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Durga - Senior QA Analyst/ Lead - Selenium, Tosca, IVR, AMDOCS - Can Relocate

[email protected]

Location: Remote, Remote, USA

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SUMMARY: 9+ years of experience as an SDET/QA Engineer, specializing in cloud-native applications, SFDC, Web, and Functional Testing in Telecom, Banking, and Healthcare domains. Expertise in Black Box, White Box, Integration, Functional, Regression, UAT, and Production Testing. Strong hands-on experience with Selenium, Tosca, UFT, API Testing (Postman, SOAP UI), AWS (Lambda, API Gateway, DynamoDB), IVR Testing (CYARA, AVAYA, Genesis IVR), and CI/CD (Jenkins, GitLab, Azure DevOps). Data Migration & Validation expert, ensuring 99.9% accuracy in Teradata, Snowflake, SQL Server, MySQL, and Oracle. Extensive experience in CSM, CRM, Amdocs, EOD, EOC Billing Systems, BYOD Testing, IVR/CTI Testing, AI Chatbots. Proficient in Agile/Scrum methodologies, participating in daily standups, sprint planning, backlog grooming, and retrospectives. Excellent communication, leadership, and analytical skills, mentoring teams and optimizing test automation strategies. EDUCATION: Master of Science (MS) in Computer Science University of Dayton Dayton, OH. Bachelor of Technology (BTech) in Computer Science Jawaharlal Nehru Technological University Hyderabad, INDIA. TECHNICAL SUMMARY: Testing Tools Selenium, Tosca, UFT, Cypress, Playwright. IVR Testing (CYARA, AVAYA, Genesis IVR, Azure AI Chatbots). Postman, SOAP UI, RestAssured, JMeter (API & Performance Testing). HP ALM, JIRA, qTest, SharePoint. Defect Tracking Tools Jira, HP ALM, qTest, SharePoint. Version Control tools Git, GitLab, Bitbucket, Visual Source Safe. Office Tools MS Office, Excel, PowerPoint, Visio. Languages Java, Python, C++, C, .NET, SQL, Shell Scripting, VBScript. Databases SQL Server, MySQL, Oracle, Teradata, Snowflake, DynamoDB, MongoDB. Operating Systems Windows, Linux, iOS (all versions), Mac OS. Web-Technologies HTML, JavaScript, Android Studio, Xcode. File Transfer & Data Management WINSCP, MTF, Azure, ROC, SUBEX. PROFESSIONAL EXPERIENCE: T- Mobile 7668 Warren Pkwy, Frisco, TX 75034 SR. QA ANALYST/ LEAD May 2021- Current Responsibilities: Expert in Data Analysis & Validation, with strong experience in UAT Testing (Manual & Automation). Validated and compared financial data across Account Analysis, Detail Reports, GL Decomp, and Account Analysis Reports. Extensive hands-on experience in Tosca Automation, including Test Cases, Requirements, Test Case Design, and Execution Lists. Proficient in WINSCP file transfer protocol, ROC for job execution, and SUBEX for data retrieval. Designed and deployed RESTful APIs using AWS API Gateway to streamline application integrations. Collaborated with cross-functional teams for feature releases using SplitIO. Developed and executed automated test cases using Selenium, Java, WebDriver methods, and TestNG annotations. Strong expertise in CSM, CRM, EOD, EOC, Billing, and Telecom applications. Performed IVR Testing using Genesis IVR and CYARA, designing and executing test cases for dialog modules (DM) and play prompts (PP). Deployed serverless applications on AWS Lambda with DynamoDB and API Gateway integration. Validated data migration across Teradata and Snowflake for AWL and Emerging Tech platforms. Conducted Panda testing across all three phases: data migration, incremental loads, and journal lines. Implemented SQS (Simple Queue Service) for distributed message queuing systems. Advanced experience with MS Office (Excel, Word, PowerPoint) and SQL scripting for backend data validation (Oracle, SQL Server). Automated data processing in Excel (cleaning, combining, pivot tables, shortcuts) for enhanced efficiency. Proficient in Agile Scrum methodologies, including daily standups, backlog grooming, sprint planning, retrospectives, and velocity tracking. Hands-on experience with Samson Amdocs Billing (Ensemble & Enabler) and Ericsson Billing systems. Led Data Migration & Conversion Testing for Sprint customers, ensuring seamless transitions. Expertise in Windows platform support/administration, PowerShell scripting, and Ansible automation. Tested Price Plan applications, including creating/modifying Price Plans, SOCs, Features, BOGO promotions, BTS plans, Device Trade-Ins, BYOD Devices, and Metro Fee alignments. Performed accounting validations as part of Functional, Regression, and UAT Testing in E2E, UAT, and SIT environments. Developed SQL scripts for backend data validation, ensuring data integrity across Oracle & SQL Server databases. Wells Fargo Irving TX / Charlotte, NC QA LEAD / E2E Test Coordinator/QA UAT - International Payments/RT real time Pay, Fed Now, EPE-ONUS Wires Transfer Dec 2020 May 2021 Responsibilities: RTP International Payments and Wire, ONUS-EPE and ACH, Urgent and Non-Urgent Payments: Validated FedNow wire transactions, collaborated with the Federal Agency, and performed API testing using Postman for Instant Payments. Led QA activities for real-time payment systems, including FedNow and TCH (The Clearing House). Experienced in FlexCube for customer and account creation and FlexPay for payment initiations. Conducted UAT Testing for EPP (Enterprise Payments Platform) / Dovetail and End-to-End (E2E) downstream partner testing. Automated tasks and resource management using AWS CLI (Command Line Interface). Served as E2E/UAT Test Coordinator for RTPay (Real-Time Pay) Payment Manager Project, ensuring seamless integration across Upstream/Downstream Applications. Tested E2E payment applications, including Payment Manager (PMGR), GPABS, GPOS/Kafka, CFM, and RTz. Implemented AWS SNS for notifications and messaging workflows. Executed comprehensive QA testing for EPP and Dovetail systems, ensuring robustness and accuracy in payment processing. Automated web-based & desktop applications using TRICENTIS Tosca Test Suite. Designed and deployed RESTful APIs using AWS API Gateway, implementing security policies and throttling mechanisms. Provided automation strategies to management, leveraging Selenium automation and JIRA reporting. Tested RTP (Real-Time Payment) SORs notifications for ACWP, PATC, ACTC, RJCT, CANC, and validated account conditions, limits, and hours of operation. Experienced in Banking Application Testing, including MTS, Zelle, PayPal, ACH, CHIPS, FED Wire Transfer, Global Payments Processing, and Swift Message Types. Validated XMLs through API Tester for EIM_ESM Applications. Developed and maintained Jenkins CI/CD pipelines for test automation execution. Expert in Selenium WebDriver, Selenium Grid, and UFT, automating test cases for optimal efficiency. Performed IVR Testing by validating speech recognition & voice biometrics within Genesis IVR. Developed a Hybrid Automation Framework using VBScript in UFT. Experienced in international payment settlements, validating originator/beneficiary transactions. Designed call routing workflows using Visio, testing Dialog Modules (DM) and Play Prompts (PP) in IVR UI. Analyzed Trace IVR logs, identifying errors in Dialog Modules (DM) and Play Prompts (PP) during UAT and SI environments. Strong expertise in HP ALM, JIRA, TFS, SQL, CDR Log Trace Tool, Avaya, and Genesis IVR platforms. Executive Office of Health and Human Services (EOHHS-Massachusetts) - Boston, MA. Department of Public Health (DPH) / Department of Social Services (DSS) Sr UAT Tester Cum BA July 2017 Dec 2020 New MMIS- Massachusetts Health Insurance web-based application accessed by potential providers and customers. The Newman project is tasked with the transfer and modification of a Medicaid Management Information System (MMIS) for the Commonwealth of Massachusetts. The system is a highly sophisticated, feature-rich system centered on a strong, Medicaid-specific relational data model. The design and supporting architecture deliver enhanced flexibility, scalability, and reliability. The Child Support Enforcement Program (CSE) is a federal, state, and local partnership that helps families by encouraging self-sufficiency which includes supporting their children. Federal regulations require all states and territories to have a child support enforcement program. Families receiving benefits from temporary Assistance for Needy Families (TANF) or Medicaid are required to cooperate with child support services. Non-Custodial parents are generally ordered by courts or administrative process to pay for the support of their minor children. Standardized guidelines are used to determine the amount of support the non-custodial parent must pay Income, the needs of the child and whether the non-custodial parent is supporting other dependent children may be considered. The online services are available for the following programs. Women s Health Network. WHN Breast and Cervical Screening Program. WHN Heart Disease and Stroke Prevention Program. Child Support Services-Child support services are available to all parents or legal guardians with custody of a child who has a parent absent from the home. Responsibilities: Collaborated with business partners to analyze challenges, define objectives, and align solutions with business goals. Conducted in-depth root cause analysis and contributed to developing effective system solutions. Coordinated with internal and external teams to ensure timely and efficient project deliverables. Proficient in Agile & Waterfall methodologies, utilizing tools like JIRA, Confluence, and HP ALM for test management. Managed and optimized AWS cloud resources using the AWS Management Console, ensuring peak performance and cost efficiency. Authored comprehensive requirement documents, ensuring clarity for developers and testers. Translated business requirements into functional specifications, facilitating seamless development and testing. Worked extensively on the Facets Claim module for Invoice & Service Management, covering Professional, Institutional, and Dental Claims in E2E and UAT environments. Identified inefficiencies in QA processes and implemented enhancements in web testing and Selenium automation. Experienced in client operations, effectively prioritizing and managing multiple projects to meet deadlines. Strong expertise in CI/CD, Continuous Integration, Deployment, and Automated Testing processes. Accenture Hyderabad/India QA Tester June 2015- July 2017 Responsibilities: Proficient in test management tools such as HP ALM (Quality Center) for test planning, execution, and defect tracking. Collaborated with clients to clarify business requirements and technical specifications. Extensive experience in Tosca, including Test Cases, Requirements, Test Case Design, and Execution Lists. Implemented Tosca test automation to handle popup windows and alerts using Recovery Scenarios. Expert in CSM operations, including BAN creation, activation, suspension, cancellation, restoration, and subscriber management through ASAP. Keywords: cprogramm cplusplus continuous integration continuous deployment quality analyst business analyst artificial intelligence user interface hewlett packard microsoft Massachusetts North Carolina Ohio Texas