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Ranjan - Sr. Technical Program / Project Manager ||C2C

[email protected]

Location: Dallas, Texas, USA

Relocation: yes

Visa: GC

Resume file: Ranjan-Program Manager_1759759588967.docx Please check the file(s) for viruses. Files are checked manually and then made available for download.

Professional Summary Dynamic and results-driven Technical Program Manager with over 20 years of global IT experience across Retail, Telecom, Healthcare Payer, and Oil & Gas industries. Proven ability to lead large-scale, cross-functional programs with budgets ranging from $500K to $10M, driving enterprise-wide digital transformation and delivering high-impact business outcomes. Extensive experience across diverse industry domains: Retail: Led customer-facing digital platforms such as Loyalty Mobile App, 7NOW eCommerce, Event Central, Door-dash marketplace, and forecourt controller (DEX) deployments. Spearheaded AI-driven personalization and fraud prevention initiatives. Telecom: Delivered OSS/BSS systems for AT&T, DoT India, and PTC Zimbabwe, covering provisioning, billing, invento-ry, and fault management. Drove API modernization, platform integration (Halo B), and CI/CD pipelines. Healthcare Payer: Managed complex enterprise systems for BlueCross BlueShield, including new business, underwrit-ing, rating, policy administration, correspondence, and ICD-10 compliance transformation. Expert in Agile/SAFe delivery with 10+ years as Agile Coach, Scrum Master, and transformation leader. Skilled in mobile & web app development, eCommerce platforms, data engineering, Salesforce Marketing Cloud, and MDM solutions. Adept at man-aging distributed teams across India, Mexico, Poland, and Romania, and collaborating with vendors including BBPOS, McCon, and Doordash. Led the development of customer-facing web and mobile applications enabling on-demand order, delivery, and pickup. Including a store-facing app for real-time order fulfillment and delivery coordination. Integrated AI-driven product recommendations and personalized deals to tailor user experiences and boost conversion rates. Implemented Stripe Radar s AI-based fraud prevention to proactively detect and mitigate high-risk transactions, including potential card fraud, account takeovers, and refund abuse. Professional Experience Summary Technical Program Manager, Dollar Tree & Family Dollar Facilitated service agreement (MSA) closure with Doordash. Led Doordash integration across 7600+ stores including stakeholder alignment, data flows, Stripe payment setup, and reconciliation dashboards. Engineering Project Manager, Apple Inc. Delivered chatbot, notification center, and AUX status enhancements in the global Prism app using Swift, Apple JDK, and Xcode Cloud. Sr. Technical Program Manager, Sam s Club (Walmart) Developed "Event Central" platform enabling end-to-end event lifecycle, campaign automation, and ISB publishing. Sr. Technical Program Manager, 7-Eleven Managed loyalty apps, 7NOW eCommerce, DEX fuel controller deployment, AI-driven recommendations, Salesforce Marketing Cloud, MDM, and Azure data lake ingestion. Payments & Fraud Analytics: 4+ years of payment gateway integration (Stripe, HPS) and fraud detection strategies using Stripe Radar and 3rd-party tools. Lead Project Manager, AT&T Directed OSS/BSS modernization using Agile, delivered Halo B integrations, CI/CD pipe-lines, and cross-functional coordination. SAFe Scrum Master, Walmart Coached scrum teams on SAFe practices, improved agile maturity, PI planning, and con-tinuous delivery workflows. Agile Project Manager, AT&T Dallas Delivered agile solutions for billing, map & maintenance, and inventory systems; aligned upstream/downstream APIs and teams. Agile Coach, Baker Hughes Led enterprise Agile transformation, pilot project execution, Rally training, and coaching across PMO and development teams. Healthcare Payer: 4+ years with BlueCross BlueShield, managing policy services, member portals, underwriting systems, and healthcare reform initiatives like ICD-10 transition. Telecom Services: 4+ years across AT&T, DoT India, and PTC Zimbabwe, delivering provisioning, billing, fault manage-ment, and inventory systems. SCRUM/Agile Leadership: 10+ years coaching agile teams and scaling SCRUM, including backlog management, velocity tracking, and SAFe PI facilitation. Project & Delivery Management: 15+ years of end-to-end ownership of cross-functional projects with hands-on con-trol of scope, budget, estimation, vendor relations, and risk. Data & Backend Expertise: 15+ years across Aurora DB, MongoDB, Oracle, SQL Server, and Pro IV with hands-on data modeling and API development oversight. Mobile & Web Apps: 4+ years delivering native iOS/Android apps in retail and loyalty domains, integrated with backend services and analytics. Legacy & Platform Systems: 12+ years of application development and support on platforms like UNIX, VAX VMS, NetWare, and Windows. Global Delivery Management: Led geographically distributed teams and vendor networks across India, Mexico, Poland, and Romania for over two decades. Technology, Tools & Methodologies Project & Delivery Methodologies Frameworks: Waterfall (PMBOK), Agile-SCRUM, SAFe Agile, ITIL, SDLC Project Tools: JIRA, Rally, MS Project, Smartsheet, Airtimes-IPMS, PM Smart, CA Clarity 13, SharePoint, OpenView, Cher-well, Planview Cloud & DevOps Cloud Platforms: AWS (including Lambda Services), Azure DevOps Tools: Jenkins, Maven, Sonar, SVN, Git, GitLab, ADP Test Tool Containerization & Orchestration: Kubernetes CI/CD & Automation: Jenkins pipelines, Maven, Sonar, ADP, SVN branching strategies Programming Languages & Frameworks Languages: Java (Core Java, Java 17), Python, C++, VB, COBOL, PL/SQL, Dbase Frameworks: Spring Boot, J2EE, .NET, JSP Mobile & Frontend Development Mobile Platforms: Android Studio, iOS Dev Kit Frontend Tools: React (used in projects), Figma (UX/UI), Bootstrap, AngularJS Data & Databases Relational Databases: Oracle, SQL Server, PostgreSQL, DB2, Aurora DB NoSQL Databases: MongoDB, Redis Data Tools: Informatica, SAS, Pro IV, SSIS MDM & Marketing Platforms: Profisee MDM, Salesforce Marketing Cloud Testing & QA Automation Tools: WinRunner 7.6, QTP/UFT, JUnit, Karma (Angular), MS Test, LISA, LoadRunner Security Testing: AppScan, LISA, Performance Testing Tools Reporting & BI Reporting Tools: Crystal Reports, Actuate 5, Power BI (used in project context) Legacy Systems UNIX, VAX VMS, Windows 2010, Novell Netware, MS Team Foundation Server 2010, Lotus Notes Security & Identity Management IAM Tools: IBM Directory Server (LDAP), Oath, ISAM, IBM CIS, RSA 8, X.509, SAML Major Clients Retail: 7-Eleven, Sam s Club (Walmart), Walmart, Dollar Tree & Family Dollar Telecom: AT&T (USA), Ericsson (Malaysia), TCIL BellSouth Ltd., Department of Telecom (India), PTC (Zimbabwe) Healthcare: HSC BlueCross BlueShield, Konica Minolta (Medical Imaging - PCM) Oil & Natural Gas: Baker Hughes Defense: Tenix Defence Systems, Melbourne (Australia) Others: EMC , Wolters Kluwer, Critical Path, Information Resources Inc. (IRI) Education & Certifications Bachelor of Arts in Philosophy Bihar University, Muzaffarpur, Bihar, India Post Graduate Diploma in Computer Applications Pt. Ravi Shankar Shukla University, Raipur, Chhattisgarh, India Diploma in Systems Management National Institute of Information Technology (NIIT), New Delhi, India Certified Scrum Master (CSM) Scrum Alliance SAFe Agilist (Scaled Agile Framework) Scaled Agile, Inc. Keywords: cplusplus continuous integration continuous deployment quality analyst artificial intelligence user interface user experience business intelligence database information technology microsoft mississippi procedural language California