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Abdul Aleem - Salesforce Architect/ Tech Lead Resume

[email protected]

Location: Dallas, Texas, USA

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ABDUL ALEEM MOHAMMED Email : [email protected] Phone : (734) 821-5129 linkedin.com/in/aam-ftp EXECUTIVE SUMMARY Salesforce Architect & Technical Lead with 13 years of end to end delivery across Sales, Service, Experience, and Revenue Cloud. Expert in LWC, Apex, Integrations, and Data Cloud, driving AI-first roadmaps with Einstein 1 (Copilot, Prompt/Action Builder) and Flow Orchestration. Known for scalable architectures on Hyperforce, secure data models, and CI/CD with test automation. Led 25+ enterprise implementations, cut case handling time by 30 45%, and enabled 360 customer views with zero-copy analytics. Core strengths: Architecture & Solution Design LWC/Apex Engineering Integrations (REST/SOAP, Events, MuleSoft) Data Cloud & CRM Analytics AI (Einstein Copilot, Prompt/Action Builder) DevOps (Copado/GitHub/DevOps Center) Security (Shield, SSO, OAuth) Performance & LDV Team Leadership & Mentoring. SKILLS SNAPSHOT Clouds: Sales, Service (Omni-Channel, Service Cloud Voice), Experience/Community, Revenue Cloud (CPQ/Billing), Field Service, Marketing (Account Engagement), Data Cloud, Tableau & CRM Analytics (Tableau CRM) AI & Automation: Einstein 1 Platform, Einstein Copilot & Copilot Actions, Prompt Builder, Model Builder (bring-your-own LLM), Flow Orchestration, External Actions, OmniStudio (Integration Procedures, Calculation Procedures/Matrices, DataRaptors), RPA (MuleSoft), Decision Tables Platform & Dev: LWC, Lightning Web Security, Apex (Batch/Queueable/Sched/Platform Events), SOQL/SOSL, GraphQL API (where available), External Services, Named Credentials (OAuth/JWT), Platform Cache, Async SOQL Data & Events: Data Cloud harmonization/identity resolution, CDC, Event Bus, Event Relay, LDV (large data volumes) strategy, skinny indexes, archiving, near-real-time analytics Integrations: REST/SOAP APIs, MuleSoft, Kafka, AWS (Lambda/S3/API Gateway), Azure, GCP; webhooks; OAuth 2.0, OIDC, SAML SSO DevOps & Quality: DevOps Center, Copado, GitHub Actions, Scratch Orgs, Unlocked/Managed Packages, Static Code Analysis (PMD/CPD), Jest/LWC tests, Apex tests (>85% coverage), Backfill scripts, Data Mask Security & Compliance: Shield Encryption, Event Monitoring, Transaction Security & RBAC, FLS/CRUD/sharing, data classification domains, Audit & retention Tooling: VS Code, SFDX, Postman, Workbench, Data Loader, Gearset, Lucidchart, Confluence, Jira Core Skills: Einstein Copilot, Copilot Actions, Prompt Builder, Model Builder, Data Cloud, Revenue Cloud (CPQ/Billing), DevOps Center, Hyperforce, Shield, Platform Events, CDC, OmniStudio, GraphQL API, Named Credentials (OAuth/JWT), SSO (SAML/OIDC), MuleSoft, Kafka, CRM Analytics/Tableau, LWC, Apex, SFDX, GitHub Actions. PROFESSIONAL EXPERIENCE Salesforce Architect / Tech Lead | State of Texas, Dallas, TX | May 2024 Present Architect an AI-augmented Service Cloud with Einstein Copilot; build Copilot Actions for knowledge retrieval and case summarization, reducing AHT by 32% and improving FCR by 11%. Implement Data Cloud to unify 120M+ profiles with identity resolution (probabilistic + deterministic); build segments and calculated insights for entitlements and sales plays; enable zero-copy analytics to Snowflake. Deliver Experience Cloud portal revamp using LWC (declarative + custom), GraphQL API (pilot/GA where applicable) and Platform Events for real-time case updates; improved CSAT from 3.9 to 4.6. Decompose monolithic triggers using Apex Enterprise Patterns, Platform Events and CDC; increase throughput 5x under peak loads (~25k records/min) and eliminate row-lock hot spots. Launch DevOps Center pipeline with GitHub Actions & static analysis gates; cut change failures by 40%, deployment time by 60%. Strengthen security with Shield, SSO (SAML/OIDC), field-level encryption, and event monitoring dashboards; passed external audit with zero critical findings. Design scalable, modular data models (managed-package ready) and govern LDV with indexes/archiving. Drive KPI instrumentation (AHT, FCR, CSAT) and A/B experiments to quantify impact. Salesforce Architect | Walt Disney, Austin, TX, (remote)| May 2023 Apr 2024 Lead multi-team delivery across Sales, Service, and Experience Cloud; institute coding standards, PR templates, and DOR (Definition of Ready) and DoD (Definition of Done). Integrate enterprise systems via WSDL/REST and third-party services; normalize auth with Named Credentials (OAuth/JWT bearer). Build a reusable LWC kit (virtualized tables, offline cache, pub/sub) adopted by 4 clouds; median page load <1.5s on LDV. Implement Revenue Cloud (CPQ + Billing): complex pricing, MDQ, ramps, renewals; boost quote velocity 45%. Modernize legacy workflows with OmniStudio (DataRaptors, Integration Procedures); cut maintenance effort 35%. Establish async patterns (Batch/Queueable/Platform Events) and bulk-safe designs; 0 governor-limit incidents in prod for 12 months. Salesforce Architect / Tech Lead | Google, Mountain View, CA | Oct 2019 Apr 2023 Own multi-org architecture, sharing model, and performance strategy; mentor 10+ engineers and review designs. Build order orchestration with MuleSoft and AWS (Lambda/Step Functions); implement idempotent retries and dead-letter queues. Deliver Revenue Cloud scenarios (ramp deals, MDQ, usage) with automated renewals and amendment flows. Scale reusable LWC components with caching and pub/sub; achieve consistent sub-1.5s loads at LDV. Migrate workloads to Hyperforce; tune indexes, skinny tables, and selective queries to reduce query time 40%. Implement observability dashboards (event bus, CDC lag, platform cache hit rate) and SLO alerts. Lead Salesforce Developer | Walt Disney, Los Angeles, CA | Aug 2017 Sep 2019 Lead feature squads; enforce Apex/LWC best practices and static analysis (PMD/CPD) before merges. Deliver modern LWC experiences (virtualized lists, offline caching) and improve page load times to <1.5s. Implement async processing (Batch/Queueable/Platform Events) and bulk-safe patterns; zero Sev-1 incidents for a year. Replace legacy UIs with OmniStudio (DataRaptors, Integration Procedures), reducing maintenance by 35%. Salesforce Consultant | BriteCap Financial, Woodland Hills, CA | Jun 2016 Jul 2017 Develop REST/SOAP services and customize CRM processes; improve validation and operational SLAs. Deliver Sales & Service foundations, data model design (accounts, contacts, entitlements) and case SLAs with milestones. Implement CTI softphone and Omni-Channel routing; improve agent productivity 18%. Create robust Apex test data factories; achieve 90%+ coverage across critical packages. Build Apex triggers/classes with bulk safe patterns; introduce a lightweight trigger framework and unit test factories. Data Analyst | Serco, Hyderabad, India | Jul 2011 Nov 2014 Support Salesforce reporting and data quality initiatives; prepare datasets and automation using Excel/VBA and early Apex/flows. SELECT PROJECT HIGHLIGHTS AI Service Copilot: Designed Copilot intents + Actions, retrieval-augmented responses from knowledge and case history; guardrails with Shield PII policies; measured uplift via A/B testing. Data Cloud 360: Harmonized data from ERP, Commerce, and IoT; identity resolution rules, calculated insights (churn risk, CLV), activation to Sales/Service; near-real-time segment syncs. Order-to-Cash on Revenue Cloud: Complex pricing, subscription ramps, usage-based billing; integrated tax, payment gateway, and rev-rec handoff. CERTIFICATIONS Google Project Management (Credential ID: K3GVXPLAH5F8) Salesforce Integration Architect (Credential ID: 3677846) Salesforce Administrator (Credential ID: 16826683) Salesforce Platform Developer I & II (Credential ID: 16924561) Blockchain: Foundations and Use Cases (Credential ID: P6TCSXWD8GW3) EDUCATION Master of Science, San Francisco Bay University, 2016 Bachelor of Engineering, Osmania University, 2011 OPEN-SOURCE & THOUGHT LEADERSHIP LWC utilities (virtualized table, debounce helpers), Apex trigger framework, and Jest test templates Speaker: AI-Ready Salesforce Architectures with Data Cloud & Copilot (community group) Writer: articles on LDV performance, Shield security patterns, and Flow vs Apex decision guides REFERENCES Available upon request. contact Details : Email : [email protected] Phone : (734) 821-5129 Keywords: continuous integration continuous deployment artificial intelligence sthree California Georgia Idaho Texas