Home

Ramya - Quality Assurance Analyst

[email protected]

Location: Collegeville, Pennsylvania, USA

Relocation: Yes

Visa: H1B

RAMYA [email protected]; (847) 610-9714 SUMMARY 15+ years of IT experience, including 8+ years as QA Engineer (manual and automation testing) and 5+ years in Java backend development, specializing in building microservices for RESTful APIs. Strong blend of QA and development skills, enabling the delivery of high-quality, holistic software solutions. Skilled in manual and automated testing across API, UI, database migrations, and end-to-end (E2E) functional testing. Expertise in building robust automation frameworks using Selenium WebDriver/Java (POM), Playwright/Java, Postman, TestNG/JUnit, and Rest Assured for UI and API layers. Hands-on experience integrating automated test solutions with CI/CD pipelines using Jenkins, GitHub, Docker, Maven, and AWS Cloud, achieving 70% automation coverage and optimized workflows. Experienced in Agile/Scrum and Waterfall methodologies, contributing to all SDLC phases: requirement gathering, design, development, testing, deployment, and stakeholder communication. Delivered 99.5% defect-free software, reducing customer issues by 40% and ensuring on-time releases. Proficient in crafting Test Plans, Test Data, Test Cases, and conducting Smoke, Sanity, Functional, Regression, UAT, E2E, Security, and Integration testing to meet both functional and non-functional requirements. Expertise in database migration testing for PostgreSQL, MySQL, and Ping Directory, ensuring data integrity, accuracy, and performance during migrations while minimizing downtime. Experienced in performance testing (JMeter) and security testing, including API token validation and access control (RBAC, ABAC), ensuring scalability, optimized performance, and compliance with industry standards. Skilled in bug reporting/logging, tracking, root cause analysis (RCA), and issue resolution using JIRA, driving proactive defect management. Familiar with Gherkin and Cucumber for Behavior-Driven Development (BDD). Extensive experience in eCommerce and Healthcare domains, delivering software that meets business needs. Led demos of key product features to cross-functional teams including developers, architects, and product owners, ensuring alignment on product goals. Proficient in writing SQL queries for back-end testing and validating logs in Kibana for services and applications. Experienced in maintaining Requirements Traceability Matrix (RTM), analyzing changes, and identifying areas for regression testing. Expertise in analyzing Requirement, Design documents, and Business Rules, ensuring alignment with testing efforts. Experienced in testing SAML SSO and OIDC applications, including automating the testing of over 200 SAML SSO o integrations for seamless authentication across distributed systems. Played a key role in building and automating smoke test scenarios for production releases, ensuring quick validation of critical paths before deployment. Acted as the primary quality gatekeeper for feature releases, ensuring only verified and demoed features were deployed to production. Played an instrumental role in building intuitive Kibana dashboards for monitoring business-critical features, providing insights to ensure successful migrations and application performance. Strong debugging skills, handling test failures, issue reports, and being the primary contact for initial triaging, ensuring quick identification and resolution of defects. Worked on several hundred deployments, ensuring thorough testing across small-scale to enterprise-level systems, validating successful rollouts, minimizing downtime, and quickly identifying and troubleshooting issues post-deployment. Known for being reliable, patient, consistent, and detail-oriented, ensuring thorough testing and the continuous delivery of high-quality results. KEY ACCOMPLISHMENTS Led QA efforts for complex migration projects (Multiple) under tight deadlines, including migrating 8M+ user records from RDS to Directory server with 100% data integrity, and a 30% increase in user engagement, as well as transitioning 300+ legacy SSO applications to new Identity provider(Ping Identity). Directed testing of revamped web portals (UI) and IAM integrations, ensuring timely, high-quality delivery to millions of users. Led cross-functional bug bashes, driving early issue resolution and improving product quality while reducing defect leakage. Consistently recognized for over 5 years as a top performer, delivering high-quality products on time and driving team excellence. SKILLS: Front End Testing Tools & Frameworks: Selenium WebDriver/Java, Playwright/Java, TestNG, Cucumber, Hybrid Framework API Testing Tools: Postman/Newman, Rest Assured, TestNG , Mock MVC, Mockito, Swagger, Rest Client API Testing Tools: JUnit, TestNG, Quality Center 10, Quick Test Professional (QTP), HP-ALM Performance testing tool: Jmeter Build Tool: Apache Maven CI/CD Tools: Jenkins / Cloudbees, Shippable, Bamboo Cloud Services: AWS (DynamoDB, ECS, SNS/SQS, Lambda, API Gateway, CloudWatch, CloudFormation, CodeDeployetc), Kubernetes Containerization: Docker Scripting Languages: Javascript, Python, SQL, XML Web services IDE: IntelliJ, VS Code, Data Grip Programming Languages: Java/SpringBoot Development Tools & Collaboration: Git/GitHub, Jira, Confluence, Slack, Lucidchart Monitoring & Logging Tools: PagerDuty, ELK Stack ( Kibana/APM) , New Relic Databases: Ping Directory (LDAP), PostgreSQL, Aurora/RDS, MySQL Identity & Access Management: Ping Identity products, Keycloak, Okta, Auth0, OAuth 2.0, OIDC, SAML 2.0, Identity Federation Core Competencies: Lead Projects, Test Planning, Test Case Design, Test Case Execution, Automation, SIT, API Testing, Security Testing, Regression Testing, UAT, Endto-End Testing, White/Black Box, Unit/Integration Testing, Agile/Scrum, SQL, Defect Tracking, Traceability Matrix, Performance Testing, Test Data Management, Root Cause Analysis, Test Metrics and Reporting, Documentation, Code Review EDUCATION Bachelor of Engineering in Computer Science and Engineering (2005 2009) Anna University, Tamil Nadu, India EXPERIENCE Client: Accolade Inc, Plymouth Meeting, PA Aug 2015 Nov 2024 Role: Quality Assurance Analyst Project 1: Identity Projects Integrated Healthcare Solutions& Legacy System Migration This project focused on modernizing identity services, migrating user data, implement access control, and transitioning legacy systems to Ping Identity. Key initiatives included developing and maintaining critical services such as User, Authentication, SSO Identifier, and SCIM Services, which supported web portal features like login, registration, account recovery, 2FA, and self-service. The team also led enterprise-wide SSO implementation, enhanced and maintained Rx applications. Additionally, 8M+ user records were migrated from AWS RDS to Ping Directory, with Java microservices refactored for integration while ensuring backward compatibility with RDS. The migration of 300+ legacy SSO applications from Keycloak to Ping Identity improved security, scalability, and user experience. An event-based architecture was implemented for analytics in the EDW, with Kibana dashboards for monitoring performance. The transition to Ping Identity was further supported by deploying services on Kubernetes for high availability and building new identity services. Responsibilities Developed scalable test automation frameworks using Selenium WebDriver (POM) and TestNG, enabling parallel execution with Selenium Grid, reducing test execution time and improving test coverage. Created and executed comprehensive test plans, test cases, and scripts for UI and API testing, preparing test data, test summaries, and defect reports, achieving 98% on-time delivery and reducing post-release defects by 25%. Experienced in Postman for manual testing of REST APIs and Automated API testing for critical microservices (user provisioning, registration, 2FA, credentials, profile management) using TestNG, RestAssured, and Postman for 50+ endpoints, reducing manual regression by 40%, ensuring stability, response rates, consistency, and security across multiple environments. Experienced in testing and evaluating access control policies for members, practitioners, and internal employees, ensuring proper role-based access, data security, and compliance with organizational standards. Conducted post-release testing, validating automated test cases in CI/CD pipelines for microservices, E2E, and UI testing across member.accolade.com, portal.accolade.com, and 300+ SSO partner sites (e.g., Meritian, CVS, Health Equity, Sword). Tested IAM integrations (OAuth, JWT, SSO, SAML) for HIPAA compliance, ensuring secure user authentication and authorization. Conducted performance testing with JMeter, identifying critical issues and reducing API response time from 10 secs to 300ms. Developed Playwright smoke tests for web portals and SSO apps, intercepting network calls to validate SAML XML assertions. Integrated ELK Stack for real-time log aggregation, improving failure identification and root cause analysis. Automated data sync tests between Okta and ACP using AWS Lambda, improving data consistency by 35%. Ensured data integrity during microservices and legacy migrations, performing functional, regression, smoke, and UI testing, including CMS validation and complex SQL queries in PostgreSQL. Logged defects in JIRA, participated in code reviews, handled change requests, prioritized bugs by severity and impact, and reported results in Confluence, proactively identifying issues to prevent customer-reported failures. Involved in analyzing and understanding client requirements, contributing to test plans, and assessing requirements and design specifications for comprehensive test strategy development. Devised appropriate test strategies, developing high-level test scenarios, elaborating them into detailed test cases, and reviewing artifacts with QA and development teams. Performed GUI testing, functional testing, smoke testing, production support, positive and negative testing to ensure error-free, high-quality products. Tracked defect fixes, performed functional and regression testing with new builds, and modified test cases according to requirement and scope changes, ensuring overall product quality and delivery. Gathered requirements and developed test cases, use cases, and automation test scripts, ensuring alignment with business and design documents. Generated test execution reports (HTML and XML). Project 2: Engagement Technology Group (ETG) Web-Based Healthcare Project ETG (Engagement Technology Group) is the team works on the web based Health care project which handles and supports all the client records in MRM , content in Hippo CMS, portal (MyA), internal website (ETP FE) securely. MRM allows AHA (Accolade Health Assistant) to add health plan for a client, access internal website, maintains day to day activity records, Provides care plan and captures all the activities from the internal application automatically as notes. ETP Front End is the internal application that AHA uses to search for the client benefit elections, services, life events, enrollments etc for the specific client. MyA is the customer portal where user can login and access their Maternity assessments, Biometric results, Wids, Messages and their accolade team. MyA uses ETP-IS for secured authorization and authentication for a client. Responsibilities Actively participated in grooming and planning meetings to understand business requirements and estimate user stories. Worked with the UX team to ensure UI standards and design consistency. Performed REST API testing using Swagger UI, Postman, and Rest API, validating functionality and response accuracy. Tested CMS that serves plan documents (eligibility, benefits) to the ETP Front End Application, ensuring proper content flow and integrity. Validated ETP Front End application by adding new clients, benefit plans, and documents in CMS, ensuring smooth integration with the backend. Conducted database testing in PostgreSQL using SQL queries to validate data accuracy. Performed functional, regression, smoke, UI, and business acceptance testing to ensure application stability and functionality. Tracked and reported bugs in JIRA, participating in defect meetings to provide updates. Created builds and deployed code fixes using Bamboo, ensuring smooth deployment. Attended daily scrum meetings, providing testing updates, identifying blockers, and addressing issues. Participated in retro meetings, suggesting improvements for the sprint and process. Documented and maintained test scenarios and features in Confluence for traceability. Conducted performance testing using JMeter, analyzing results and sharing reports to ensure scalability. Verified error logs in Sumo Logic, identifying and resolving potential system issues. Analyzed BRD, FSD, and DDS to develop and execute test cases based on business requirements. Collaborated with cross-functional teams to clarify user stories and ensure accurate test case creation. Executed and modified automated test scripts based on changing requirements to ensure robust coverage. Provided regular project test status updates to stakeholders. Managed defect life cycle, ensuring timely resolution and effective defect management. Client: Comcast Cable, Philadelphia, PA Feb 2011 - Jul 2015 Role: Software Test Engineer Project 1: NextGenBuyFlow (NGBF) NextGenBuyFlow (NGBF) is a web development project focused on online marketing system aimed at increasing the online sales through comcast.com website. It is targeted for the new users visiting the site. It displays offers and deals based on the location, segment from where the user views the site. It also has the option to add some equipment along with their product. The site is built to support various browsers and mobile devices too. It follows the onsite-offshore model, which means the enhancement requested y clients will be worked on from offshore as well as onsite. The project includes analysis and solution proposition of service requests raised by business users. Service Request is basically a change or enhancement that is driven by business or another application Mobile Application implements the Comcast desktop functionalities into the latest mobile versions (Android and I phone). It slowly increases the Order Flow Through rate on mobiles for both Prospect and existing customer and all possible NGBF functionalities and UI has been implementing on the latest mobile versions My Account mainly focuses on the Bill pay for the Activated Customer. Here user is provided with the own account page where they can pay the bills, set any kind of secondary users, monitor the data usages. It also enhanced for the Pre-activation customer where customer can create the User ID and Password before Installation has been activated. User can track their installation on the Overview page and also can watch the basic online TV shows Responsibilities Collaborated with developers and participated in design meetings, creating and executing test cases, identifying bugs, and ensuring timely defect resolution using Quality Center for project delivery. Performed functional, GUI, regression, and BAT testing to validate core operations and customer-specific features for the NextGenBuyFlow (NGBF) project. Conducted Business Acceptance Testing (BAT) in collaboration with Business Analysts to ensure thorough understanding of new functionalities for upcoming sprints. Performed functional, end-to-end, and test data validation testing, including GUI and mobile testing on Android and iPhone devices. Developed high-level test scenarios and test cases based on business requirements. Participated in internal and external test case reviews, executed test cases, and maintained Requirements Traceability Matrix (RTM) and test management in Quality Center. Utilized Quality Center 10.0 and JIRA for bug reporting, tracking, and managing test scripts, test plan status, and test execution in the test lab. Managed time effectively to ensure all tasks were completed within the project schedule. Actively participated in daily scrum meetings, providing updates on testing activities, and prioritizing action items for monthly iteration cycles. Prepared test plan documents and shared them on SharePoint for each testing cycle, including defect and issue reporting. Project 2: Order Flow through (OFT) Enhancement This project was mainly focused on enhancing the Order Flow Through (OFT) rates for both Prospect and Existing customer by adding some new functionalities, offers and equipments across the various market from code and internal tools. Displayed the specific offers based on the customer type on the user site. Self - Installation Kit concept was also enhanced for the existing customer as a part of improving OFT rates. It was also provided the option for the customer to move their current Comcast service to new location. Responsibilities Performed functional, GUI, regression, smoke, end-to-end, black-box, beta, and production support testing Order Flow Through (OFT) project to validate core operations, customer-specific features, and enhancements, contributing to increase OFT rates and improved sales. Prioritized test cases for automation, optimized testing for key business processes, and supported major releases, ensuring minimal defects during post-deployment verification and enhancing OFT rates. Analyzed BRD, FSD, and DDS to streamline testing activities and ensure alignment with business requirements. Involved in Product Configuration using EPIC, Segmentation, and Sitecore tools, and SOAP UI for web service testing in the Order Flow Through project. Gained hands-on experience with account billing systems such as ACSR and AMDOCS (COMTRAC). Participated in daily scrum calls, sprint planning sessions, and collaborated with Scrum Masters, Product Owners, Business Analysts, Architects, and Developers to align on project goals. Identified test scenarios for automation using QTP and managed test scripts in Quality Center. Documented test plans, tracked defects, and reported issues in Quality Center and JIRA, ensuring smooth project delivery and high-quality service. Participated UAT-BAT sessions, prioritized action items for monthly iteration cycles, and ensured accurate reporting and updates on test progress and defect status in Quality Center. United Info, TN, India, Jan 2009 - Dec 2010 Role: Programmer Analyst Project 1: Smart Learning Web An innovative, web-based platform designed to provide a seamless and interactive online training experience. It enables users to participate in real-time virtual training events, eliminating the need for physical travel while maintaining high engagement and learning outcomes. Project 2: Warehouse Management System Optimization The Warehouse Management System increases the control over inventory, operational, management. To become a dynamic, consistent organization, all the operations must be under control . In order to achieve this control, all the tools and technology available has to be used to get control and manage the warehouse operations. A control system is a means, mechanism or procedure by which we manage these operations. There are three basic objectives of a control system, either manual or computerized Responsibilities Assisted in developing Java web forms, services, SQL queries, stored procedures, and data migration scripts. Conducted unit, module, and integration testing to ensure system functionality and data integrity. Interacted with clients to gather requirements and create end user documentation. Performed XML parsing and created SQL Server databases for score storage. Collaborated in designing and optimizing T-SQL queries, executed SQL batches, and ensured adherence to relational database concepts. Diagnosed defects, assessed project feasibility, and implemented necessary adjustments. Facilitated regular project meetings and reviews for progress tracking and issue resolution. Client Interaction and follow-up Keywords: continuous integration continuous deployment quality analyst user interface user experience information technology hewlett packard trade national Idaho Pennsylvania Tennessee