modules such as Order Management, Logistics and Reporting. Increased quotation processing speed by 40%, leading to a 20% increase in sales closure rates. Developed real-time dashboards that provided instant visibility into key metrics, reducing decision-making time by 40%. Role Overview: Led complex, technically challenging projects for business and consumer-facing audiences, ensuring seamless delivery and exceeding expectations. Collaborated with pre-sales teams to provide rapid solutions for intricate business systems, conducting feasibility and cost analysis to inform project decisions. Successfully delivered mobile apps using standard iOS and Android SDKs, ensuring a seamless user experience. Managed multiple projects with intricate interdependencies, overseeing all phases of the software development lifecycle, from design to deployment and warranty. Ensured technical, functional, performance, and business requirements were met, adhering to industry best practices and organizational standards. Translated business requirements into actionable design and application builds, guiding development teams to deliver high-quality solutions. Demonstrated expertise in performance tuning, delivering tasks on schedule without compromising quality. Effectively communicated technical concepts to non-technical stakeholders, enabling informed business decision-making. Implementation Technology/Software: Microsoft .Net, C#, Java, Android SDK and iOS SDK, Angular, JavaScript, Ajax, CSS, HTML, Java web services (for integrating legacy apps, APIs), SQL Server, Oracle, Visio, MS Project, Rational Rose, TFS, Rally, Jira, DHL proprietary tools. Technical Analyst SITEL, India May 2006 - Jun 2007 Designed and developed in-house web applications for efficiently managing support staff performance. Gathered and understood the requirements by coordinating with senior management team. Closely worked with the development team for ensuring the defined releases. Worked on Functional Testing, User training, demos and documentation Provided production support after project goes live. Implementation Technology/Software: Microsoft .NET and SQL Server Web Developer ProKarma Inc, India Apr 2005 - May 2006 Was part of In-house web application development to retrieve the information from Scanned OPDF documents. Designed and developed Web Applications using Microsoft Technologies. Implementation Technology/Software: ASP.NET, C#, HTML, CSS, JavaScript and SQL Server Keywords: csharp quality analyst artificial intelligence user interface user experience business intelligence sthree database golang microsoft North Carolina South Carolina