Home

Kinal Mangukiya - Salesforce Developer Administrator

[email protected]

Location: Houston, Texas, USA

Relocation:

Visa: US Citizen

SUMMARY Salesforce professional with extensive experience in optimizing CRM systems and driving user engagement. Known for effective collaboration within teams, ensuring seamless integration of Salesforce solutions to meet dynamic business needs. Proven skills in data management, process automation, and problem-solving. EXPERIENCE Salesforce Administrator Humana February 2023 - July 2023 Aligned Sales and Marketing teams to optimize sales processes, focusing on improving lead qualification, distribution, and management. Delivered regular performance reports with actionable insights for enhancing the customer experience. Demonstrated strong problem-solving skills, managed multiple priorities, and maintained effective communication across teams. Provided CRM troubleshooting, maintenance, and compliance support, ensuring data privacy and security. Managed Salesforce security, including roles, profiles, sharing rules, workflows, and groups. Customized and maintained Sales Cloud and Service Cloud applications; created custom reports, dashboards, and workflows. Addressed operational requests and customer analysis needs, resolving technical issues as needed. Developed training materials and offered support to Salesforce end-users. Maintained database integrity and accuracy, including duplicate record management. Managed data migration into Salesforce and integration of related applications... Salesforce Developer/Administrator HCSS January 2022 - February 2023 Supported ticket-based requests, including configuring Lightning Process Builder, Connect API, Chatter, and Quick Actions. Gathered and documented business requirements from various team members for development and implementation. Assisted in maintaining sandbox environments for testing and QA of new features. Implemented workflow rules, time-triggered tasks, email alerts, and field updates for business logic automation. Created profiles, managed Object, Field, and Record-level security, and developed custom objects, page layouts, and tabs. Converted Classic components to Lightning and built new components with LWC. Customized standard objects such as Accounts, Contacts, Opportunities, Cases, Leads, and Campaigns. Used Apttus CPQ for managing configuration, pricing, quoting, discounts, incentives, and proposals. Facilitated Salesforce integration with DocuSign and followed agile methodology for release and testing phases. Classroom Technology Assistant University of Arkansas December 2018 - December 2021 Planned and implemented IT infrastructure in classrooms, ensuring timely updates and necessary software and hardware installations. Provided on-call IT assistance to instructors, maintaining cloud servers and responding to support requests... Pharmacy Technician Walgreens January 2020 - September 2020 Assisted pharmacists with daily pharmacy duties in line with company policies. Ensured compliance with Good Faith Dispensing practices during prescription activities... EDUCATION Bachelor of Computer Science Franklin University August 2024 3.5 CERTIFICATIONS Salesforce Administrator Certification SKILLS Salesforce.com, Sales cloud, Apex classes, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, controllers, Visualforce, HTML5, JavaScript, Agile, Devops, Java, Spring boot, Jenkins, SQL Keywords: quality analyst information technology