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Raam Prasad - Senior SCCM/Intune Engineer

[email protected]

Location: Kansas City, Missouri, USA

Relocation: Open

Visa: H1B

RAMPRASAD EUS LEAD Engineer/SCCM/MECM Professional Summary Dynamic and results-driven IT professional with over 13 years of extensive experience in designing, deploying, and managing complex IT infrastructures. Specializing in SCCM/MECM and Microsoft Endpoint Manager (MEM), I excel at streamlining system configurations, software and patch deployments, and OS rollouts to ensure optimal performance and adherence to best practices. My expertise includes enhancing IT security, compliance, and user experience through strategic SCCM implementations. Adept at leveraging advanced tools and technologies to drive efficiency, I am committed to delivering robust solutions that meet organizational goals and improve overall IT operations. Technical Skills SCCM/MECM Co-Management Microsoft Intune Application Packaging Windows Autopilot Windows XP/7/10/11 Azure Active Directory Operating System Deployment (OSD) Task Sequences SQL Reporting Patch Management WSUS Mobile Device Management (MDM): Intune, SOTI (Mobi 1), Android Zero Touch, iOS certificate deployment Microsoft Deployment Toolkit (MDT) Windows Servers 20082/012/2016/2019 Admin Studio Install Shield EMCO Package Builder Wise Packaging Studio PowerShell Scripting Visual Basic Scripting Automations Endpoint Management Vulnerability and Remediation Rapid7 Education Master s in Computer Applications, Vinayaka Mission's Research Foundation - University India 2009 Professional Experience EUS Lead Engineer/SCCM UMB | Kansas City, MO Dec 2023 Present Designed and implemented comprehensive device management policies within Intune for customized controls over compliance, security, and user experience. Managed the complete desktop patching process using SCCM, ensuring currency of operating systems and applications, reducing security vulnerabilities. Utilized WSUS to control and distribute patches, achieving a 99% compliance rate and enhancing IT security. iOS Certificate Deployment: Deployed iOS certificates via Microsoft PKI, ensuring secure device authentication and compliance with enterprise policies. Collaborated with Ivanti to implement customized third-party application patching solutions, reducing patch deployment time. Established a cohesive framework within Endpoint Manager, unifying device management, compliance, and security, and improving device compliance. Consolidated endpoint management by integrating Intune with Azure AD, streamlining identity, access, and device management, and reducing administrative overhead. Planned and deployed Windows 11 Feature Updates, ensuring a smooth transition with minimal downtime and user disruption. SOTI and Compliance Integration: Collaborated with compliance partners and managed SOTI configurations to ensure mobile device compliance across Android and iOS platforms. Conducted proof of concept (POC) testing in a non-production environment to validate Intune configurations, followed by a successful rollout to production. Troubleshot application functionality issues, resolving 95% of incidents within SLA. Leveraged Rapid7 s solutions to assess and identify security vulnerabilities, reducing critical vulnerabilities by 50%. Oversaw software package creation with MST and MSP, ensuring seamless application installations and reducing installation errors. Modified vendor MSI packages to align with organizational requirements, enhancing compatibility and reducing deployment issues. Applied third-party application patches using SCCM, maintaining a 95% patch compliance rate. Created and executed customized patch deployment strategies, improving patch deployment success rate. Developed detailed design, support SOPs, and training documentation, facilitating a smooth knowledge transfer to IT teams and end-users Administered Windows 10/11 system images, deploying applications and updates efficiently, and reducing deployment time. Executed successful Windows OS upgrades from Windows 10 to Windows 11, achieving a 99% success rate with minimal user disruption. SCCM / Intune Engineer Infosys Pvt Ltd | Bangalore, India Nov 2018 Dec 2023 Administered SCCM 2012 hierarchy of Central, Primary, and Secondary site environments, improving system efficiency. Developed security groups, application deployments, and patch management strategies, enhancing overall system security and compliance. Analyzed and applied patches, service packs, and infrastructure updates, ensuring monthly patching for workstations was up-to-date. Established ADR for auto deployment of Patch and Definition Updates, increasing update deployment efficiency by 20%. Installed SCCM Site System Server roles like DP Role, SUP Role, MP Role, and Endpoint Protection Role, ensuring seamless system operations. Conducted regular health checks for SCCM site servers, troubleshooting any failures to maintain optimal performance. Analyzed SCCM log files to troubleshoot server issues, replication challenges, and DP issues, reducing downtime by 10%. Provisioned and supervised multiple systems using SCCM, creating and managing collections, distribution groups, and developing new packages.. Developed comprehensive application packages using Flexera Admin Studio InstallShield 2019, enhancing the efficiency of software deployment. Employed Wise Package Studio and OSD task sequence scheduler in SCCM, packaging applications for deployment. Performed SCCM client remediation, scripting numerous solutions for broader usage, improving system reliability. Formulated and maintained patch management policies and procedures, ensuring consistent and secure system updates. Configured Intune for seamless migration of applications, packages, and operating system images, enhancing system integration. Monitored and troubleshot co-management scenarios, ensuring smooth operations between SCCM and Intune. Executed SQL queries to extract specific data from SCCM databases, producing customized reports for better decision-making. Directed Intune and Autopilot for Windows device management, ensuring secure and efficient device management. Played an integral role in Microsoft Intune system installation and configuration, enhancing system security and compliance. Wrote PowerShell scripts to create, manage, and deploy packages and applications, automating tasks and increasing efficiency by 25%. Applied Rapid7 s vulnerability analytics, providing actionable insights to improve system security. Established KPIs and metrics to measure the success of Rapid7 implementation, ensuring continuous improvement. Configured and supervised Endpoint Security policies using Group Policy Objects and SCCM, maintaining a robust security posture. Designed, tested, and executed Windows 10 operating system deployments using Intune Autopilot, ensuring minimal disruption during rollouts. Demonstrated competency in using MECM for system imaging and OS deployment, ensuring consistent and reliable system performance. Handled OSD Task Sequence account and security aspects of Active Directory, ensuring secure and efficient system operations. Constructed dynamic and static collections in SCCM CB, along with creating advertisements and task sequences, enhancing system management. Application Packager / Deployment Engineer Wipro Pvt Ltd. | Bangalore, India April 2016 November 2018 Worked on Deployment Overview / Workflow, planning, initiating, executing, and closing Operating System Migration projects, reducing migration time. Packaged and distributed software using SCCM, ensuring efficient and reliable software deployment. Deployed different Deployment Methodologies (Zero / Lite Touch) for normal and VIP users, enhancing user experience. Drafted and updated process documents and run books, ensuring team adherence to deployment protocols. Developed vb scripts, batch files, and PowerShell scripts to install/uninstall applications and fix deployment/system performance issues, increasing efficiency. Provided after-hours support and participated in an on-call rotation, ensuring continuous system availability. Handled Incident/Change Management with tools such as Service Now and Remedy, ensuring efficient change implementation. Introduced changes in phase-by-phase deployment, ensuring minimal disruption during updates. Reviewed and remediated software distribution failures, eliminating issues through various troubleshooting methods. Built MSI applications and MST using InstallShield, ensuring seamless application installations. Application Packager Mphasis Pvt Ltd. | Bangalore, India June 2011 Apr 2016 Provided PRF to customers and analyzed compatibility reports of APP-DNA tool before proceeding with application packaging, ensuring compatibility and performance. Built a team to handle complex work in Application Packaging, Application Virtualization, and Software Deployment, increasing team efficiency by 20%. Formulated the Process of Quality Assurance and Quality Testing, deriving optimized checklists for efficient delivery. Facilitated the right training for the team, ensuring consistent skill sets across team members. Assigned applications to team members based on application priority schedule, ensuring timely and efficient application packaging. Defined SLA/KPI based on current work performed in Client Environment, ensuring client satisfaction and acceptance. Prepared reports and ensured timely updates to client and internal stakeholders, maintaining clear communication and transparency. Conducted meetings with client and internal stakeholders to understand operation status and address any identified issues/risks. Maintained the VB Script Repository for the client, providing timely updates for any modifications to the Template Script. Consolidated query emails from packagers and sent them to customers on application priority, ensuring clear communication and efficient workflow. Used MSI editing tools such as ORCA and debugging utilities like Picture Taker, FileMon, RegMon, InstallRite, and ProcMon, ensuring application compatibility and performance. Prepared weekly reports for the internal team, providing updates on upcoming work and delivery smetrics to customers and internal management. Keywords: access management active directory information technology Colorado Missouri