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SBose - Product Manager

[email protected]

Location: Alpharetta, Georgia, USA

Relocation: Willing to relocate any where

Visa: TN Visa

SB [email protected] Phone: 470-588-0054 / 4706682233 Summary: Extensive working exp. in US, Canada, Finland, Poland & India, in launching B2B & B2C products from Product strategy to implementation & launch Leading end-to-end product implementation for Digital products like Amazon API integration, Mobile-App PickUp & Financial Services, directly resulting in 14% revenue boost and 300K+ new users Implemented Price Optimization tool using Machine Learning models for a large retail chain, resulting in 18% increase in sales & 12% increase in profit margins Led Salesforce Financial Services Cloud (FSC) implementation in Mobile & Web for TD Bank's Corporate & Investment Banking + Wealth divisions, currently used across North America & Europe Extensive experience in Agile Methodology, Product Management frameworks & working with Cross-Functional teams using JIRA, Confluence, Trello, Slack Extensive knowledge in using collaboration tools like MIRO, Aha! Figma, MS Office 365 Product Management activities Collaborating with Tech, Compliance, Legal & other stakeholders to launch B2B/B2C products Published a book on AI applications & implementation strategies, called AI in Action Good working knowledge on implementing cloud solutions on Google Cloud Platform & Azure DevOps. Work History: Cohesive Technologies, Alpharetta, Georgia 2024-01 Current Sr. Product Manager Creating product strategy and implementation roadmap by collaborating with different groups and stakeholders. Leading scrum ceremonies like Sprint Planning, Backlog grooming, demo, retrospectives. Collaborating with development teams to create epics, user stories, acceptance criteria. Using tools such as Miro, JIRA, Confluence, Visio to brainstorm and create project artifacts. Perform User Acceptance Testing prior to launching products. Build proposals to incorporate Machine Learning/AI solutions on new and existing products to increase productivity and revenue. CPC, Canada 2022-05 - 2023-12 Sr. Product Manager Leading digital product portfolio including integration of microservices with Amazon, Digital ID, Mobile Parcel Pick-Up & Financial Services from strategy to launch. Leading Journey mapping, Service Blueprints, Competitor Analysis and Product Road mapping sessions in MIRO. Products launched resulted in 14% increase in revenue and 300K+ new users in less than 6 months. Translating Product Roadmap into Epics, User Stories and Acceptance Criteria's in JIRA and Confluence. Led the integration with all Consumer products with Salesforce to enable Customer 360 view in Salesforce. Managing cross-functional teams including Marketing, Finance, Legal, Operations, Labour Unions, UI/UX, Mobile to successfully implement & launch features. Defining KPIs and Goals for each feature/product prior to launch and monitor metrics post launch. Execute PoCs to test hypothesis prior to national launch. LD, Canada 2021-05 - 2022-05 Sr. Product Manager Led the AI/ML solution teams (MLOps, Data Engineering, SRE & Data Science). Implemented a Price Optimization tool using Machine Learning models, resulting in an 18% sales increase and a 12% improvement in profit margins. Developed Product Roadmap & prioritized features for Back-End & Front-End (UX/UI) teams. Brainstorming with business/tech stakeholders across verticals to identify problem areas & opportunities. Led ideation sessions with Loyalty program PC Optimum team to extract insights for better recommendations and drafted ML product roadmap. Collaborated with Training teams to ensure successful product launches. Data analysis using Big Query & SQL to capture product insights TDB, Canada 2018-09 - 2021-05 Sr. Product Manager Developed product roadmap & managed backlog for Salesforce implementation for various divisions like Investment Banking, Equity Research, Precious Metals etc. enhancing customer relationship management & operational efficiency. Implemented Salesforce Financial Services Cloud (FSC) including standard & custom including Call Reports, Service Requests, Opportunities, Leads, Accounts, Contacts, Tasks, Report etc. Led the customization and configuration of Salesforce features, ensuring alignment with banking requirements through collaboration with cross-functional teams such as Privacy, Legal & Compliance. Led Journey Maps, Requirement ideation & road mapping sessions in Miro. Translated roadmap into Epics, User Stories and Acceptance Criteria's using JIRA & Confluence. Worked closely with Dev & Testing teams through Agile ceremonies. Managed data migration processes, facilitating seamless transition of customer data to Salesforce. Worked with various stakeholders to build Customer 360 view + Reporting. Data analysis using Salesforce reports & SQL for integrations with banking systems Implemented objects like Account, Contact, Service Requests, Opportunities, Reports. Express Scripts via Cognizant 2018-03 - 2018-09 Product Owner/Lead Business Analyst Led business process mapping of existing health insurance systems, like Quote, Policy Admin, Underwriting, Claims Data analysis for migration using SQL Created user stories, epics and acceptance criterias for dev and testing teams UBS, Poland 2017-11 - 2018-03 Sr. Product Manager Led business requirements team for an application designed to prevent Client Identifying Data to comply with GDPR Regulations. Worked with Legal & Compliance stakeholders on understanding regulations and how that translates into the technical solution. Designing Project Lifecycle/Roadmap for the entire product. Trained team on agile concepts & methodology. Assurant, India/US 2016-09 - 2017-09 Sr. Product Owner Requirement brainstorming with business stakeholders to define policy admin solution. Leading scrum ceremonies, prioritizing backlog, writing User Stories and Acceptance Criteria's and reviewing them in demos. Stakeholder reviews/presentations post each deployment. Functional testing prior to releases. A/B & UAT testing, Customer interviews, data mapping & analysis to test features before go-live. NB, Finland 2014-02 - 2016-09 Sr. Product Owner Defining Product Roadmap for Mobile Application (Android & iOS) & Web Portal aimed at online financial services for various age groups. Product currently used in Finland Launched major banking features like Wealth Management, Financial Transactions across Web & Mobile. Customer Interviews & Data Analysis to identify consumer behavior/personas and mapped product features accordingly, Maintaining product backlog via User Stories, Epics in JIRA & Confluence and approving shippable features in each Sprint Review. Stakeholder reviews/presentations post each deployment. Identify success metrics/KPIs to measure feature benefits and plan future product roadmap. Worked with UI/UX team on prototypes for POCs. A/B testing, Customer interviews, data analysis to test features before go-live. Assurant Health, India 2010-08 - 2014-02 Sr. Business Analyst Elicited Business requirements to implement HIPAA compliance changes across all applications. Requirement gathering for application consolidation project. Gap analysis, Business Process mapping and creating process manuals for business users. Functional Testing of all features before go-live as per compliance standards. 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