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Ramesh .K - Project Co-ordinator/Business Analyst

[email protected]

Location: Indian Trail, North Carolina, USA

Relocation: Yes

Visa: H4 EAD

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Ramesh Kethineni [email protected] 470-480-1899 PROFESSIONAL SUMMARY Senior professional with over 9+ years of experience in IT and in Project Management, worked in complex multinational corporate environments. Proactive, adaptable, and highly achieving professional possessing excellent communication, organizational and analytical skills. Planned, implemented, and monitored projects while working in the banking & financial and telecommunications industry. Possess a strong background of both business (non-technical) and technical project management. Experienced in key metrics reporting, documenting/monitoring KPIs and Critical Success Factors to measure/ensure client satisfaction. Worked on multiple Agile and Waterfall Projects Proficient in MS Project, SharePoint, Clarity, Excel and PowerPoint SUMMARY OF TECNHICAL SKILLS Enterprise Applications: VMWare VDI, AWS Cloud and SharePoint Portal Databases: SQL Server, Oracle, SAP Reporting Tools: Oracle Hyperion, Cognos Impromptu, Crystal Reports, Business Objects, Excel Pivot Tables Budgeting Tools: Clarity Issue Tracking: Jira and ALM (aka QC) Bank of America, Charlotte, NC Remote Mar 2023 Sep 2024 Role: Sr. Project Coordinator Responsibilities: Tracked and evaluated overall progress against plans, including testing and deployment checklists, achieving a 25% increase in efficiency across all testing and deployment phases. Updated and maintained project plans using MS Project, used documentation tools like RAID logs resulting in a 20% increase in on-time deliverables. Proactively managed issues, assigned tasks, and supervised issue logging while promptly notifying and engaging impacted parties in relevant discussions on the bridge line, resulting in a 25% decrease in issue resolution time. Oversaw all inbound and outbound emails in the CR, optimizing communication efficiency by 40%. Effectively coordinated and approved requests from other teams, streamlining cross-functional collaboration. Ensured seamless transitions between AM and PM shifts while maximizing productivity, minimizing downtime, and enhancing operational continuity by 30%. Conducted comprehensive shift debriefs with incoming CR Managers, resulting in a 25% reduction in recurring issues. Assisted Program and Project Managers with tracking risks, issues, and decisions improving risk visibility by 30%. Conducted comprehensive status calls during shifts, ensuring real-time updates and alignment among team members. Managed communications between the Control Room (CR) and all involved parties, maintaining clarity and alignment throughout project lifecycles. Managed MS Teams sites to streamline communication, reducing project delays by 25%, and conducted knowledge transfer sessions to improve team efficiency and tool usage. Managed and supervised all virtual communications on SharePoint, enhancing collaboration and knowledge sharing. Coordinated environment calls and updated environment requests on SharePoint, ensuring accurate and up-to-date project environments. Maintained meticulous records by updating meeting minutes promptly, ensuring comprehensive documentation of discussions and decisions. Maersk, Los Angeles, CA Remote Aug 2020 Mar 2023 Role: IT Project Coordinator Responsibilities: Manage/coordinate resources in a project life cycle (initiation planning, executing/controlling, and closing) Support long-term programs with multiple projects, with medium to high scope, impact, risk and complexity. Gather project requirements, develop, and maintain project documentation. Created and executed detailed project plans and track milestones. Track and report project budget status Identify project/production issues and resources to provide solutions or escalates to avoid delays. Schedule and coordinate problem reviews. Used Confluence & SharePoint for documentation and status report. Manage resource allocations and financial planning, tracking, reporting, monitoring and updating. Track key project milestones and adjust project plans and/or resources as needed. Point of contact for program/project information and update Broadridge, Newark, NJ Dec 2018 Aug 2020 Role: Project Coordinator Responsibilities: Coordinating and executing projects plans. Creating tickets, burndown charts, update the same in Jira and ITSM for tracking purposes Facilitate meetings, build and distribute meeting agendas, meeting minutes and action items. Prepare weekly status reports that include project issues, risks, landmarks, decisions and status and follow up as needed. Handle project progress, follow-up with technical leaders to get results and report status. Establish, maintain and report on Key Performance Indicators to drive continuous improvement. Experienced in crafting executive level reports and presentations. Follow the SDLC and project management process and ensure that required project work is provided (project plan, project schedule, specifications, etc.) Spectrum, Charlotte, NC Mar 2017 Dec 2018 Role: Sr. Business Analyst Responsibilities: Define project scope, maintain sprint schedules, track milestones, metrics, and manage project risks. Conduct product backlog, sprint planning, daily stand up, sprint review/demo, and sprint retrospective meetings. Coordinate with global teams to host technical sessions on critical topics such as data modelling and data lake platform. Develop and present weekly dashboards to review status and discuss issues and resolutions with stakeholders. Remove obstructions by resolving issues and conflicts in a timely manner to promote a productive environment. Capture the best practices and develop process documents and diagrams to standardize procedures. Spearheaded delivery operations by leveraging customer experience management expertise to ensure the accuracy of order-taking and timely arrival of deliveries. Exemplified customer service standards through the introduction of training programs that enhanced employee performance in every aspect of the operation. Assured employees comply with standards by maintaining the company s policies. Verizon, Arlington, VA Mar 2015 Mar 2017 Role: Business Analyst Responsibilities: Business analysis process for cross-functional, multi-dimensional teams Identified Dev and QA resource requirements to projects coordinated with Project Manager and Resource Managers for appropriate allocations as needed. Deconstructed complex Salesforce Cloud CRM business requirements into process flow sub modules across business divisions to efficiently track each division s interaction with the customer. Created business analysis project artifacts and user stories supported by process flow diagrams and system requirements. Worked with the Tableau dashboard, BI Reporting and UI team as Scrum Master in three-week iterations for UI development. Formulated user stories within Jira in adherence to UI design principles and guidelines laid out by Member Services EDUCATION Bachelor s degree in Electronics and Communication Engineering Masters in computational science and engineering Keywords: quality analyst user interface access management business intelligence information technology microsoft California New Jersey North Carolina Virginia