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Bhushan - Program Manager

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Location: Remote, Remote, USA

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Resume file: Resume_Bhushan_ss_1756548872327.pdf Please check the file(s) for viruses. Files are checked manually and then made available for download.

BrightCHAMPS Jan 2022 - Bengaluru, IN Senior Program Manager Leading transformation of Academic functions across Product and experience for the EdTech valued at $650 Mn. Production: Developed research and production assembly for the program, Robotics for Kids, designed 30+ STEM curriculum courses aligning CCSS format, boosting overall platform engagement by 40%. Swift Launch to Rapid PMF: Launched the vertical within 3 months, achieving PMF at $360k ARR by 4th month of launch. Team Efficiency: Structured remote developers team, optimizing curriculum development & LMS costs by 30%. Training: Streamlined recruiting process and conducted efficiency training for onboarding agents, leading to a 40% quicker onboarding time. Customer Success: Engineered a real-time chatbot delivering agent, improved CSAT to 4.60 from 3.27 via product-focused solutioning of high-frequency customer tickets. Growth Initiatives: Led B2B curriculum integration campaigns and summer camp programs, ~1.8x conversion rates and expanding GTM. Program Manager Led Optimization in processes and features to create impactful educational experiences. Refunds & Retention: reduced operating burn by 13%, by optimizing refunds by 88% via policy, process and team revamp. Feature Launch: Shipped three curriculum-integrated platform features within five months, resulting in a 20% uplift in engagement metrics. Quality Delivery: maintained 10% higher user engagement vs other subjects via improved churn, refunds & consumptions. Team Building: hired 250+ Teachers for the 4-level org structure and maintained voluntary attrition rate < 8%. Management: Cross functioned with a diverse set of teams - curriculum, operations, hiring, training & supply chain. Glitter Technology Ventures Oct 2020 - Dec 2021, Nagpur, IN Management Analyst, User Experience Team Designed Town-Blast app user experience, driving significant operations and business growth. User Experience: Led the revamping of the TownBlast app s UI, driving an 18% improvement on sales conversion. Behavioral Analytics: Conducted A/B testing and user research to identify key engagement factors, increasing average session duration by 25%. Team Coordination: Led business compliance, accounting, finance, and product design; assisted in supplier. Project Jan 2020 - Pune, IN Ride Assure An app that announces May-Day to loved ones and nearest hospitals in the event of a sudden Vehicle deviation or crash. Role: Lead Designer and Concept stack Flow Keywords: user interface Minnesota