Home

Megha Jaishankar - Product Manager

[email protected]

Location: Plano, Texas, USA

Relocation: No

Visa: H1B

Resume file: Megh Jaishankar Product d Manger - Updated Resume_1761237635147.docx Please check the file(s) for viruses. Files are checked manually and then made available for download.

Megha Jaishankar AI Product Manger +1 848-480-6418 [email protected] Looking for C2C Opportunities Only Profile Summary Delivery and customer focused IT Leader with around 13+ years of extensive experience and demonstrated history in Product Management Delivery and customer focused Professional IT Leader with 13+ Years of extensive experience and demonstrated history of working in multiple roles Product Manager, Scrum Master, Business Analyst, Senior QA in Banking & Fintech s, HealthCare, Mortgage, Data & Cloud Engineering, Mobile, SAAS Application Development Projects. Scrum Master, trained and successfully implemented the SAFE & Disciplined Agile Development as Scrum Master & Business Analyst. Experience in delivering the Projects related to Cards- Credit/Debit/Prepaid/Virtual Cards, Payments, E-Wallet, Mobile & Ecommerce, Fraud & Risk Management. Extensive experience in Commercial Loan Servicing, delivering technology solutions that optimize loan operations, ensure compliance, and support business growth Successfully implemented the Agile Delivery Development Projects with Azure & AWS Cloud Services Integration for Financial Institutions. Collaborated with members of the Business and Engineering Teams and conducted Sprint ceremonies to develop and maintain Product Backlog. Ability to negotiate with multiple stakeholders to identify Minimum Viable Product (MVP) to meet business goals. Led multiple POD teams, ensuring alignment with product vision, and optimizing the team's structure and workflow to improve efficiency and value delivery. Performed business impact assessments and built comprehensive Project Plan to ensure all tasks are aligned with program objectives. Served as a point of contact to business working with multiple cross-functional agile teams throughout the product delivery cycle. Ability to identify risks, define risk mitigation plan and communicate the program status to senior leadership. Owned and maintained backlogs, prioritized user stories and defined acceptance criteria to meet product vision. Adaptable to changes, flexible to expand to different roles to meet project delivery. Facilitating various SAFe agile events, such as PI Planning, Sprint Planning, Daily Stand-ups, Sprint Reviews, and Sprint Retrospectives. They ensure that these events are effective, efficient, and aligned with SAFe principles. Impact and move your organization s Agile growth journey forward by working with both Technology and Business partners Utilized Service Now to streamline incident, problem, and change management processes, ensuring alignment with Agile principles Collaborated with Product Owners, BAs, QAs, UX Designers to ensure MVP is identified and value items are prioritized. Create and update weekly status reports. Expertise in Agile fundamentals of iterative development in Product Development. Led multiple scrum teams as well as distributed scrum teams for large scale projects. Effective in facilitating scrum ceremonies, measuring metrics, tracking sprint progress using JIRA and Confluence. Acted also as BA in liaison between Users, Product Management, define Software Requirements and write detailed Functional Specifications. Facilitating the Scrum Ceremonies and ensured the Team given the active participation. Sprint Planning, Daily Stand-Up meetings, Sprint Reviews, Retrospectives, other Workshops on Agile Practices, and Defect Triaging (such as prioritization and resolution of defects/bugs). Represent the team daily at the Scrum of Scrums (S2) meeting to report impediments for escalation. Managed diverse, cross-functional teams within PODs, fostering strong collaboration between developers, designers, and business stakeholders. Encourage a CI/CD culture to improve the efficiency, scalability, stability, and security of digital solutions. Worked closely with Product Owners to refine and prioritize product backlogs, ensuring the highest-value features were delivered in each sprint. Expertise in UAT, PVT for Payments & Card Service Products includes Debit/Credit/Prepaid Cards/Brokerage Applications Experience in writing User Stories, Product Backlog Items, relative sizing techniques, Release and iteration planning, Agile testing best practices, Velocity and capacity estimating and planning. Technical Skills Project Methodology SAFE Scrum, Disciplined Agile Development, Spotify Waterfall, Agile-Scrum Software / Applications Web Applications, Mobile application, Mortgage, Banking, Cards & Payments Apps, Telecom Project Management Tools JIRA, Confluence, Dynatrace, Splunk, Rally, MS-Project, HP ALM Workflow& UI Prototype Tools: MS office, MS Visio, Lucid Charts, Balsamiq BI &Reporting Adobe Analytics, Data Analytics, ITIL Tools Service-Now DevOps Tools Azure DevOps, Jenkins, Git, AWS Application Development Web Apps (iOS, Android), Mobile App, Tablets, Digital Banking, Mortgage, Telecom Other IT Engineering Practices TDD, XP, Lean, Kanban, CI / CD Deployments Domain BFSI, Payment Domain (Chaps, Bacs, Swift, SEPA) Certifications & Trainings Generative AI Fundamentals Scrum Master PSM1 Professional Experience Client: AT&T Oct 2024 Present (Plano TX) Role: AI Product Manager Responsibilities: As an AI Product Manager, I led the optimization of predictive fraud detection models within AT&T Fraud Applications, leveraging advanced CDO-built technology to enable proactive anomaly detection and improve response efficiency. This initiative enhanced fraud prevention by integrating AI/ML-driven analytics to detect and mitigate threats in real time. Additionally, I spearheaded the operationalization of a Knowledge Graph platform for AT&T, enabling semantic search within the AT&T Feature Store through a structured ontological framework. This project harnessed Graph Neural Networks (GNNs) to model complex relationships, refine feature representations, and enhance predictive performance for fraud detection. My work consistently focuses on applying cutting-edge AI/ML technologies, Generative AI (GenAI), and innovative data science solutions to enhance fraud prevention strategies and drive scalable business success Product Strategy & Roadmap: Define and execute AI product vision aligned with AT&T s business goals. Stakeholder Collaboration: Work with data scientists, data engineers, UI /API engineers and business teams to develop AI solutions. Market Research & Competitive Analysis: Identify trends in AI and telecom to drive innovation. Data-Driven Decision Making: Utilize AI models to enhance customer experience and operational efficiency. Compliance & Ethics: Ensure AI solutions adhere to ethical guidelines and regulatory standards. Scrum Master Responsibilities Agile Facilitation: Organize and lead Scrum ceremonies (Sprint Planning, Stand-ups, Retrospectives). Team Coaching: Guide teams in Agile best practices and remove impediments. Backlog Management: Support Product Owners in refining and prioritizing tasks. Performance Tracking: Monitor sprint progress using Agile tools like JIRA and Azure DevOps. Continuous Improvement: Foster a culture of innovation and efficiency in AI development. Client: Fiserv Role: Product Manager Oct 2023 March 2024 PROJECT: Digital Card Payments | (Debit & Credit Cards) Clients can make seamless payments through any online channels via web, mobile web and native mobile applications either through Debit or Credit Card. Around 200+ API development for many clients. Responsibilities: Collaborate with various business department users to define, prioritize and develop projects. Ensure project alignment with business goals and strategic initiatives. Collaborate with stakeholders to clarify specific project requirements to make sure business needs are met. Monitored team performance through agile metrics (velocity, burn-down charts), and made data-driven decisions to optimize POD efficiency. Led end-to-end product strategy for commercial loan servicing platform, servicing portfolios. Facilitating various SAFe agile events, such as PI Planning, Sprint Planning, Daily Stand-ups, Sprint Reviews, and Sprint Retrospectives. They ensure that these events are effective, efficient, and aligned with SAFe principles. Supporting Agile teams in adopting and implementing SAFe Scrum practices effectively. This includes coaching teams on Agile principles, helping them remove impediments, and fostering a culture of continuous improvement. Collaborated with QA teams to ensure that testing is aligned with sprint goals and user stories. Scaling SAFe Scrum Masters work to scale Agile practices across multiple teams or within larger organizations. They help coordinate the activities of multiple Agile teams, ensuring alignment with the overall program or portfolio objectives. Directed strategy, development, and implementation of commercial servicing modules to support complex loan structures. Provide regular analysis of project status, remediating problems as they arise, effectively communicate risk and manage accountability of project team members to ensure project success. Prepare regular project status updates and summary reports to stakeholders for strategic projects. Facilitated Agile ceremonies (Daily Stand-ups, Sprint Planning, Sprint Reviews, and Retrospectives) for teams of [number] members using Jira for task management and tracking. Provide support and training to departmental business managers and staff so project management methodologies and best practices are adopted and consistently utilized. Track product performance by timely assessment of short and long-term achievements, identifying gaps for future improvements. Create comprehensive project documentation through developing tracking sheets, diagrams, visual dashboards, reports or process maps. Ensure the use of product management tools. Demonstrating the IT methodologies, processes and standards for Program Management / Agile methodology. Manage all aspects of the project using project management tools and consistently update project documentation using project management software tools and processes. Anticipate potential risks to project prior to becoming an issue, pursues mitigation, escalating to PMO Lead and other key stakeholders in a timely manner. Promote good working relationships across a project, cultivating the people skills needed to develop trust Client: Rocket Mortgage Role: Scrum Master | Product Manager Feb 2021 Aug 2023 (Detroit, MI) Description: Rocket Mortgage, LLC, formerly Quicken Loans, LLC, is an American mortgage lender. Responsibilities: Working on various projects of a moderate complexity nature and having an accountability at the departmental or divisional level. Responsible for planning, developing, and executing projects to meet business needs. Understand the systems scope and project objectives, as well as the role and function of each team member, in order to effectively lead the project team and ensure that business needs are met. Effectively used Azure DevOps Boards to track team progress, manage tasks, and visualize workflow through Kanban and Scrum methodologies. Facilitating various SAFe agile events, such as PI Planning, Sprint Planning, Daily Stand-ups, Sprint Reviews, and Sprint Retrospectives. They ensure that these events are effective, efficient, and aligned with SAFe principles. Managed full servicing lifecycle for commercial loans including origination setup, ongoing maintenance, payment processing, renewals, and payoff administration. Supporting Agile teams in adopting and implementing SAFe Scrum practices effectively. This includes coaching teams on Agile principles, helping them remove impediments, and fostering a culture of continuous improvement. Scaling SAFe Scrum Masters work to scale Agile practices across multiple teams or within larger organizations. They help coordinate the activities of multiple Agile teams, ensuring alignment with the overall program or portfolio objectives. Ensure timely and accurate communication with project staff and key stakeholders throughout the life cycle of the project. Supported construction loan administration by reviewing budgets, tracking project draws, and ensuring lien releases. Regularly communicate to management regarding the status of specific project deliverables. Identifies key barriers to a projects or departments success and actively manages all mitigation activities. Prioritize and provide input into cross application/system enhancements, new products, processes, standards or plans in support of the business. Provide technical support to Business Owners during implementation of new products/services. Conducting daily scrum stand-up meetings and ensure impediments are tracked and resolved. Driving kick-off meetings with Client Removing blockers, facilitating discussions, enabling seamless communications with Stakeholders. Working with the Product Owner to clarify the product backlog ahead. Demonstrating the IT methodologies, processes and standards for Program Management / Agile methodology. Worked with testing back-end APIs for Mortgage Fees and compliance Designed UI automation tests for an internal compliance application using Playwright Client: Synchronoss Technologies Role: Scrum Master/ Lead Technical Consultant June 2020 Feb 2021 (NJ, US) PROJECT: Telecom Billing, Web & Mobile Development Web & Mobile Application development for KiOS, newly developed Operating system to be tested on various OEM models before letting out into the market. Responsibilities: Conducting daily scrum stand-up meetings and ensure impediments are tracked and resolved Driving kick-off meetings with Client Maintain master documentation of overall system functionality. Manage multiple workstreams with multiple vendors and State stakeholders. Work with multiple project managers on State and vendor teams to ensure timely and coordinated delivery of deliverables and various portions of the project. Facilitating various SAFe agile events, such as PI Planning, Sprint Planning, Daily Stand-ups, Sprint Reviews, and Sprint Retrospectives. They ensure that these events are effective, efficient, and aligned with SAFe principles. Supporting Agile teams in adopting and implementing SAFe Scrum practices effectively. This includes coaching teams on Agile principles, helping them remove impediments, and fostering a culture of continuous improvement. Scaling SAFe Scrum Masters work to scale Agile practices across multiple teams or within larger organizations. They help coordinate the activities of multiple Agile teams, ensuring alignment with the overall program or portfolio objectives. Maintain integrated, master schedule. Review deliverables provided by vendors to ensure quality of deliverables prior to approvals. Establish and maintain a RAID log. Establish and maintain a RACI matrix along with the vendors and the Project Management team. Create and update weekly status reports. Document and report on changes in scope of the project and ensure change control process. Communicate delays and obstacles that may compromise or delay the project. Provide periodic updates to State Project Management and Vendor Management teams on vendor performance and deliverables. Manage budget and financial process of the program. Schedule and facilitate project meetings and distribute meeting meetings, in coordination with vendor. Oversee configuration of system per business specifications. Ensure vendor resolution of defects through the testing phase. Work with Change Management and Agency Readiness teams to ensure training, delivery, and implementation of the ERP project. Client: Barclaycard US Role: Sr QA Engineer Lead/ Manager June 2016 December 2020 (DE, US) PROJECT: Credit Card Web Applications, Mobile Applications for various clients like Apple, AA, LLM, B&N, Wyndham Resorts. Responsibilities: Managing Agile projects and personal accountability for delivering projects to time and cost. Employing DevOps techniques, including continuous integration and continuous deployment. Facilitating various SAFe agile events, such as PI Planning, Sprint Planning, Daily Stand-ups, Sprint Reviews, and Sprint Retrospectives. They ensure that these events are effective, efficient, and aligned with SAFe principles. Supporting Agile teams in adopting and implementing SAFe Scrum practices effectively. This includes coaching teams on Agile principles, helping them remove impediments, and fostering a culture of continuous improvement. Scaling SAFe Scrum Masters work to scale Agile practices across multiple teams or within larger organizations. They help coordinate the activities of multiple Agile teams, ensuring alignment with the overall program or portfolio objectives. Publishing the Scrum Burn Down Charts, Velocity Charts and metrics etc.). Working with Clients, Supplier and Geographically dispersed virtual Teams. Strong communication and inter-personal skills including negotiation Facilitation of all Team Meetings and Scrum Ceremonies, including Planning sessions, Showcases, Team Retrospectives and the daily stand-up. Utilized Azure DevOps Dashboards and analytics to track key metrics such as velocity, sprint burndown, and cycle time to support continuous improvement and performance evaluation. Support the efficient flow of work through Agile teams by helping the teams remove obstacles and make improvements Implementing Lean and Agile thinking as the norm and help foster a culture of continuous improvements. Cultivating trust through personal and team relationships with a range of product owners . Planning, forecasting and reporting of team velocity and throughput both internally and to the Business Team. Client: IBM - TD Bank, Vodafone Italy, J&J & Eli Lilly Role: QA Automation July 2010 Sep 2014 (Bangalore, IND) PROJECT: Worked for various clients under IBM for Healthcare, Telecom projects. Responsibilities: Conducting daily scrum stand-up meetings and ensure impediments are tracked and resolved Coordination of internal workflows with regard to new product functionalities Conduct the Team Engagement Workshops. Removing blockers, facilitating discussions, enabling seamless communications with Stakeholders. Working with the Product Owner to clarify the product backlog ahead. Demonstrating the IT methodologies, processes and standards for Program Management / Agile methodology. Test lead for the different releases managing team of around 6 people offshore and 2 onshore Coordination with the Project Managers and Development team for resolution of any outstanding issues. Creation, Updating and Review of Test Strategy, Test Plan, Test Cases and Test Scenarios. Involved in developing, updating and executing automated Regression test scripts using Selenium Web driver in Java, OEM testing using Appium. Performed API testing POSTMAN, Ready API & SOAPUI). Create Web UI tests using Cucumber, gherkin, Selenium Involved in writing SQL queries in relational database applications for backend testing and verifying the database updates, inserts and deletions etc., of the records, and validating them. Automated highly transactional web application using Selenium WebDriver. Client: Tech Mahindra Jan 2007 June 2010 (Bangalore, IND) Role: Developer PROJECT: Indian multinational provider of information technology, networking technology solutions and business support services to the telecommunications industry Concept Exploration & Requirement Gathering, General Software Architecture understanding. Upper MAC Layer Development & Unit Testing using C++ on Sun Solaris Integration Testing of All ANC Layers using Ethereal and Wire shark tools. Deep Packet Inspection for Log Analysis using Wireshark for Bug Tracking. Integration testing of all the Protocol Stack Layers. API, Regression testing, System Integration and verification testing IOS & android testing for various features for mobile apps. Responsible for Functional, Integration, System Testing. Documents Review, Test Case Creation/Review/Execution Involved in writing SQL queries in relational database applications for backend testing and verifying the database updates, inserts and deletions etc., of the records, and validating them. Environment: CVS, Linux Sun Solaris, C++, C, Integration Testing, Shell Scripting, development using various protocols of upper MAC, Source Insight, HPQC, SQL, Toad, GDB. Educational Qualifications Bachelors in Engineering (Electronics & Communication) from VTU, Karnataka, India (2006) Interests Volunteering in CSR activities. IT Mentoring to Public School Students Keywords: cprogramm cplusplus continuous integration continuous deployment quality analyst business analyst artificial intelligence machine learning user interface user experience business intelligence information technology hewlett packard microsoft mississippi Delaware Michigan New Jersey Texas