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Rasmi - Project/Program Manager

[email protected]

Location: , , USA

Relocation: Remote

Visa: H4EAD

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Rasmi N Katy, TX [email protected] 248-562-2596 PROFESSIONAL SUMMARY Results-driven and highly adaptable leader with 19 years of experience spanning program management, people leadership, and strategic direction. Demonstrated success as a Program Manager overseeing high-impact initiative diverse technology domains, from legacy systems to cutting-edge platforms. Adept at aligning cross-functional teams, managing multimillion-dollar programs, and driving enterprise-wide transformation. Known for cultivating high-performance cultures, mentoring leadership talent, and delivering scalable solutions that accelerate business growth and innovation. Certifications Project Management Professional (PMP) SAFe Agilist/Leading SAFe (SA) SAFe Scrum Master (SSM) Certified Scrum Master (CSM) Microsoft Azure Cloud Fundamentals (AZ 900) ITIL Foundation Certification (ITIL) SKILLS Technical: Scrum, Kanban, Scaled Agile Framework (SAFe), JIRA, ITSM, SDLC, Confluence, Azure Cloud, Clarity, Google Smartsheets, Power BI, Microsoft Forms Functional: Scope Management, Project Scheduling, Budget Tracking, Risk Management and Issue Tracking using RAID logs, Conflict Resolution, Communications and Stakeholder Management, Change Management, Release Management. Methodologies: Agile, Waterfall, ITIL PROFESSIONAL EXPERIENCE Program Manager Client Implementations | Fiserv. Stafford, Texas| Nov 2024 Present Functions: 1) Strategic Leadership: Statement Advantage, Print Ready and Digital Archive products 2) Cross Functional Team management & Organizational Development 3) Project Prioritization and Execution 4) Workforce planning and Competency Growth Direct large-scale client implementation programs, overseeing onboarding, delivery, and post-launch support across diverse product portfolios. Improve client partnerships by acting as the primary escalation contact, ensuring alignment and satisfaction throughout implementation stages. Proactively align delivery efforts with client goals to exceed expectations throughout the implementation journey. Champion client advocacy translating feedback into actionable enhancements that influence product development and service delivery. Navigate change management efforts guiding clients and internal teams through transitions with minimal disruption and maximum adoption. Spearhead the advancement of project management methodologies, talent optimization strategies, and workforce capability-building initiatives. Spearhead project selection and prioritization based on strategic alignment, ROI, and stakeholder impact, while ensuring timely execution and closure to consistently exceed revenue targets. Mentor leadership teams to ensure effective execution and strategic planning, while driving talent acquisition, performance management, and career growth across the organization. Collaborate with senior leadership to define goals, allocate resources, and drive measurable improvements in client delivery outcomes. Drive cross-functional collaboration between product, engineering, and client success teams to ensure seamless implementation and continuous improvement. Leverage data-driven insights to refine implementation strategies, identify trends, and proactively address delivery challenges. Senior Project Manager | Client: ARC-One Solutions Solutions Miami, FL | FEB 2022 AUG 2024 Projects/Functions: 1) Implementation Manager for Data Migration: On-prem to Azure Cloud 2) Load and Performance Testing 3) Lead Automation and Development Teams (As a Scrum Master) 4) Release Manager Negotiation of project scope and schedule with clients to ensure alignment with their requirements and expectations while also considering the project's constraints and objectives. Assign resources to tasks and deliverables strategically to ensure effective project management. Proactively manage resources and tasks in alignment with the project plan. Track the project budget and cost diligently, while continuously monitoring both capital (Capex) and operational expenditures (OpEx). Identify, track, and swiftly resolve any issues, concerns, or obstacles related to projects while ensuring appropriate escalation. Establishing and maintaining the project's organizational structure and project documentation for successful execution. Responsible for providing comprehensive and impactful insights from the project dashboard to executive management as well as appropriate Stakeholders allowing for informed decision-making. Implement systematic migration and testing approach for processing multiple terabytes of data. Coordinate the allocation of resources from both internal and external partners to ensure seamless execution. Track and manage bugs/issues and stories using JIRA, while collaborating closely with the Product Owner in backlog management and continuous feature delivery. Harness historical data to determine team capacity and drive efficiency through effective work breakdown structure. Lead, coach, and motivate the team towards continual improvement, ensuring timely and successful project outcomes. Identify Critical path by identifying Critical tasks/activities that would help in seam less and timely execution of the project. Effectively avoid scope-creep for every sprint, prioritize stakeholder requirements, and swiftly remove impediments to ensure seamless progress. Maintain the team Confluence page to foster transparency and visibility of recent developments and scrum artifacts. Enforce adherence to best-in-class software development procedures and processes for optimal results. Plan, Coordinate, monitor and deliver monthly and quarterly software releases to drive organizational success. Manage End to end Release deployment to Sandbox and Production environments and deployment team using Devops deployment process and Continuous Integration and Continuous Delivery/Deployment (CI/CD) Framework Proactively address and mitigate risks and issues (using RAID tracker) to ensure a smooth release process. Successfully orchestrate release windows and cycles across diverse portfolios and components, showcasing prowess in adeptly managing interrelated processes. Effectively communicating essential release plans and changes/progress while ensuring vital release details are clearly conveyed to business teams. Project and Operations Manager | Infosys Ltd. | Client: ExxonMobil, The Woodlands, TX | MAR 2019 DEC 2021 Projects Handled: 1) Upgrades of Switches, Routers and Firewalls across the globe (including Data Centers) 2) Migration of existing infrastructure 3) Implementing new Network Infrastructure at new sites As a Network and Security Tower lead from a Managed Service Provider (MSP), Successfully handle an array of network and security infrastructure projects for ExxonMobil. Implement program-wide large-scale global network infrastructure upgrades, including data centers, involving thousands of devices and expertly managing infrastructure migration with a focus on minimizing application downtime, ensuring uninterrupted operations As the Project Manager, I am dedto deliver projects on time and within budget, ensure successful outcomes and client satisfaction. Understand the team's objectives and challenges and skillfully resolve them through cross-collaboration with other teams and individuals from other MSPs to achieve our collective goals and drive success. Led and coordinated multiple project teams while offering crucial support to both onsite and offshore teams. Responsible for driving and maintaining key performance indicators (KPIs) and service level agreement (SLA) metrics for network, security, and proxy infrastructure throughout North America. This includes overseeing a diverse infrastructure of over 10,000 LAN and WAN devices from various vendors such as Cisco, Juniper, and F5. Effectively managed tactical incident resolution by collaborating with cross-functional and multi-vendor teams. Provided strategic guidance for problem management by leading the root cause analysis (RCA) process. Created a Major Incident Management process with a Response/Resolve SLAs of 99%/95% for P1/P2 Proficient in deliberating the impact of network and security changes with the Change Advisory Board (CAB) in the capacity of Change Manager. Lead impactful optimization initiatives by spearheading the automation of the resolution process for recurring issues. Collaborate with multiple verticals across vendors to troubleshoot and resolve significant service outages. Program & Project Manager | Infosys Ltd. | Client: PricewaterhouseCoopers The Woodlands, TX & Pune, India | AUG 2012 FEB 2019 Projects Handled: 1) SQL, Oracle and Windows server upgrades 2) On-Prem to Azure Cloud server migrations 3) Azure DevOps (CI/CD), dockers and containerization 4) Operations Manager for SQL, Oracle, Middle ware and Batch Teams Lead the planning, monitoring, and control of a large-scale cloud migration project through all phases of the project lifecycle with precision and expertise. Identify, mitigate and develop contingency plans for risks (RAID), and closely monitor progress. Efficiently manage SQL and Oracle Server upgrade projects with a focus on minimizing application downtime, ensuring uninterrupted operations. Effectively manage projects using the Waterfall methodology and choose from both Fixed Price and Time & Material Pricing models for successful project delivery. Over the seven years tenure, consistently achieved an outstanding average Engagement Level Feedback (ELF) of 7.5/8 for PWC Program, directly contributing to the generation of impressive annual revenue, totaling approximately $7 million. Develop and administer Request for Changes (RFCs) for projects and programs to minimize ambiguity scope, schedule and budget. Engage in impactful Stakeholder Communication and Management for program and actively involve them in the project as per the agreed terms. Lead 6 teams of 60 resources, optimize task mapping and development, foster their competencies, and drive excellence through performance reviews. Senior Network Engineer | Sungard Availability Services Pune, India | FEB 2010 AUG 2012 Resolve Problem Management, Life Cycle Management, and Capacity Management challenges effectively. Uncover best practices and deliver comprehensive cross-team training on Network Security while developing and distributing technical papers to enhance knowledge across the team. Ensure Juniper, Cisco, and Check Point firewalls are upgraded to the latest code and coordinate with US peers to successfully complete projects on time. Technical Lead | Infosys Ltd Client: Juniper Networks Pune, India | JUN 2006 FEB 2010 Shift Lead and Technical lead for Juniper Network Security Manager (NSM) & Intrusion Detection and Prevention(IDP) Empower new team members through comprehensive training on Juniper firewalls and conduct regular technical assessments of project team members to ensure consistent performance. Craft knowledge base articles as valuable technical resources for both internal and external customers. Resolve escalated issues requiring high technical competency within strict timeframes. EDUCATION & VISA Details Bachelor of Engineering with 80% Aggregate ,Acharya Nagarjuna University, India H4 EAD Valid till September 2027 Keywords: continuous integration continuous deployment access management business intelligence ffive Arizona Florida Texas